Salesforce Analyst (US Remote)

HOW MIGHT YOU DEFY IMAGINATION?

Youve earned your degree. How will you use that achievement to reach your goals? Do more with the knowledge youve worked hard to acquire and the passion you already have. At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.

Salesforce Analyst (US Remote)

Live

What you will do

Lets do this. Lets change the world. In this vital role you will be based onsite in Tampa, FL. to help build out our new Salesforce Platform team. This is a unique opportunity to help Amgen build a global Salesforce platform supporting all business functions across the enterprise. This groundbreaking team will help drive our Salesforce strategy and framework to provide enablement, adoption and technical expertise which accelerate Amgen's core business.

This team presents an amazing opportunity to use your existing Salesforce skills and gain new ones through hands on application. As an organization dedicated to improving the quality of life for people, Amgen fosters an inclusive environment of diverse, ethical, committed people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

The Salesforce Administrator / Analyst role will be US remote based and actively engaged with other remote staff as well as staff at the Tamp and Thousand Oaks locations.

• Contribute to the platform vision advising stakeholders on the use of Salesforce technologies

• Work in an agile team to mature platform capabilities though backlog grooming, sprint planning and other agile ceremonies

• Provide guidance to cross-functional teams on the platform methods and best practices such as: application and integration development methodologies, architecture standards, functional and technical solutions, environment management, testing, and platform education

• Solve key implementation issues and demonstrate ability to work towards successful resolution

• Lead the evaluation of business and technical requirements and provide guidance on solution architecture that aligns with the overall Salesforce Platform strategy

• Review releases and roadmaps from Salesforce and evaluate the impacts to current applications, orgs, and solutions

• Develop and support platform admin activities including data integrity, user account maintenance, reports & dashboards, and workflows

• Negotiate solutions to complex problems with both internal teams and third-party service providers

• Build relationships and work with cross-functional teams; contribute to broader goals and growth beyond the scope of a single role

• Communicate and lead platform changes including upstream and downstream impact (from Salesforce) to appropriate partners such as project teams and user groups

• Deploy applications into a secure and scalable production environment and help teams understand production landscape, integrations, and release processes

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is an Analyst with these qualifications.

Basic Qualifications:

Masters degree

OR

Bachelors degree and 2 years of administration experience

Or

Associates degree and 6 years of administration experience

Or

High school diploma / GED and 8 years of administration experience

Preferred Qualifications:

• Proven ability to analyze, design, and optimize business processes via technology and integration, including leadership in guiding customers and colleagues in rationalizing and deploying emerging technology for business use cases

• An understanding of cloud services, data modeling, and enterprise application integration concepts

• Experience managing platform operations and troubleshooting of complex environments

• Release management experience in complex environments where a release may touch several environments, enterprise integrations, and rely on declarative as well as programmatic solutions

• Demonstrate excellent, context-specific and adaptive communication and presentation skills across a variety of audiences and situations; established habit of proactive thinking and behavior and the desire and ability to self-start/learn and apply new technologies

• Experience working as part of a Salesforce implementation project - contributing to the design and build phases

• Salesforce Health Cloud, Service Cloud and Sales Cloud experience. Marketing Cloud a plus.

• Salesforce Admin certification

Thrive

Some of the vast rewards of working here

As we work to develop treatments that take care of others, we also work to care for our teammates professional and personal growth and well-being.

• Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey

• A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act

• Generous Total Rewards Plancomprising health, finance and wealth, work/life balance, and career benefitswith compensation and benefits rated above 4 stars (out of 5) on Glassdoor

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

#GCODTI2022

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Amgen requires all staff in the United States, Puerto Rico and Canada to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.