International Business Development Manager

Job Purpose:

BioGenex is looking for driven sales professional to promote sales of the company molecular pathology products and instruments. The candidate should possess a Bachelors degree in a life sciences or with previous International sales experience. BioGenex is searching for a person with great motivation and hunger for success. The right personality will be rewarded in lieu of absolute qualifications.

Experience: 7 – 12 yrs

Job description:

· Receive and process customer orders in a timely fashion and in accordance to company protocols

· Answers customer questions related to BioGenex products

· Conducts customer satisfaction surveys

· Contributes to research on market requirements for current and future products

· Acts as a customer advocate who will help customers with any follow up needs

· Understands customer requirements thoroughly and answers using the correct scientific concepts in a timely fashion

· Handles and documents all complaints, and ensures that complaints are addressed

· Escalates complaints to QA if there are adverse events with products

· Performs analysis on the trends of common complaints and reports complaint patterns

· Responsible for maintaining technical support logs and filling all records

· Updates customer contact information

· Plans and coordinates PM and service calls

· Provides product information, including datasheets and product SDS, to customers

· Conduct sales activities on molecular pathology products and instruments

· Actively acquire new leads through prospecting potential clients

· Monitor current accounts and pinpoint ways to increase sales

· Evaluate customers needs and submit sales proposals to new and existing customers

· Prepare sales forecasts

· Log all customer contacts and lead follow up in CRM to ensure accuracy and accountability

· Achieve sales quotas

· Develop monthly funnel activity for all products

· Analyze market opportunities and help to develop marketing plan

· Provide reports to management regarding prospects, customer activities, staff activities and marketing monitoring

· Perform pre and post-sales demonstration of BioGenex automated systems and training of end users including pathologists, scientists and lab managers

· Train field sales and application specialists in new opportunity creation, selling, demonstrations, territory management, product installations, training and troubleshooting

Requirements:

· Bachelors degree (Life Science field preferred)

· Excellent communication and organizational skills

· Understanding of branding, strategy and International marketing principals

· Strong drive and an insatiable will to learn and grow

· Experience developing and executing a marketing plan

· Strong relationship building and account management skills

· Excellent written, speaking and presentation skills

· Ability to generate thoughtful and visually compelling presentation documents

· Excellent negotiation skills

· Computer skills, including Microsoft Office(Outlook, Excel, Power-Point) and some end user experience working with CRM databases.

Education Required: Graduate in Life Sciences or similar / MS/M.Sc(Science) in Any Specialization