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Associate Director, Commercial Operations (3PL & Distribution Partners)

Employer
Moderna, Inc.
Location
Cambridge, MA
Start date
Nov 24, 2022

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Job Details

The Role

The Associate Director of Operations will support Modernas North America Commercial Operations. This role is an exciting opportunity to be a critical part of the engine fueling a high growth organization that is radically changing the biotech industry. In this role, you will be responsible for supporting both the launch and ongoing management of the commercial order management process. This also includes supporting the North America Account Management teams by assisting in managing the operational aspects of complex customer relationships.

This role will also support project activities related to sales-oriented business development programs, customer service call center and other customer-centricity services to deploy the best-in-class customer experience and support financial plan targets. This role will also collaborate with internal teams to support Modernas entire customer experience including customer facing platforms, call centers, and eCommerce integrations as well as the operational functions to support the full vaccine portfolio to strategic customers.

Heres What Youll Do

  • Serve as the internal expert to interface with Distribution Partners including 3PL providers; manage daily operations relating to data integrations across multiple platforms (EDI, etc.), validating customer and other data sets (financials relating to pricing, invoicing, and sales volumes, product data relating to inventory and product profile), comprehensive customer support and reporting from multiple systems, liaising with the Account Management Team.

  • Provide oversight of all aspects of the order fulfillment process for Commercial customers, including but not limited to supporting order entry, order tracking, shipping confirmations, and resolutions of customer service issues. Provide visibility of issues and resolutions to internal stakeholders.

  • Support internal and external partners in the development of digital capabilities for new and existing platforms; responsible for proposing, managing, and supporting the implementation of improvements to the order management process to increase efficiencies and maximize customer experience.

  • Work closely with Directors, Account Management teams, and Medical Science Liaison Team to ensure defined Customer service level is met or exceeded.

  • Support Customer Master Data Management: oversee customer account creation and updates consistent with best practices and company policy, ensure customer specific protocols are drafted and adhered to, support Contract Management rostering and process to support pricing strategy.

  • Continuously gain knowledge and stay informed about industry and market, identifying opportunities for process improvements and communicating them to management and colleagues.

  • Interface with Leadership team as needed to draft and present business or project updates, support departmental business proposals, and recommended strategies in collaboration with the Director, US Commercial Operations.

Heres What Youll Need (Minimum Qualifications)

  • Bachelors degree in marketing, Business, Supply Chain, or related field

  • Minimum 8 years experience in vaccines or pharmaceuticals showcasing increasing responsibility and experience in the same or similar roles

Heres What Youll Bring to the Table (Preferred Qualifications)

  • MBA preferred, but not required

  • Experience driving business process transformation and change

  • Proven experience delivering on initiatives and process improvements with complex business deliverables driving to success

  • A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative.

Moderna is pleased to provide you and your family with a comprehensive and innovative suite of benefits, including:

  • Highly competitive and inclusive medical, dental and vision coverage options
  • Flexible Spending Accounts for medical expenses and dependent care expenses
  • Lifestyle Spending Account funds to help you engage in personal enrichment and self-care activities
  • Family care benefits, including subsidized back-up care options and on-demand tutoring
  • Free premium access to fitness, nutrition, and mindfulness classes
  • Exclusive preferred pricing on Peloton fitness equipment
  • Adoption and family-planning benefits
  • Dedicated care coordination support for our LGBTQ+ community
  • Generous paid time off, including:
    Vacation, sick time and holidays
    Volunteer time to participate within your community
    Discretionary winter shut down
    Paid sabbatical after 5 years; every 3 years thereafter
  • Generous Paid Leave offerings, including 18 weeks of 100% paid parental leave for all new parents
  • 401k match and Financial Planning tools
  • Moderna-paid Life, LTD and STD insurance coverages, as well as voluntary benefit options
  • Complimentary concierge service including home services research, travel booking, and entertainment requests
  • Free parking or subsidized commuter passes
  • Location-specific perks and extras!

Candidates should be aware that Moderna currently maintains a policy requiring all US-based employees to be fully vaccinated against COVID-19 and receive a booster shot once eligible. Newly hired employees must be vaccinated and boosted prior to their employment start date. Moderna is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated or receive a booster where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

About Moderna

In over 10 years since its inception, Moderna has transformed from a research-stage company advancing programs in the field of messenger RNA (mRNA), to an enterprise with a diverse clinical portfolio of vaccines and therapeutics across seven modalities, a broad intellectual property portfolio in areas including mRNA and lipid nanoparticle formulation, and an integrated manufacturing plant that allows for rapid clinical and commercial production at scale. Moderna maintains alliances with a broad range of domestic and overseas government and commercial collaborators, which has allowed for the pursuit of both groundbreaking science and rapid scaling of manufacturing. Most recently, Moderna's capabilities have come together to allow the authorized use and approval of one of the earliest and most effective vaccines against the COVID-19 pandemic.

Moderna's mRNA platform builds on continuous advances in basic and applied mRNA science, delivery technology and manufacturing, and has allowed the development of therapeutics and vaccines for infectious diseases, immuno-oncology, rare diseases, cardiovascular diseases and autoimmune diseases. Moderna has been named a top biopharmaceutical employer by Science for the past seven years. To learn more, visit www.modernatx.com.

Moderna is a smoke-free, alcohol-free and drug-free work environment.

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a persons race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. Moderna will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

#LI-MC1

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Company

Moderna is advancing messenger RNA (mRNA) science to create a new class of transformative medicines for patients. Moderna’s platform builds on continuous advances in basic and applied mRNA science, delivery technology and manufacturing, providing the Company the capability to pursue in parallel a robust pipeline of new development candidates. Moderna is developing therapeutics and vaccines for infectious diseases, immuno-oncology, rare diseases and cardiovascular diseases, independently and with strategic collaborators.

mRNA is now a turning point in the history of science, medicine, technology, even humankind itself. With this breakthrough discovery, many of the world’s biggest and most challenging medical problems are no longer a question of “how?” but merely a question of “when?”

Come with us as we pursue the uncharted reaches of possibility and make your mark on the future of medicine.

 

Stock Symbol:

MRNA  

Stock Exchange:

USNASDAQ GS

 

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Company info
Website
Phone
617-714-6500
Location
200 Technology Square
Cambridge, MA
United States

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