Representative, Customer Service (SAP required), pipeline requisition

Description - External

• Complete all required training to be able to function in various aspects of position. Complete continuing education as instructed including seminars and annual procedure reviews.
• Serve as the customer’s advocate and liaison to quickly and fairly resolve service problems for customers.
• Understand and create working relationships with other internal disciplines such as receivables, pricing, marketing, returned goods, warehousing, planning, transportation and others.
• Work with customers and AbbVie personnel to achieve mutually agreeable lead-times for product deliveries and schedule activities to consistently achieve those lead-times.
• Process and satisfactorily close customer inquiries within designated time-frame.
• Suggest opportunities/methods and procedures to improve operations, elevate service levels and reduce operational expense.
• Implement specific sales promotional strategies and programs as directed by sales management.
• Provide contract/list prices to customers.

Qualifications - External

• High School diploma or GED equivalent to ensure ability to read and understand training and job aids written in English and communicate with U.S. based customers
• Demonstrated oral and written communication skills required to communicate with AbbVie customers and internal support organizations
• Proven demonstrated analytical and problem solving skills
• experience working within an SAP environment

Posting Grade Information

Job Grades are determined by the country in which the payroll is based.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Qualifications - External

• High School diploma or GED equivalent to ensure ability to read and understand training and job aids written in English and communicate with U.S. based customers
• Demonstrated oral and written communication skills required to communicate with AbbVie customers and internal support organizations
• Proven demonstrated analytical and problem solving skills
• experience working within an SAP environment

Posting Grade Information

Job Grades are determined by the country in which the payroll is based.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

AbbVie is an equal opportunity employer including disability/vets. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran or active duty wartime or campaign badge veteran or a person’s relationship or association with a protected veteran, including spouses and other family members, or any other protected group status. We will take affirmative action to employ and advance in employment qualified minorities, women, individuals with a disability, disabled veterans, recently separated veterans, Armed Forces service medal veterans or active-duty wartime or campaign badge veterans. The Affirmative Action Plan is available for viewing in the Human Resources office during regular business hours.