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Field Applications Scientist – France, Italy, Switzerland

Employer
MaxCyte, Inc.
Location
Gaithersburg, MD
Start date
Sep 24, 2022
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Job Details

MaxCyte is a leading provider of cell-engineering platform technologies to advance innovative cell-based research, development, and commercialization of next-generation cell therapies. The company's existing customer base ranges from large biopharmaceutical companies — including 20 of the top 25 pharmaceutical companies based on 2020 global revenue — to hundreds of biotechnology companies and academic translational research centers. MaxCyte has granted 16 strategic platform licenses to commercial cell therapy developers that allow for more than 75 clinical programs. Founded in 1998, MaxCyte is headquartered in Gaithersburg, Maryland, US.

Job Summary:

The Field Applications Scientist (FAS) provides technical and troubleshooting support to customers of MaxCyte's Scalable Transfection Systems, with primary focus on cell therapy and protein production/expression, but will work with customers in multiple application areas. The FAS partners with customers to identify and implement solutions for process improvements throughout the transfection workflow, including pre- and post- electroporation. Working closely with potential and current customers, the FAS is responsible for conducting product demonstrations, end-user training and troubleshooting, both during the evaluation phase and post-sale. This position participates in trade shows and contributes to the publication of scientific and marketing documentation related to the use and applications of MaxCyte's technology. This individual works under general supervision and requires at least 50% travel*. This position primarily covers France, Italy and Switzerland, but occasional travel to the rest of Europe and beyond may be required.

Job Duties:

• Works closely with the Territory Manager to support existing customers and promote MaxCyte technology to new customers.

• Provides technical support for MaxCyte product lines and services by answering customer technical inquiries. Inquiries may be received via telephone, email, and/or web chat.

• Designs experiments and undertakes product demonstrations.

• Analyzes, interprets and reviews customer data to support sales.

• Conducts installations and training at customer sites.

• Troubleshoots the integration of MaxCyte technology into the customer workflow, developing and recommending solutions.

• Works collaboratively across the business with the global FAS team, and with technical, sales and marketing teams to ensure high customer satisfaction.

• Presents technical and product information at conferences and during customer field visits.

• Presents technical updates to colleagues and contributes to department meetings.

• Makes recommendations for future process improvements, and implements those actions accordingly. Identifies new applications for MaxCyte technology.

• Accurately records pertinent information from customer interactions and follows up to ensure customer satisfaction.

• Performs instrument calibrations and upgrades.

• Identifies, documents and communicates new competitive activities, products or field activities / strategies to the internal scientific and marketing team.

• Performs regular literature reviews and identifies key opinion leaders in MaxCyte's major application areas.

• Complies with all applicable policies regarding health, safety and environmental policies.

Job Requirements:

• MS or PhD in bioengineering, molecular biology, biochemistry or related field.

• Recent hands-on experience in mammalian cell culture essential.

• At least 3 years' experience in gene editing, cellular therapy and immunology, or in protein production and drug discovery process development.

• Working knowledge in primary cell culture and genome-editing such as CRISPR/Cas9 a distinct advantage.

• Experience in large scale cell culture and/or high throughput cell-based screening would be beneficial

• Experience in a customer facing role preferred.

• Robust trouble shooting skills.

• Strong written, verbal and interpersonal skills. Ability to communicate effectively with customers and internal teams.

• Proactive; works under minimal supervision.

• Preference will be given to applicants who reside in France.

• *Ability to travel ~ 50-70% (under normal, non-pandemic situations).

MaxCyte, Inc. is an equal opportunity employer. To apply, please send your resume and cover letter . Please reference FAS France in the subject line.

Company

We provide our patented, high-performance  cell-engineering platform to biopharmaceutical partners engaged in drug discovery and development, biomanufacturing and cell therapy, including gene editing and immuno-oncology. With our robust delivery platform, our team of scientific experts helps our partners unlock the potential of their products and solve development and commercialization challenges.

This platform allows for the engineering of nearly all cell types, including human primary cells, with any molecule, at any scale. It also provides unparalleled consistency and minimal cell disturbance – facilitating rapid, large-scale, clinical- and commercial-grade  cell-engineering in a non-viral system and with low-toxicity concerns. Our  cell-engineering platform is FDA-cleared, providing our customers and partners with an established regulatory path to commercialize cell-based medicines.

We are also developing novel CARMA cellular therapies for our own pipeline with our first drug candidate in a Phase I clinical trial. CARMA is MaxCyte’s novel proprietary technology for development of human mRNA-based cellular therapies to treat a broad range of diseases.

Stock Exchange: Alternative Investment Market

Stock Symbol: MXCT

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Find Us
Website
Phone
1-301-944-1700
Location
9713 Key West Ave., Suite 400
Rockville
Maryland
20850
United States
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