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Rare Disease Key Account Director - Mid-Atlantic

Philadelphia, PA
Start date
Nov 16, 2022

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Job Details

The Rare Disease Key Account Director (RD KAD) is responsible for leading and coaching the Rare Disease Key Account Management Regional team, with a key focus on executing a patient first approach while impacting aligned market and brand goals. As the most senior Account Management role in the field, the Rare Disease KAD will impact goal progression by utilizing local knowledge and leadership skills to coach their RD KAM direct reports to develop and execute against strategic account plans that are mutually aligned to both Amgen and the customer. RD KADs will also compliantly provide and coach their RD KAMs to provide cross-functional leadership with account and customer information to enable collaborative communications that support aligned business imperatives across the appropriate roles aligned to the Integrated Account Team model.

Job Responsibilities

  • Provide the day-to-day leadership and management of Account Management Colleagues, including alignment to brand / market goals, KPIs and performance management
  • Take full accountability for all personnel issues and act as the final point of escalation for all Account Management roles in their region, coordinating with the National Integrated Account Team lead
  • Lead the consistent execution Business and Account priorities within the region with a focus on long and short-term mutual value opportunities identified with Prioritized Accounts and aligned with market and brand goals, as well as company and Rare Disease Strategic Customer Group Vision
  • Lead Account Management roles to execute while leveraging the IAT model and Account / Customer engagement strategies to drive business performance
  • Deliver documented capabilities-based coaching to support skill excellence and optimal development across the RD KAM team
  • Manage the various budgets for the assigned region
  • Maintain required technical, environmental and Account Management expertise in order to respond accurately and compliantly to all questions regarding products, policies and business-related issues from customers and Account Management Colleagues
  • Recruit and select candidates for Account Management positions in compliance with Amgen requirements, utilizing approved hiring materials

Basic Qualifications:

  • Doctorate degree & 2 years of collective account management experience, sales, & commercial experience


  • Masters degree & 6 years of collective account management experience, sales, & commercial experience


  • Bachelors degree & 8 years of collective account management experience, sales, & commercial experience


  • Associate degree & 10 years of collective account management experience, sales, & commercial experience

Preferred Qualifications:

  • Advanced degree, e.g. MBA, MPH
  • Strong leadership skills, with experience leading cross-functional teams; direct experience building and leading new sales, account management and marketing teams
  • Managerial experience directly managing people such as or District Manager experience and/or leadership experience leading cross functional teams, projects, programs or directing the allocation of resources
  • Significant prior Account Management or Payer experience preferred
  • Proven track record of access creation in managed markets
  • Experience negotiating contracts with regional payers & IDNs
  • Knowledge of the US reimbursement environment and state level policies within a regional geography
  • Prior experience developing and implementing strategic initiatives with cross-functional Business Units that successfully enable access and demand creation in key accounts
  • Prior experience working with Medical Science Liaisons (MSLs), Health Outcomes & Pharmacoeconomics (HOPE) MSLs/Field HEOR Managers, Medical platform or policy development and opinion leader engagement
  • Account Management, Reimbursement, Quality, and Value experience
  • Strong communication and presentation skills including experience with executive-level audiences
  • Excellent negotiation skills
  • Strong analytical skills/business acumen
  • Demonstrated ability to take initiative, impart energy and enthusiasm, and work in teams

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Amgen requires all staff in the United States, Puerto Rico and Canada to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.


We are all different, yet we have this in common: our mission to serve patients. This sense of shared purpose is key to our becoming one of the world’s leading biotechnology companies. It guides us as we continue to launch new medicines and reach millions of patients worldwide.

We live the mission.

We win together.

We thrive on continual challenge.

Our team of 22,000+ scientists and professionals worldwide bring distinct perspectives and experiences to all we do. We leverage our global talent to achieve together—to research, manufacture and deliver ever-better products and greater depth to our mission.

At Amgen, there is a strong correlation between our high level of diversity and performance. Because addressing issues with a wider range of perspectives and approaches leads to more creative problem-solving. Together, we’re transforming the promise of science and biotechnology into therapies that have the power to restore health.

Connect with us to explore how you can Win, Live, and Thrive at Amgen.


Find Us
Corporate Headquarters
One Amgen Center Drive
Thousand Oaks
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