This job has expired

You will need to login before you can apply for a job.

Associate Director, ServiceNow Platform

Moderna, Inc.
Cambridge, MA
Start date
Sep 25, 2022

View more

You need to sign in or create an account to save a job.

Job Details

The Role

Moderna is seeking anAssociate Director, ServiceNow Platform, to provide strategic and technical leadership in the design and development of projects based on the ServiceNow platform. This is a hands-on leadership role and will have significant responsibility in enabling Moderna to substantially transform its digital capabilities, including the effective adoption of ServiceNow modules to support activities in asset management, global enterprise onboarding/offboarding, and workflow automation, with a particular focus on transforming end-user experience, platform innovation, and self-service. In this role, you will work with and direct a small team of vendor resources and partner closely with global stakeholders across the organization to effectively translate business strategy and objectives into technological capabilities.

This position can be in Cambridge, MA or Atlanta, GA.

Heres What Youll Do

  • Understand and synthesize the underlying business requirements from the stakeholders and develop comprehensive solutions that enable effective product and service delivery.

  • Contribute to solution design, configuration/development, documentation, training, troubleshooting, and support activities.

  • Enable analytics to inform and drive technology decisions, lead strategic relationships with technology and business partners, and influence roadmap agendas.

  • Build strong relationships with your peers in the Digital Organization, business stakeholders, and technology/service partners.

  • Monitor health, usage, and overall compliance of the application and oversee significant version upgrades and installation patches

  • Effectively coach and oversee the work of junior team members and service providers

Heres What Youll Need (Minimum Qualifications)

  • 10 years of professional experience, with a minimum of 6 years of experience working with the ServiceNow platform

  • Experience across ITSM, ITAM, CMDB, and other platform applications

  • Bachelor's Degree or the equivalent combination of education and work experience

Heres What Youll Bring to the Table (Preferred Qualifications)

  • Proficiency with Javascript, ServiceNow APIs, reporting, dashboards, access control, system clones, and upgrades.

  • Communicating clearly and effectively, both written and verbal, to collaborate in a global environment.

  • Project management skills with the ability to prioritize and multi-task activities in a dynamic, fast-paced environment and simultaneously organize work across multiple projects.

  • Be comfortable with ambiguity and a fast-paced, highly dynamic, entrepreneurial environment.

  • Be self-driven, willing to collaborate, think creatively, and drive tasks to completion with minimal oversight.

  • ServiceNow certifications preferred (Certified System Administrator, Asset Management, CMDB).

  • A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative.

Moderna is pleased to provide you and your family with a comprehensive and innovative suite of benefits, including:

  • Highly competitive and inclusive medical, dental and vision coverage options
  • Flexible Spending Accounts for medical expenses and dependent care expenses
  • Lifestyle Spending Account funds to help you engage in personal enrichment and self-care activities
  • Family care benefits, including subsidized back-up care options and on-demand tutoring
  • Free premium access to fitness, nutrition, and mindfulness classes
  • Exclusive preferred pricing on Peloton fitness equipment
  • Adoption and family-planning benefits
  • Dedicated care coordination support for our LGBTQ+ community
  • Generous paid time off, including:
    Vacation, sick time and holidays
    Volunteer time to participate within your community
    Discretionary winter shut down
    Paid sabbatical after 5 years; every 3 years thereafter
  • Generous Paid Leave offerings, including 18 weeks of 100% paid parental leave for all new parents
  • 401k match and Financial Planning tools
  • Moderna-paid Life, LTD and STD insurance coverages, as well as voluntary benefit options
  • Complimentary concierge service including home services research, travel booking, and entertainment requests
  • Free parking or subsidized commuter passes
  • Location-specific perks and extras!

Candidates should be aware that Moderna currently maintains a policy requiring all US-based employees to be fully vaccinated against COVID-19 and receive a booster shot once eligible. Newly hired employees must be vaccinated and boosted prior to their employment start date. Moderna is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated or receive a booster where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

About Moderna

In over 10 years since its inception, Moderna has transformed from a research-stage company advancing programs in the field of messenger RNA (mRNA), to an enterprise with a diverse clinical portfolio of vaccines and therapeutics across seven modalities, a broad intellectual property portfolio in areas including mRNA and lipid nanoparticle formulation, and an integrated manufacturing plant that allows for rapid clinical and commercial production at scale. Moderna maintains alliances with a broad range of domestic and overseas government and commercial collaborators, which has allowed for the pursuit of both groundbreaking science and rapid scaling of manufacturing. Most recently, Moderna's capabilities have come together to allow the authorized use and approval of one of the earliest and most effective vaccines against the COVID-19 pandemic.

Moderna's mRNA platform builds on continuous advances in basic and applied mRNA science, delivery technology and manufacturing, and has allowed the development of therapeutics and vaccines for infectious diseases, immuno-oncology, rare diseases, cardiovascular diseases and autoimmune diseases. Moderna has been named a top biopharmaceutical employer by Science for the past seven years. To learn more, visit

Moderna is a smoke-free, alcohol-free and drug-free work environment.

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a persons race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. Moderna will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.




Moderna is advancing messenger RNA (mRNA) science to create a new class of transformative medicines for patients. Moderna’s platform builds on continuous advances in basic and applied mRNA science, delivery technology and manufacturing, providing the Company the capability to pursue in parallel a robust pipeline of new development candidates. Moderna is developing therapeutics and vaccines for infectious diseases, immuno-oncology, rare diseases and cardiovascular diseases, independently and with strategic collaborators.

mRNA is now a turning point in the history of science, medicine, technology, even humankind itself. With this breakthrough discovery, many of the world’s biggest and most challenging medical problems are no longer a question of “how?” but merely a question of “when?”

Come with us as we pursue the uncharted reaches of possibility and make your mark on the future of medicine.


Stock Symbol:


Stock Exchange:



Facebook  Instagram  Twitter


Find Us
200 Technology Square
Cambridge, MA
United States
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert