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QA Technical Documentation Specialist

Portsmouth, NH
Start date
Jan 25, 2023

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Quality, Quality Assurance, Quality Control
Required Education
Bachelors Degree
Position Type
Full time
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Job Details

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

The Quality Compliance Specialist’s primary responsibility is the review and approval of initial version and revised electronic and paper documents. This role is to serve as the Lonza Subject Matter Expert for document review throughout the site. The incumbent is expected to be capable of identifying as well as resolving Quality issues within documents for review with appropriate supporting documentation. The Specialist must be able to weigh the risk of the event and look for the efficient yet compliant solution. As the highest Compliance Specialist, the incumbent will provide superior customer service to internal customers, effectively serving as a role model for others on the team, and suitable as a documentation trainer within the group. Role will also include mentoring less experienced Compliance Specialists as well as internal customers on Lonza policy, procedures and industry requirements.  


  • Utilizing an identified standard, independently review and approve in a Document Management System initial version and revised documents such as SOPs, Master Batch Records, Work Instructions, Test Methods, Specifications, Forms & Checklists, Scanned Documents and others as needed.
  • Specialist will also review and approve electronic and/or paper Validation / Qualification documents such as Protocols & Summary Reports for CIP, SIP Equipment/Instrumentation, Validation Maintenance, Computer Systems & Stability.
  • Review and approve non-DMS documents (QA Monthly Preventative Maintenance, Engineering Preventative Maintenance documents, CMMS Forms, Instrument Data Sheets, Functional Equivalent Memos, DMS Withdrawal Forms, Periodic Review Audit Trail and Misc. Facility Forms), etc.
  • Able to review document changes determining possible impact to regulatory and operational compliance.
  • Document review observations such as suggested edits/comments, if applicable.
  • Follow Lonza’s documentation review procedures and ensure changes stated are justified appropriately and accurately reflected in document.
  • Partner with internal customers as part of Documentation Changes & Review serving as the Quality Subject Matter Expert.
  • Support departmental projects (e.g. PQR reports and interim data analysis).
  • Attend meetings prepared to speak to any project/change and identify quality requirements and defining path forward in relation to Documentation revision. Agreements made within the meetings may have larger impact to the site. Responsible for consulting with QA Management.
  • Lead departmental projects defining project plan, scope, and deliverables as assigned (e.g. PQR reports and interim data analysis).
  • Manage and track department Key Performance Indicator Quality metrics and attend other meetings - representing the QA Compliance department.
  • Mentor and train other QA Compliance Specialists.
  • Assumes leadership role in absence of Manager.
  • Perform other duties as assigned

Key Requirements

  • Bachelor’s Degree
  • Knowledge of GMP’s and regulations preferred (e.g. ICH Q7-Q11, CFR 210, 211, 600-680, 820, etc.).
  • Seasoned professional who is technically independent and maintains knowledge of Quality Management System elements.
  • Superior written and verbal communicator and enabling self to be understood at all levels.
  • Experience with Microsoft Office Tools (e.g. Word, Excel, Outlook, & PowerPoint).
  • Experience in enterprise systems such as DMS, LIMS, TrackWise, SAP, Syncade, etc.
  • Self-motivated and results oriented. Able to tolerate challenging workloads and changing priorities, and exercises composure, pays attention to detail.
  • Works effectively individually and within a team environment

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.


Lonza is a preferred global partner to the pharmaceutical, biotech and nutrition markets. We work to enable a healthier world by supporting our customers to deliver new and innovative medicines that help treat a wide range of diseases. We achieve this by combining technological insight with world-class manufacturing, scientific expertise and process excellence. Our unparalleled breadth of offerings enables our customers to commercialize their discoveries and innovations in the healthcare industry.

Founded in 1897 in the Swiss Alps, today, Lonza operates across five continents. With more than 17,000 employees (full-time equivalent), we comprise high-performing teams and individual talent who make a meaningful difference to our own business, as well as to the communities in which we operate. The company generated sales of CHF 3 billion with a CORE EBITDA of CHF 987 million in H1 2022. Find out more at


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1978 W Winton Ave

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