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Desktop Support Analyst

Medical Science & Computing (MSC), a Dovel company
Dallas, TX
Start date
Nov 25, 2022
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Job Details

Guidehouse is seeking a skilled Desktop Support Analyst to support the DHA. The PMTM Desktop Support Analyst will be responsible for analyzing, identifying, improving, and implementing desktop and IT solutions support for DHA DAD IO/J-6 and their respective Branches.


The candidate will provide desktop support to users to include UiPath installs, preparing computers for shipment, laptops for Microsoft Team, software and hardware installations, network drive mapping, and general troubleshooting and support.



Duties & Responsibilities
  • Analyze engineering, business, and other data processing problems to implement and improve computer systems.
  • Applies fundamental concepts, processes, practices, and procedures on technical assignments.
  • Performs work that requires practical experience and training.
  • Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat.
  • Resolves computer software and hardware problems of users.
  • Acts as a contact for users having problems using computer software, hardware, and operating systems.
  • Acts as the escalation path to resolve complex technical issues.
  • Specialized in certain aspects of technologies to assist the customer base.





Required qualifications:


  • Bachelor’s Degree in Computer Science, Computer Programming, or related field or equivalent experience
  • Minimum of 4 years of relevant experience
  • Must be U.S. citizen and be able to obtain a Tier 3 (T3) Security Clearance
  • Must be organized, self-motivated and able to multitask in a fast paced and dynamic work environment
  • Demonstrated ability to excel both independently and as a team member in a lively, collaborative environment
  • Ability to managing deadlines and recurring deliverables



Preferred qualifications:

  • Experience with the DoD; Military Health System experience a plus
  • Experience with leading small teams, coaching and collaborating with colleagues, providing feedback and guidance on work performance
  • IAT II and CE certifcations preferred
  • Ability to obtain IT Security Designation: ADP/IT-II
  • Security + Certification 






Company Description

Dovel Technologies and its Family of Companies (Medical Science & Computing and Ace Info Solutions) was acquired in October 2021.


Guidehouse is a leading global provider of consulting services to the public sector and commercial markets, with broad capabilities in management, technology, and risk consulting. By combining our public and private sector expertise, we help clients address their most complex challenges and navigate significant regulatory pressures focusing on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that help our clients outwit complexity and position them for future growth and success. The company has more than 12,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies.


Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.


Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance, including the Fair Chance Ordinance of Los Angeles and San Francisco.


If you have visited our website for information about employment opportunities or to apply for a position, and you require accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.


Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse, and Guidehouse will not be obligated to pay a placement fee.




Medical Science & Computing (MSC), a Dovel company, is a trusted government partner that blends deep domain expertise with advanced technologies to help our customers solve complex problems that improve, protect, and save lives. The Dovel Family of Companies combine entrepreneurial spirit, customer focus, and an outcomes-based approach to support agency missions in health IT, life sciences, public safety, and grants management. 

MSC has long supported Federal health organizations like the National Institutes of Health (NIH) and applies deep understanding of missions, goals, and operations to discover and implement innovative approaches for streamlining and disseminating research efforts, enhancing knowledge sharing, and improving public health. 

Together, Dovel and MSC offer a diverse set of complex biomedical, scientific, and technology services, coupled with attentive and purpose-driven program management to serve mission critical organizations and drive meaningful change in the world.


Find Us
11300 Rockville Pike Suite 1100
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