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Senior Director, Global Marketing Operations

Gilead Sciences, Inc.
Foster City, CA
Start date
Feb 2, 2023

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Job Details

Senior Director, Global Marketing Operations
United States - California - Foster City

Gilead Sciences, Inc. is a research-based bio-pharmaceutical company that discovers, develops and commercializes innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients living with life-threatening diseases around the world. Gilead’s therapeutic areas of focus include HIV/AIDS, liver diseases, cancer and inflammation, and serious respiratory and cardiovascular conditions.

Making an impact on a global scale
Inclusion is one of the company’s five core values. That’s because we know that we are stronger and more innovative at Gilead when we are informed by a diverse set of backgrounds, experiences and points of view. Gilead Sciences is a biopharmaceutical company that discovers, develops and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide.

When you join Gilead, you join our mission to change the world by enabling people to live healthier and more fulfilling lives. Come join a mission-driven bio-pharmaceutical organization that values inclusion and diversity, has a strong portfolio of products, and is constantly #CreatingPossible

For Current Gilead Employees and Contractors:

Please log onto your Internal Career Site to apply for this job.

Job Description

Senior Director, Global Marketing Operations

Reporting to our Executive Director, Digital & Innovation, you would be responsible for strategy, planning, and oversight for Gilead's centralized content factory / internal agency which supports our marketing teams in content localisation, production, and campaign execution.

This is an integral role and will form the lynchpin for our Global Marketing Operations efforts centered around the scaling and embedding of our ‘in-house agency & content factory'.

Our ideal candidate will be a seasoned marketeer who can clearly and succinctly articulate the benefits of such an operating model, and persuasively engage brand teams at both the global and local level, to increase usage and centralization of content production & campaign execution, through the in-house agency & content factory.

You would provide thought-leadership on centralized content production and execution, working globally with our strategic marketing teams, and locally with our country-level marketeers, to execute customer campaigns, and be accountable for scaling and embedding our internal agency across the campaign value chain.

Key Responsibilities:

Lead de-coupling of Campaign Strategy from Production/Execution as part of the ‘Global with Local' initiative

Lead strategy, thought leadership and execution
  • Building compelling propositions and value cases to persuade our brand teams to decouple campaign strategy from campaign production & execution and to ultimately push greater amounts of work through our internalized agency capability.
  • Encourage and enable content re-use (Local to local / Global with local), this could encompass strategy, best practice sharing, and/or implementation of technical tools.

Operationalize, mature and scale Gilead's centralized Content Production and Execution capability

Regions Include:
  • ACE (Australia, Canada, Europe): Mature, embed and scale capabilities across our major ACE affiliates. Create a ‘well-oiled machine' which efficiently and effectively produces, localizes, and executes campaigns on behalf of our affiliates.
  • ICR (InterContinental Region): Optimize cost and operational model to maximize re-use, effectively, and efficiently operationalize campaign production.
  • Other priority countries, as-needed

Operational Key Performance Indicators:
  • Establish and measure operational KPIs (Qualitative & Quantitative) for the centralized content factory helping to ensure that high-quality work is produced, meeting turnaround time expectations in a cost-effective manner.
  • Deliver regular updates to Global and key affiliates' Commercial Operations teams and Business Leadership (e.g., once per month/quarter)
  • Maintain a “playbook” with best practices, learnings, and common frameworks and approaches, which can be utilized across multiple Gilead brands and geographies. Lead training, and development of ‘cross-branded' approaches.

  • Foster a team culture that emphasizes quality, continuous improvement, employee development, and high performance
  • Manage relationships and conduct overall project management with cross-functional partners: Gilead IT, brand teams, external vendors, and other commercial stakeholders across Commercial Operations
  • Serve as a talent-accelerator who will acquire, nurture, and develop best in class omnichannel marketing talent across the globe
  • Highly-regarded as an internal thought leader, proactively identifying, and developing solutions to bring continual innovation to Gilead
  • Lead budget management, resource allocation, project prioritization and scenario planning across the team

Knowledge, Skills, and Experience:

  • A Bachelor's degree and a minimum of 14 years' experience, plus extensive knowledge of Marketing campaign execution, operations, and marketing strategy transformation; (or a minimum of 12 years' experience with an advanced degree)
  • An MBA/MS with extensive knowledge of Marketing campaign execution, operations, and strategy transformation is highly-preferred.
  • Proven leadership in the pharmaceutical and or/health tech industry. Detailed knowledge of campaign production, execution, and operations. Leadership of Content Factories in other Pharma / Biotech or similar industries are highly desired.
  • Excellent influencing and networking skills paired with stakeholder management experience in a multi-layered global environment
  • Availability to travel internationally as required


Results orientation. Our ideal candidate will thrive in a fast-paced, high-growth environment. You will have a strong drive to meet and exceed goals, even under adverse circumstances, and is willing to take ownership of problems and make decisions in order to move forward. The ideal candidate will be adept at clearly defining objectives and priorities and establishing appropriate milestones through a strong understanding of the market and innovative approaches. You will assign accountability and incorporate disciplined processes to ensure success and nimbly handle ‘derailments' with contingency plans and coordination.

Team leadership. You'll have previously demonstrated the ability to build, develop, and motivate a team as evidenced by effective hiring, coaching, and mentoring of direct reports. Additionally, you'll have a track record of successfully leveraging diversity of thought to achieve the highest level of results. The ideal candidate will develop an inclusive culture comfortable with challenging current market paradigms to achieve and exceed goals. You'll also have constructed an appropriate succession plan and process.

Strategic Orientation. You'll be able to articulate evolving priorities for the business, identify market opportunities and adapt short-term plans. This includes the ability to strategically assess customer needs and build/execute specific, segmented strategies to win business across a diverse set of customers. The successful candidate will have passion for, and success in, developing commercial strategies that have measurable business impact.

Collaboration and Influence. You must be able to influence without ownership, by demonstrating competence and confidence, being personally accessible and likable, being a good listener, use fact-based persuasion, passion, and persistence as appropriate to the audience and issue at stake. Gaining the support and involvement of key internal constituencies will be critical to success, as will influencing those important constituencies external to the company. Our successful candidate must therefore have excellent skills at influencing outcomes and shaping and catalysing dialogue across and outside the organization. Credibility and integrity are critical attributes to effectively earn trust and respect.

For jobs in the United States:

As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact for assistance.

Following extensive monitoring, research, consideration of business implications and advice from internal and external experts, Gilead has made the decision to require all U.S., Canada, Australia, Singapore, and Hong Kong employees and contractors to receive the COVID-19 vaccines as a condition of employment. “Full vaccination” is defined as two weeks after both doses of a two-dose vaccine or two weeks since a single-dose vaccine has been administered. Anyone unable to be vaccinated, either because of a sincerely held religious belief or a medical condition or disability that prevents them from being vaccinated, can request a reasonable accommodation.​

For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster.



Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

For Current Gilead Employees and Contractors:

Please log onto your Internal Career Site to apply for this job.



Gilead Sciences is a biopharmaceutical company that discovers, develops, and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide. Headquartered in Foster City, California, Gilead has operations in North America, Europe and Australia.

Find Us
333 Lakeside Drive
Foster City

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