Project Coordinator, Employee Relations

Serves as initial point of contact on behalf of AbbVie’s Employee Relations department, entering cases into AbbVie’s case management system, responding to initial questions and assigning cases to ER team members appropriately. At the Direction of ER Leadership, administratively supports AbbVie’s Transitional Pay Plan; preparing required materials and coordinating updates in AbbVie’s system of record.  Provides day to day administrative support to both the VP, ER and the Director, ER as well as general administrative support the entire ER team.

Provides executive admin support to VP, ER and Director, ER – e.g. expense reporting, calendaring, development of presentation materials, reports ordering office supplies, coordinating on and off-site meetings including travel and catering.  Receives and responds to ER inquiries and requests with timely, accurate, and professional responses while continually prioritizing among static (email, correspondence, outbound calls) and dynamic (inbound calls) workflows. Serves as primary point of contact for employees and business leaders, creating customer value by identifying linkages between specific customer requests and inquiries and available AbbVie benefits, resources, and services by cross-informing to both spoken and unspoken needs. Enters and assigns ER “cases” to ER team members; providing assistance including research and problem resolution where needed. Serves as a primary point of contact with the unemployment claim vendor, compiles and submits required documentation in response to state unemployment claims, and is accountable for researching and resolving any discrepancies. Interfaces with vendors and processes invoice payments.  Works to resolve any discrepancies on purchase orders versus invoice. Works with Finance team to ensure invoiced work is reclassed and routinely charged to the appropriate function.  Accountable for quarterly and annual ER related system recertification in alignment with compliance requirements. Coordinates ER team meetings and events and performs other administrative tasks as required including but not limited to data management and retention, running reports, responding to requests for employee files, and managing Labor Law Posters updates for all applicable U.S. and Puerto Rico AbbVie sites.

Position located in Lake County, IL requires working on-site 3-5 business days weekly.

• High School Diploma or GED equivalent required. Bachelor’s degree preferred.

Additional requirements/skills:

• Strong customer service skills with the ability to handle situations of conflict and respond to difficult matters
• Prior experience in an HR, Legal, Ethics function is preferred
• Call Center experience is helpful
• Must be detail oriented and organized with excellent follow through.
• Ability to handle confidential information and build trust throughout all levels of the organization.
• Ability to take initiative and work independently under minimal supervision.
• Ability to communicate clearly and persuasively, through verbal and written communication.
• Ability to interact effectively with individuals at all levels of the organization.
• Ability to work in a fast-paced environment with changing priorities.
• Ability to deal with time constraints and effectively manage deadlines.
• Highly proficient in technology systems and reporting including HR Information Systems and Microsoft Office Suite, particularly Word, Excel, PowerPoint, and Outlook

AbbVie is an equal opportunity employer including disability/vets. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran or active duty wartime or campaign badge veteran or a person’s relationship or association with a protected veteran, including spouses and other family members, or any other protected group status. We will take affirmative action to employ and advance in employment qualified minorities, women, individuals with a disability, disabled veterans, recently separated veterans, Armed Forces service medal veterans or active-duty wartime or campaign badge veterans. The Affirmative Action Plan is available for viewing in the Human Resources office during regular business hours.