Senior Customer Insights Expert (Remote)

HOW MIGHT YOU DEFY IMAGINATION?

If you feel like youre part of something bigger, its because you are. At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies. We are global collaborators who achieve togetherresearching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. Its time for a career you can be proud of.

Senior Customer Insights Expert (Remote)

Live

What you will do

Lets do this. Lets change the world. Amgen is looking for a Senior Customer Insights Expert to design, implement, analyze, and interpret customer research to uncover insights that will inform new ways to improve customer experience and increase the breadth of our influence in the market.

The Senior Customer Insights expert will also lead a cross functional team to translate these insights into early prototypes, designs, experiences, etc for consideration and business approval. Our insights work is a critical part of how Amgen will uncover new sources of value for our customers and increase competitive advantage.

The ideal candidate will be intellectually curious and inquisitive with a genuine passion for problem solving. A strong desire to improve patient's lives, demonstrated quantitative and analytical abilities, excellent interpersonal and presentation skills, cross functional leadership experience, and the ability to think quickly on one's feet are also critical for success.

Responsibilities:

• Lead large scale design thinking projects from research (empathy interviews, advisory boards, etc) to ideation and test
• Translate insights into early user/partner needs and opportunities
• Lead and mobilize cross functional teams through the processes required to unearth, digest, and take action on new insights
• Operationalize new processes that may be necessary to ensure the continuous and rapid influx of customer data and execution of new customer research
• Put together Business Proposals that document new product/service ideas and the data that support it
• Manage external research vendors (Proposal, onboarding, deliverables, etc)
• Communicate/present to/engage with internal partners in various functions and levels of management
• Create customer journey maps
• Manage team budget

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The dynamic professional we seek is an individual with these qualifications.

Basic Qualifications:

• Doctorate degree and 2 years of industry and/or consulting and cross functional leadership experience, with a focus on customer research, product design, and/or quantitative analytics and insight generation OR
• Masters degree and 6 years of industry and/or consulting and cross functional leadership experience, with a focus on customer research, product design, and/or quantitative analytics and insight generation OR
• Bachelors degree and 8 years industry and/or consulting and cross functional leadership experience, with a focus on customer research, product design, and/or quantitative analytics and insight generation Or
• Associates degree and 10 years industry and/or consulting and cross functional leadership experience, with a focus on customer research, product design, and/or quantitative analytics and insight generation Or
• High school diploma / GED and 12 years industry and/or consulting and cross functional leadership experience, with a focus on customer research, product design, and/or quantitative analytics and insight generation

Preferred Qualifications:

• 10+ years industry and/or consulting and cross functional leadership experience, with a focus on customer research, product management, and/or quantitative analytics and insight generation
• Worked in Consumer Insight at the brand or category level for a global biotech company
• Operated in a research/analytics/insights role
• Worked as a consultant or customer research/insight specialist for one of the large/global or premium/specialized consulting firms
• Demonstrated expertise across a wide range of research & customer engagement techniques
• Experience with customer journey mapping (including pain point identification), particularly as it relates to journey improvement
• Sufficient knowledge and experience with qualitative research
• Previous consulting experience
• Experience using design thinking methodology
• Design Controls experience
• Detailed experience with Design Thinking (Empathy Interviews/Prototype/Test), Low Fidelity Prototypes/Designs, Storyboards, Analytical Tools, Data Analysis, Customer Research & collaboration Techniques (In person and Virtual), Workshop Leadership, Mentorship experience

Thrive

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates professional and personal growth and well-being.

• Vast opportunities to learn and move up and across our global organization
• Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
• Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Apply now

for a career that defies imagination

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.

careers.amgen.com
Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Amgen requires all staff in the United States, Puerto Rico and Canada to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.