Manager, IT

Purpose:

Define the business, financial, and operational requirements for HR Service Center technologies. Collaborate in the planning, design, development and deployment of new systems, and enhancements to existing systems. Determine ways of leveraging existing systems for new requirements. Enhance business processes, operations, and information process flow. Identify and resolve issues with existing systems.  

Responsibilities:

• Strategic Thinking: Understands corporation's vision, goals and strategies. Develops appropriate IT strategies aligned with the business. Champions change and innovation. Stimulates creativity and innovation in others. Open to new ideas. Supports those who initiate change and take risks.
• Business Acumen: Provides advice and counsel regarding effective system utilization to meet business requirements. Understanding the business processes in multiple businesses. Determines alternative delivery mechanisms.
• Budget Management: Negotiates, secures, oversees & ensures that resources are available to meet the long-range operational demands of the area; oversee and control department budgets, project capital/RCE expenditures & ROI: develop, monitor and meet expense and recovery plans; continually look for opportunities for cost avoidance and cost reductions.
• Manage IT investment for the HR Service Center.
• Leading People: Responsible for all aspects of people leadership; setting expectations, coaching, counseling, developing, evaluating, feedback, hiring, discipline and separations. Determine necessary mix of skill set. Confronts and deals with employee’s issues in a constructive and timely manner. Responsible for overall morale of team and promote cohesive attitude. Establishes staffing/resource plans, determining appropriate mix of sourcing opportunities (outsourcing, offshoring, and hot skills)
• Responsible for Organizational Effectiveness.

Qualifications:

• Bachelor's Degree with 7 years’ experience; Master's Degree with 6 years’ experience. Degree in Business, HR, Computer Science, or related discipline preferred
• 7+ years’ experience in project management, business systems analysis, software development or deployment, with a minimum of 5 years managing projects, or an equivalent combination of education and work experience.
• Global work experience
• Past work in SalesForce Service Cloud or other CRM technologies

Key Stakeholders: HR, BTS Manages staff responsible for working with line of business management and staff to: Define the business, financial, and operational requirements of new systems. Collaborate in the planning, design, development and deployment of new systems, and enhancements to existing systems. Determine ways of leveraging existing systems for new requirements. Enhance business processes, operations, and information process flow. Identify and resolve issues with existing systems.

AbbVie is an equal opportunity employer including disability/vets. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran or active duty wartime or campaign badge veteran or a person’s relationship or association with a protected veteran, including spouses and other family members, or any other protected group status. We will take affirmative action to employ and advance in employment qualified minorities, women, individuals with a disability, disabled veterans, recently separated veterans, Armed Forces service medal veterans or active-duty wartime or campaign badge veterans. The Affirmative Action Plan is available for viewing in the Human Resources office during regular business hours.