IT Help Desk Associate

Company Overview: 

Forge Biologics is a hybrid gene therapy contract manufacturing and therapeutics development company.  Forge’s mission is to enable access to life changing gene therapies and help bring them from idea into reality.  Forge has a 200,000 sq ft facility in Columbus, Ohio, “The Hearth,” to serve as their headquarters.  The Hearth is the home of a custom-designed cGMP facility dedicated to AAV viral vector manufacturing and will host end-to-end manufacturing services to accelerate gene therapy programs from preclinical through clinical and commercial stage manufacturing.  By taking a patients-first approach, Forge aims to accelerate the timelines of these transformative medicines for those who need them the most. 

Position Overview:

Forge Biologics is seeking an IT Helpdesk Associate to join our team.  We are a fast-growing gene therapy startup building out a 200,000 square foot facility in Grove City. This position will provide support and maintenance for the desk-side computing environment at our headquarters in Grove City and for users working remotely. Although some work from home will be possible, this position will spend 3-4 days/week in the office.

Responsibilities:

• Serve as the primary interface for IT support, working requests efficiently, escalating to more senior resources when appropriate.
• Maintain desktop and laptop computers, peripherals, and other IT equipment.
• Resolve hardware and software issues on Windows 10/11, iOS and Android mobile devices. MacOS knowledge a plus.
• Maintain IT asset and equipment inventory.
• Adhere to desktop-related security and compliance requirements.
• Create, edit and administer IT documentation.
• Communicate effectively and timely with clients, 3^rd party support and vendors.
• Responsible for maintaining and completing assigned projects.
• Investigate, track and research trends in client issues and resolutions.
• Transfer, add, setup or move IT equipment for new, moving, or transferring clients.

• 3+ years of experience in a Helpdesk/Technical Support/Client Services related role.
• Advanced skills to work and administer with Office 365, Windows, Android, iOS. 
• Troubleshooting skills.
• Basic understanding of networking.
• Experience in a regulated (eg, GxP/GAMP, HIPAA, etc.) environment is a plus.
• MacOS knowledge a plus.
• InTune experience a plus.
• Ability to work onsite 3-4 days/week, on average.
• In our commitment to the safety of our employees and customers, COVID vaccination is required.