Customer Insights Expert

HOW MIGHT YOU DEFY IMAGINATION?

Youve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.

Customer Insights Expert

Live

What you will do

Lets do this. Lets change the world. Amgen is looking for a Customer Insight Expert to implement, analyze, and interpret customer research to uncover insights that will inform new ways to improve customer experience and increase the breadth of our influence in the market.

The Customer Insights expert will also have the UX/UI/industrial design experience necessary to translate these insights into early prototypes, designs, experiences, etc for consideration and business approval. Our insights work is a critical part of how Amgen will uncover new sources of value for our customers and increase competitive advantage.

The ideal candidate will be intellectually curious and inquisitive with a genuine passion for problem solving. A strong desire to improve patient's lives, demonstrated quantitative and analytical abilities, excellent interpersonal and presentation skills, cross functional leadership experience, and the ability to think quickly on one's feet are also critical for success.

Responsibilities:

• Lead design thinking projects from research (empathy interviews, advisory boards, etc) to ideation and test
• Analyze internal data for impactful insights
• Translate insights into early user/partner needs and Opportunities
• Create low fidelity prototypes to demonstrate new design ideas
• Lead and mobilize cross functional teams through the processes required to unearth, digest, and take action on new insights
• Create customer journey maps
• Put together Business Proposals that document new product/service ideas and the data that support it
• Manage external research vendors (Proposal, onboarding, deliverables, etc)
• Communicate/present to/engage with internal partners in various functions and levels of management

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The dynamic professional we seek is an individual with these qualifications.

Basic Qualifications:

• Doctorate's degree Or
• Masters degree and 3 years of industry and/or consulting and cross functional leadership experience, with a focus on customer research, product design, and/or quantitative analytics and insight generation OR
• Bachelors degree and 5 years industry and/or consulting and cross functional leadership experience, with a focus on customer research, product design, and/or quantitative analytics and insight generation Or
• Associates degree and 10 years industry and/or consulting and cross functional leadership experience, with a focus on customer research, product design, and/or quantitative analytics and insight generation Or
• High school diploma / GED and 12 years industry and/or consulting and cross functional leadership experience, with a focus on customer research, product design, and/or quantitative analytics and insight generation

Preferred Qualifications:

• Demonstrated expertise across a wide range of research customer engagement techniques
• Experience with customer journey mapping (including pain point identification), particularly as it relates to journey improvement
• Sufficient knowledge and Experience with qualitative research
• Industrial design education and Experience
• Design thinking knowledge
• Product design Experience
• Detailed expereince with Design Thinking (Empathy Interviews/Prototype/Test), Low Fidelity Prototypes/Designs, Storyboards, Analytical Tools, Data Analysis, Customer Research & collaboration Techniques (In person and Virtual), Workshop Leadership, Design Controls

Thrive

Some of the vast rewards of working here

As we work to develop treatments that take care of others, we also work to care for our teammates professional and personal growth and well-being.

• Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey
• A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
• Generous Total Rewards Plancomprising health, finance and wealth, work/life balance, and career benefitswith compensation and benefits rated above 4 stars (out of 5) on Glassdoor

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com
Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Amgen requires all staff in the United States, Puerto Rico and Canada to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.