Program Delivery Specialist

Description

Summary of the Position

The Program Delivery and Operations Specialist is a non-supervisory position that provides program management and operational support in ensuring a consistent implementation approach for a growing portfolio of donor-funded projects within the Global Health Programs (GHP) Department. S/he is an integral member of the Program Delivery team within GHP and will contribute to development of and/or improvements to project management tools, processes, and systems and coordinate the training and adoption of tools and systems by internal program staff. S/he will build and maintain strong working relationship with USP business units to support continuous improvement of business processes integral to high quality, efficient and compliant program implementation. The Program Delivery and Operations Specialist also facilitates strong coordination between contract execution and project start-up, particularly in procurement and consultant/vendor management. S/he will serve as an important liaison with other USP operational units in addressing project needs to ensure timely completion of activities and submission of contract deliverables. In addition, the Program Delivery Specialist, working under the guidance of the Senior Director, Program Delivery, will coordinate country operations across key USP functions, including but not limited to Legal, Global Finance, Security and HR, to enable quick and effective scale-up of GPH operations in new countries.

Roles and Responsibilities

Donor-Funded Project Management & Operational Support

• Contribute to project start-up activities in close coordination with designated Project Manager to ensure a smooth transition from contract execution to project start-up; serve as integral member of project management teams in ongoing project implementation through to project/contract close-out.
• Manage procurement requests and lead consultant/vendor onboarding and invoice/contract management in consultation with relevant project manager to include liaising with Procurement and Global Finance staff to ensure proper supplier set up and timely invoice payments.
• Liaise with other USP operational units, such as Global Finance, Procurement, Legal, etc. to follow-up on project requests or resolves issues to avoid impact to project implementation
• Assume project management functions (e.g., workplan implementation and deliverable tracking, budget monitoring, coordinating staff/technical resource needs, drafting donor reporting, inputting, tracking M&E data etc.) and/or assume project manager role, as requested.

Program Delivery Initiatives

• Build and maintain strong working relationships with key USP departments to identify issues and/or opportunities for process and systems improvements in collaboration, and facilitate follow-up for process and systems enhancements.
• Serve as a key resource for program delivery related tools and systems and troubleshoot systems issues with IT department
• Lead and/or contribute to the development of and/or improvement of project management tools, processes, and systems integral to high quality, efficient and consistent implementation, including but not limited to workforce planning/ time allocation tools, reporting, and documentation tools.
• Support staff training and onboarding on program management systems and tools to ensure consistency and quality of program delivery across GPH projects.

Additional responsibilities

• Manage At-Risk tracking and reconciliation in accordance with USP policies and procedures.
• Serve as primary backstop with field-based staff and facilitates support from key USP departments to optimize support to GH country offices in close coordination with the Senior Director, Program Delivery.
• Manage Program Delivery SharePoint site and ensure resources are kept up to date
• Ensure good records management, according to USP and donor policies.

Basic Qualifications

• Bachelors degree in relevant field required or an equivalent combination of training and experience.
• Minimum of 3 to 6 years experience with program management support and/or implementation of donor-funded programs, including backstopping of country/field operations

Preferred Qualifications

• Articulate professional able to communicate effectively with Global Health colleagues, field office staff and key external stakeholders
• Excellent interpersonal and organizational skills with attention to detail
• Strong and demonstrated program/project management skills and effective time management and prioritization skills
• Ability to work independently as well as part of a team
• Excellent critical thinking and problem-solving skills and ability to implement corrective action, as needed
• Excellent verbal and written communication skills and conscious of cultural and political sensitivity
• Excellent writing skills, meeting note taking, and reporting skills
• Ability to prepare reports and provide clear and succinct information to management in a timely manner
• Awareness of the role of pharmaceutical management in Global Health is beneficial
• Advanced computer competence (MS Office programs, MS Project or similar)
• Willingness to travel internationally
• French language skills preferred

Supervisory Responsibilities

None

Benefits

USP provides you with the benefits you need to protect yourself and your family today and tomorrow. From company-paid time off, comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial wellbeing are protected.

About USP

The U.S. Pharmacopeial Convention (USP) USP is an independent scientific organization that collaborates with the world's top experts in health and science to develop quality standards for medicines, dietary supplements, and food ingredients. USP brings together more than 1,100 talented professionals across five global locations to deliver its mission to strengthen the supply of safe quality medicines and supplements worldwide. USP is proud to be an equal employment opportunity employer (EEOE) and affirmative action employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, veteran status, sexual orientation, gender identity or any other protected class. We are committed to working with and providing reasonable accommodation to individuals with disabilities. USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.

The following COVID-19 provisions will apply to selected candidate(s) hired:

As a condition of employment with United States Pharmacopeial Conventions (USP) duty to provide and maintain a workplace that is free of known hazards, all employees and contingent staff hired after July 1st, 2021 are required to be fully vaccinated unless a reasonable accommodation is approved. Your recruiter will advise accordingly.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Job Category Technical Programs

Job Type Full-Time