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Business Analyst, Process Intelligence US - Remote

Thousand Oaks, CA
Start date
Nov 17, 2022
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Job Details


Youve earned your degree. How will you use that achievement to reach your goals? Do more with the knowledge youve worked hard to acquire and the passion you already have. At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.


What you will do

Lets do this. Lets change the world. In this vital role you will be accountable for carrying out the Results Delivery Office (RDO) Process Intelligence strategy and supporting our enterprise transformation program (Process Simplification and Automation).

Deep understanding of business process execution and performance is foundational to delivering the right information to key partners, identifying improvement opportunities, and securing durable business outcomes. Process Intelligence is a data-driven approach to creating process transparency using system data to uncover how end-to-end business processes are actually carried out - highlighting the gaps between expectation and reality.

The person in this role will use a combination of technical and business expertise to support the implementation of process intelligence programs, across multiple enterprise business processes, with the ambition of uncovering insights and opportunities for process optimization, value engineering, and intelligent automation. This role will interact with a wide range of multi-functional business partners at all levels to understand processes, analyze data, and articulate comprehensive value delivery (cost, speed, risk, quality, etc.)

  • Supports initiatives in articulating the value proposition associated with deploying process intelligence as a means to understand current state, find opportunity areas for process automation and redesign, and monitor value capture and process performance
  • Understands and maps the business processes and underlying systems and data
  • Manages project work across multiple initiatives and business process scopes
  • Supports development of cases to support deploying process intelligence capabilities
  • Creates visualization dashboards to present meaningful data insights based on client requirements and industry standard methodologies
  • Tracks benefits and project achievements, prioritizes work activities and key metrics and reports for senior management, including ROI and/or Benefits Tracking
  • Develops and manages knowledge repository of process insights derived from value stream maps, process mining, and task mining data
  • Develops and nurtures a culture of continuous improvement by using process intelligence as a tool to enhance process understanding and model performance improvements
  • Provides requirements for the Digital Technology and Innovation (DTI) team to help shape future deployment of process intelligence tools, and supports testing / onboarding of new technical capabilities as required
  • Oversees coordination of activities and information flow between multi-functional partners including process owners, analysts, DTI, and RDO to ensure smooth execution
  • Gathers and maintains process documentation, ensures appropriate management and controls

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The Process Intelligence professional we seek is a Business Analyst with these qualifications.

Basic Qualifications:

Doctorate degree


Masters degree and 2 years of data science, business, statistics, data mining, applied mathematics, business analytics, engineering, computer science or related field experience


Bachelors degree and 4 years of data science, business, statistics, data mining, applied mathematics, business analytics, engineering, computer science or related field experience


Associates degree and 10 years of data science, business, statistics, data mining, applied mathematics, business analytics, engineering, computer science or related field experience


High school diploma / GED and 12 years of data science, business, statistics, data mining, applied mathematics, business analytics, engineering, computer science or related field experience

Preferred Qualifications:

  • Accountability and Autonomy: ability to effectively prioritize feature work, operate independently and deliver high-quality work output, understands what it means to own something and be accountable
  • Problem Solving & Decision Making: Ability to tackle complex and ambiguous problems, provide clarity of thought, and deliver results. Able to apply DAI model and make risk appropriate decisions, and advance in a timely manner
  • Teamwork: Builds strong relationships across the network, can effectively influence multi-functional teams and a diverse set of partners
  • Communication: Ability to distill complex information and partner requirements, and tailor communication in a concise, logical, audience-appropriate manner
  • Technical Expertise: experience in process analysis and improvement, proficiency with one or more Process Mining tools (Celonis, UiPath Process Mining, etc.) and experience in use and/or deployment of automation tools (e.g., RPA, etc.)
  • Ability to work with unstructured data sets and harmonize complex data and information. Experience processing, filtering, and presenting large quantities of data extracted directly from source systems
  • Comfortable in start-up environment of a new Amgen group
  • Solid project management capabilities dealing with both business and IT
  • Certified Data Engineer and/or Data Analyst
  • Coding knowledge such as SQL, YAML, Python, etc.
  • Strong knowledge and understanding of SAP table structures
  • Understanding of system data structures and database management
  • Experience with data visualization tools like Tableau and PowerBI
  • Broad business process knowledge, including biopharmaceutical specific processes

Some of the vast rewards of working here

As we work to develop treatments that take care of others, we also work to care for our teammates professional and personal growth and well-being.

  • Full support and career-development resources to expand your skills, enhance your expertise, and increase your potential along your career journey
  • A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
  • Generous Total Rewards Plancomprising health, finance and wealth, work/life balance, and career benefitswith compensation and benefits rated above 4 stars (out of 5) on Glassdoor
Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.


Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Amgen requires all staff in the United States, Puerto Rico and Canada to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.


We are all different, yet we have this in common: our mission to serve patients. This sense of shared purpose is key to our becoming one of the world’s leading biotechnology companies. It guides us as we continue to launch new medicines and reach millions of patients worldwide.

We live the mission.

We win together.

We thrive on continual challenge.

Our team of 22,000+ scientists and professionals worldwide bring distinct perspectives and experiences to all we do. We leverage our global talent to achieve together—to research, manufacture and deliver ever-better products and greater depth to our mission.

At Amgen, there is a strong correlation between our high level of diversity and performance. Because addressing issues with a wider range of perspectives and approaches leads to more creative problem-solving. Together, we’re transforming the promise of science and biotechnology into therapies that have the power to restore health.

Connect with us to explore how you can Win, Live, and Thrive at Amgen.


Find Us
Corporate Headquarters
One Amgen Center Drive
Thousand Oaks
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