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Customer Account Analyst

Employer
CSL Behring
Location
Summit, New Jersey
Start date
Dec 8, 2022
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Job Details

Job Description

The Opportunity 

The Customer Account Analyst position will execute within the order to cash management process to facilitate influenza vaccine orders and create a 1:1 relationship with members of the sales team. This role has direct interaction and responsibilities with external customers. Demonstration of strong organizational skills, possess the ability to multi-task, be detail oriented, and able to manage working in a dynamic environment.  Analyst will monitor, assess and analyse, product distribution and delivery performance against a contract, managing customer experience. The position will operate with a high degree of discretion and apply independent decision making to consistently meet or exceed business unit quality and productivity standards, seeking guidance as needed.

The Role 

  • Earn the trust and confidence of customers and sales partners by assuming ownership of the customer experience, adjusting strengthen customer touch points and interpersonal skills.

  • Assess, prioritize and process account requests (order to cash) for end customers and sales partners

  • Possess a broad mastery of service and administrative functions, including in-depth knowledge of complex product features and processing systems, such as SAP

  • Quality check all orders entered for their select group of accounts; analyzing billing, shipping, and quantity prior to orders being shipped

  • Possess in depth knowledge of business operation systems, workflows and downstream impacts, proactively identifying gaps and recommending improvements

  • Operate at a high level to consistently meet or exceed business unit quality and productivity standards

  • Follow established policies and procedures

  • Perform routine analysis on customer account information including compliance/regulatory needs are met and customer is performing successfully against their contract

  • Analyze data for performance trends, significant variances and opportunities for improvement

  • Creation and distribution of critical customer account reporting on a routine basis; creation and distribution of ad hoc reports, as requested

  • Collaborate on cross functional projects and special assignments, acting as a subject matter expert and department liaison

  • Support customer credit clearance with internal finance department

  • Support IT efforts to drive initiatives, system enhancements, testing and production support

  • Operate with a high degree of discretion and apply independent decision making, with the ability to think outside the box, offering Management unique solutions

  • Assist with peer-to-peer coaching and education as it is relates to routine, specialty or complex processes and systems

  • Assist in writing test cases, scripts and testing of new system enhancements

Your skills and experience 

  • BA/BS preferred

  • Minimum 3 years of experience in the pharmaceutical industry or a regulated industry, experience with vaccines and/or biologics products is desirable

  • Experience and ability to act in a complex and rapidly changing business environment

  • Excellent written verbal and written communication skills and ability to craft documentation

  • Strong interpersonal skills via direct communication and indirect via email

  • Must be flexible, able to multi-task in a fast-paced environment, and operate well in a team setting

  • Able to provide accurate feedback regarding how customers feel about our level of service

  • Able to admit to mistakes or oversights and work in conjunction with internal partners to resolve problems

  • Ability to work across internal cross-functional teams (Finance, Sales and Distribution, QA, IT, Customer Experience, eCommerce and senior managers) and represent Customer Account Management

  • Proficiency in MS Excel and SAP (6.0 later preferred), EDI ordering and SAP account sale-order management experience preferred

Our Benefits 

Seqirus is committed to attracting and retaining world-class employees who are valued for their contributions to achieving business objectives. Learn more about some of the benefits you can participate in when you join Seqirus. 

About Seqirus  

Seqirus is part of CSL Limited (ASX: CSL). As one of the largest influenza vaccine providers in the world, Seqirus is a major contributor to the prevention of influenza globally and a transcontinental partner in pandemic preparedness. Learn more about Seqirus

We want Seqirus to reflect the world around us 

As a global organization with employees in 35+ countries, CSL embraces diversity, equity and inclusion. Learn more about Diversity, Equity & Inclusion at Seqirus. 

Do work that matters at Seqirus! 

About Us

Our Benefits

Seqirus is committed to attracting and retaining world-class employees who are valued for their contributions to achieving business objectives. Learn more about some of the benefits you can participate in when you join Seqirus.

About Seqirus

Seqirus is part of CSL Limited (ASX: CSL). As one of the largest influenza vaccine providers in the world, Seqirus is a major contributor to the prevention of influenza globally and a transcontinental partner in pandemic preparedness. Learn more about Seqirus.

We want Seqirus to reflect the world around us

As a global organisation with employees in 35+ countries, CSL embraces diversity, equity and inclusion. Learn more about Diversity, Equity & Inclusion at Seqirus.

Do work that matters at Seqirus!

Company

As the third largest global biotechnology company with employees in more than 35 countries, CSL Behring is focused on serving patients with serious and rare diseases, including coagulation disorders, primary immune deficiencies, hereditary angioedema, respiratory disease and neurological disorders. We collaborate with patient and biomedical communities to improve access to therapies, advance scientific knowledge and support future medical research. 


CSL Behring's dynamic environment fosters innovation and attracts the best and brightest who share a commitment to helping save lives. People here are free to live their Promising FUTURES where they can fulfill their individual career aspirations and realize their potential. 


CSL Behring is committed to diversity and inclusion, both of which underpin our Values of patient focus, innovation, collaboration, integrity and superior performance. We believe that by harnessing and honoring the unique capabilities, experiences and perspectives of our people, we are better able to serve our patients.


CSL Behring operates one of the world's largest plasma collection networks, CSL Plasma. The parent company, CSL Limited, headquartered in Melbourne, Australia, employs more than 27,000 people, and provides its life-saving medicines in more than 70 countries. 
For more information visit www.cslbehring.com. Help us deliver on our promise to save lives and protect the health of people around the world. Promising FUTURES start at CSL Behring!

Stock Symbol: CSL

Stock Exchange: Australian Securities Exchange

Find Us
Phone
610-878-4000
Location
1020 First Avenue
King of Prussia
Pennsylvania
19406
US
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