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SR Associate IS Engineer

Tampa, FL
Start date
Sep 30, 2022

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Job Details


Youve earned your degree. How will you use that achievement to reach your goals? Do more with the knowledge youve worked hard to acquire and the passion you already have. At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.

Sr. Associate IS Engineer


What you will do

Lets do this. Lets change the world. In this vital role you will report directly to the Senior Manager, Information Systems and support the Infrastructure Operations team. This role will include the main responsibility for all activities related to VMWare/ESX administration in a 24x7 regulated environment, while working on virtualization servers and related technologies that'll be introduced into the Amgen environment.

The Infrastructure Operations team is the global enterprise administration group that handles physical and virtual hosting, including private and public cloud hosting options, operating systems, databases, middleware, storage, and backup. The experienced incumbent will be responsible for VMWare configuration and operations management, along with daily systems management tasks in a complex environment.

Job responsibilities include, but not limited to:

Support the service owner peers, led service providers in the development, delivery, continuous improvement of the technology service and ensuring the offering is aligned with the key principles of service ownership listed below:

  • Meet the needs of the business needs, ensuring cost effectiveness, compliance, reliability and resilience

  • Perform advanced monitoring, administration, maintenance, and troubleshooting of virtualization technologies, including VMWare, ESX, Nutanix, Dell VXrail and Vmare vSAN.

  • Responsible for ongoing management of the VMWare infrastructure.

  • Performs necessary systems maintenance in accordance with VMWare standard methodologies and company change management policies.

  • Ongoing support for Business Continuity and High Availability.

  • Recommend changes to procedures which result in operational optimization

  • Participate in Root Cause Analysis reviews when applicable.

  • Rotational 24x7 On-Call Support

  • Contribute to the review/approval of virtual server design decisions to ensure that application hosting solutions exhibit high levels of performance, security, scalability, maintainability, reliability upon deployment

  • Support the design and implementation of enterprise virtual server solutions that meet business requirements and are in line with defined strategies and compliance requirements, and are fiscally sound

  • Support IT projects to validate alignment with our strategic goals and technical standards

  • Support projects from a technical aspect and provide guidance and direction to less experienced technical staff and managed service providers, including installations and upgrades of operating systems (OS), backup/recovery strategies, and high availability configurations

  • Establish and implement a patching schedule for the OS and firmware

  • Monitor security bulletins to obtain information of potential threats; analyze and lead vital security patch implementations to ensure ongoing system security

  • Use software and hardware tools to identify, analyze, and diagnose sophisticated problems and factors affecting performance

  • Serve as a resource to colleagues with less experience

  • Direct the work of other staff members as needed

  • Operate server automation solutions and enterprise-wide scripts using tools

  • Provide performance analysis and tune systems. utilize software and hardware tools to identify, analyze, and diagnose complex problems and factors affecting performance.

  • Utilize capacity planning tools

  • Follow IT processes and change management practices

  • Identify and improve existing departmental processes for efficiency, reliability and consistency

  • Contribute in designing, documenting, and fruition of disaster recovery activities and associated tests

  • Support audit and security compliance issues (Amgen & government regulations)


What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The outstanding professional we seek is a candidate with these qualifications.

Basic Qualifications:

Doctorate degree

ORMasters degree and 2 years of Information Systems and VMWare server administration experience

ORBachelors degree and 4 years of Information Systems and VMWare server administration experience

ORAssociates degree and 8 years of Information Systems and VMWare server administration experience

ORHigh school diploma/GED and 10 years of Information Systems and VMWare server administration experience

Preferred Qualifications:

  • Industry Certifications and experience with VMWare server administration

  • Experience managing and administering VMWare systems, and related services & monitoring systems

  • Scripting and ITIL experience and managing regulated systems (preferably in Pharma sector)

  • Understanding of operating system and network tools for troubleshooting performance issues

  • Solid understanding of Clustering and HA configurations

  • Excellent data-driven problem solving and analytical skills

  • Proven experience as part of a high performance team

  • Skill in persuasion and negotiation of critical issues

  • In-depth knowledge VMware technology

  • Experience configuring VMware HA and DRS, VMware ESX/ESXi, VMware Virtual Center vSphere

  • Daily Support of tools and functions for virtual infrastructure support (VMware HA, monitoring, etc)

  • Solid grasp of TCP/IP networking fundamentals

  • Outstanding troubleshooting ability

  • Experience with command-line style management utilities, such as vMA/PowerCLI/Perl/etc


Some of the vast rewards of working here

As we work to develop treatments that take care of others, we also work to care for our teammates professional and personal growth and well-being.

  • Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey

  • A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act

  • Generous Total Rewards Plancomprising health, finance and wealth, work/life balance, and career benefitswith compensation and benefits rated above 4 stars (out of 5) on Glassdoor

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Amgen requires all staff in the United States, Puerto Rico and Canada to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.


We are all different, yet we have this in common: our mission to serve patients. This sense of shared purpose is key to our becoming one of the world’s leading biotechnology companies. It guides us as we continue to launch new medicines and reach millions of patients worldwide.

We live the mission.

We win together.

We thrive on continual challenge.

Our team of 22,000+ scientists and professionals worldwide bring distinct perspectives and experiences to all we do. We leverage our global talent to achieve together—to research, manufacture and deliver ever-better products and greater depth to our mission.

At Amgen, there is a strong correlation between our high level of diversity and performance. Because addressing issues with a wider range of perspectives and approaches leads to more creative problem-solving. Together, we’re transforming the promise of science and biotechnology into therapies that have the power to restore health.

Connect with us to explore how you can Win, Live, and Thrive at Amgen.


Find Us
Corporate Headquarters
One Amgen Center Drive
Thousand Oaks
United States
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