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ServiceNow Testing & QA Engineer

Tampa, Florida
Start date
Sep 22, 2022

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Quality, Quality Assurance
Required Education
Bachelors Degree
Position Type
Full time
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Job Details

For more than 170 years, Pfizer has continuously worked to make a difference by delivering innovative therapies that improve the lives of our patients. By building a talented community of colleagues that align with our patient-focused purpose and core values, Pfizer has improved global health and impacted more than 780 million patients around the world.

In 2021, Pfizer expanded its global footprint to Tampa, establishing a strategic powerhouse that brings together multi-disciplinary, professional services including Finance, Accounting, Treasury, Digital, HR Services, Sourcing, Commercial and Project Management into a single, centralized location. With so many diverse and highly-skilled colleagues supporting multiple functions and services across the organization, Pfizer Tampa offers ample opportunity to engage in newer ways of working that enhance, simplify, and transform how we deliver treatments to our patients.

Located in Heights Union, the Pfizer Tampa site offers a modern industrial design, the latest in innovative technology, and close proximity to Downtown with views of the Tampa Riverwalk and access to the Channel district and Bayshore Boulevard. From an onsite fitness center to top floor panoramic balconies and outdoor patio, our activity-based space will provide various ways of working to offer collaboration and flexibility to colleagues. The Pfizer Tampa site has constructed an atmosphere that fosters interaction and prioritizes colleague health and wellness.

Additionally, to achieve breakthroughs that change patients’ lives, Pfizer is revolutionizing and evolving how colleagues work today. This year, Pfizer launched a new initiative that we call Log In For Your Day where a majority of colleagues can arrange with their manager to work remotely two or three days a week while still maintaining the ability to collaborate regularly in person at our sites. This flexible working model blends the best of remote work and on-site collaboration to drive greater flexibility, support work-life balance, and promote a vibrant, agile, and innovative culture.


As the ServiceNow Test Engineer (QA Engineer), you will support Pfizer's Global Business Services organization in managing technical solutions for People Experience, Sourcing and Financial operations.

In partnership with the ServiceNow Product owner and ServiceNow Architect, you will assist in designing, implementing, and utilizing a combination of automated, ad-hoc, and manual testing methods (including ServiceNow's Automated Test Framework) to implement manual and automated testing solutions for continuous enhancement and integration of the ServiceNow platform.

Our Culture

We recognize that people are the cornerstone of Pfizer's success. Our Culture is hugely important to us. Pfizer is #RedefiningGrowth through our 'Growth Universe' program that encourages Colleagues to think about their careers as a collection of key experiences. Our colleagues enjoy Pfizer's 'Log in for Your Day' program to actively collaborate with teams in state-of-the-art facilities while having the flexibility to design their workday to maximize productivity and enhance work-life balance.

Pfizer Digital is pushing the envelope in technical innovation utilizing cutting-edge technologies and Agile strategies to deliver unconventional solutions. Science Will Win and Digital will help Pfizer do it faster.

We run our business as a team; your input and expertise are essential to our success! We are proud of our ongoing efforts to foster diversity & inclusion to ensure all colleagues have the freedom to be who they are and bring their whole selves to work.


  • Work with ServiceNow product squads to develop manual and automated testing solutions for continuous enhancement and integrations of the ServiceNow platform

  • Manage ServiceNow Automated Test Framework and other test tools to verify/validate continuous release of ServiceNow major, minor enhancement, and maintenance releases

  • Develop, document, implement, and maintain test suites and scripts for new and existing ServiceNow features based on stories and acceptance criteria

  • Develop, document, implement and maintain best practices for ServiceNow testing and automation

  • Communicate test goals, priorities, plans, schedule, status, and results across the organization

  • Document and report ServiceNow testing, verification, and validation status and results, including details of errors, non-conformances, and recommended remediation and corrective actions

  • Train and mentor users, testers, developers, and business analysts on test plans

  • Contribute to ServiceNow platform test framework design and testing process, continual improvements, and criteria spanning access, feature, function, usability, performance, load, integration, interoperability, and regression test criteria

  • Ensure testing conclusions, recommendations and sign-off are supported by test results, and necessary exceptions or deviations from requirements are documented

  • Maintain test engineering knowledge through continued education, conferences, and training


  • Bachelor´s degree or equivalent combination of education and experience

  • 4+ years of total experience

  • 2+ years ServiceNow combined testing or development experience

  • Demonstrate experience with defect management and tracking tools

  • Demonstrate ability to identify errors and failures through error log and message file analysis

  • Demonstrate project management, communication, and documentation skills to organize successful completion of user acceptance testing

  • Demonstrate ability to work and communicate collaboratively with Developers to share complex testing error results, recommendations for fixes, and verify/validate acceptance criteria


  • ServiceNow Certified System Administrator or ServiceNow Certified Application Developer

  • Experience testing cloud applications and integrations with ServiceNow ATF platform

  • Experience working in an Agile project environment (SAFe of Scrum preferred) with an emphasis on frequently delivering functional software releases at a sustainable pace

  • Ability to work as an individual and in a team environment

  • Strong analytical and problem-solving skills

  • Strong organization and time management skills


  • Occasional additional hours in the evening or weekends as necessitated by workload, project timelines, or meetings with global vendors and peers.

  • Domestic and International travel up to 20%.

Work Location Assignment:Flexible

Other Job Details:

  • Last day to apply: October 05, 2022

Relocation assistance may be available based on business needs and/or eligibility.

Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment. As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

Information & Business Tech



Join world-class scientists and leaders who are dedicated to bringing therapies that will significantly improve patients' lives.

As one of the world's premier innovative biopharmaceutical companies, we're driven to discover the cure --driven to significantly improve the lives of everyone...everywhere. If you're similarly driven, you'll find there's no better place to begin --and continue --your career than at Pfizer.

Science is the foundation of our company.  This is why it's no surprise that the most driven scientists in the world choose to carry out their life's passion at Pfizer.  We arm them with the resources, technology, and facilities they need to solve some of the world’s most complex health challenges. This combination empowers our scientists with expertise in vaccines, small-molecule medicines, biotherapeutics amongst many others, to collaborate on breakthrough science, including the world's first mRNA-Based Covid19 vaccine.  Our colleagues advance science and technologies into the therapies that matter most.

Join us and you'll partner with colleagues of diverse backgrounds and abilities who contribute to all aspects of what we do. Great things happen when people come together with one shared goal. If you're driven to discover the cure- ensure it has the latest technology to make it a reality or help improve the lives of others- join those who are similarly driven at Pfizer. The future of medicine is happening here.

Visit and connect with us.



Find Us
(212) 733-2323
235 East 42nd Street
New York, NY 10017
United States
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