Associate Director – Service Delivery Management (Basking Ridge, NJ)
Regeneron Pharmaceuticals, Inc. is seeking an Associate Director – Service Delivery Management (Basking Ridge, NJ) to manage the Digital & Data Engineering (D&DE) portfolio management and oversight of the portfolio of project work including staffing, planning, execution, monitoring and tracking of all efforts. Ensure quality delivery of results. Engage across IT leadership and departments to establish repeatable standards engineering delivery services. Ensure the highest level of service availability and efficiency as benchmarked against industry standards and consistent with enterprise goals and constraints. Be accountable for the quality of end-to-end service and performance. Monitor, control, and support service delivery. Ensure systems, methodologies and procedures are followed and are continually improved. Define, establish, and implement structures to support proactive monitoring of risks including problem resolution management, e.g., operational, root-cause analysis. Respond to major incidents to ensure coordination of resolving parties, effective communication to partners and post incident review. Resolve issues, working multi-functionally with Enterprise Architecture, Solution Architects, Infrastructure, and Service Provider Management teams as necessary. Local part-time telecommuting permitted.
Requires a Bachelor’s degree (or foreign equivalent) in Computer Engineering, Computer Science, Information Systems, Technology Management, or a related field and 3 years of experience in delivering IT services to business or consumers. Must have the following experience: Large scale outsourced managed services; Managing service contracts, from a service and financial perspective; Agile development practices; Jira Agile; Practicing a range of project prioritization and backlog grooming methods; Project Management Office, SDLC, Agile and governance best practices; technology infrastructure projects and programs; and Agile CSM or PSM or LPM Certification.
Per Executive Order, Regeneron requires all U.S. employees to be fully vaccinated against COVID-19, unless they are legally entitled to an accommodation for medical or religious reasons.
Apply at https://careers.regeneron.com, reference code R13676.
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