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Field Service Engineer, East Coast

Employer
DNA Script
Location
Working From Home
Start date
Sep 22, 2022

View more

Discipline
Engineering, Field Engineer
Required Education
Bachelors Degree
Position Type
Full time
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Job Details

DNA Script

DNA Script is a leading company in manufacturing de novo synthetic nucleic acids using enzymatic DNA synthesis (EDS) technology. The company aims at accelerating innovation in life science and technology through the decentralization of rapid, on demand and high-quality DNA synthesis. DNA Script's approach leverages nature's billions of years of evolution in synthesizing DNA to set a new standard for customizing nucleic acid synthesis thus accelerating discovery in genetics, genomics, and synthetic biology. Discovery disciplines with profound impacts upon humanity such as biopharma, translational genetics and even molecular information storage all start with synthetic DNA. The company has recently initiated the commercialization of its first EDS powered platform, the SYNTAX system. 

To date, DNA Script has raised over $315M of financing, with leading investors such as Coatue Management, Fidelity Management and Research, Catalio Capital Management, Casdin Capital, LSP, Bpifrance Large Ventures, Danaher, Illumina Ventures, Agilent, Merck Ventures, Sofinnova Partners, Kurma Partners, T Rowe Price, Baillie Gifford and Eurazeo. 

DNA Script also partners on technology and product development with leading organizations such as DARPA, IARPA, Moderna Therapeutics, GE Research, Illumina, the Broad Institute, Harvard University, Institut Pasteur and the French Department of Defense.

DNA Script has its research and manufacturing facilities headquartered in Paris, France, and is in the process of expanding its commercial and development teams in South San Francisco.

Opportunity and Challenges :

We are looking to assemble a team of best-in-class, innovative and passionately eager people.  We want to gather their talents and skills to achieve one goal: unlock the power of “DNA-write.” We offer the opportunity of joining a dynamic, international, and highly skilled team in a pioneering startup. Our DNA On Demand platform not only has the potential to change the way the world makes and uses synthetic DNA, but also to accelerate the rate of discovery by delivering upon the promise of same-day results.

This is an opportunity to join a rapidly growing company and to have a large impact on developing a technology that will have far-reaching impacts across biological sciences.

Responsibilities:

  • Installs and optimizes hardware/software/network products and configurations at customer sites.
  • Diagnoses and resolves product performance problems.
  • Performs maintenance and repairs.
  • Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
  • Completes timely, insightful and accurate service reporting in the service software
  • Manages the service and support of a customer install base within a region but at times will cover other territories
  • Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
  • Delivers fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
  • Trains other field engineers and customers in the company’s system products.
  • Provides user-oriented and service-related inputs to ongoing and new development projects.

 

Experience:

  • Bachelors within the science field -- e.g. biomedical engineering, analytical biochemistry, biotechnology or similar is highly preferred
  • 4+ years of experience in a similar position and/or experience as an end-user of analytical instrumentation

 

Ideal Candidate will have:

  • Experience or expertise with Laboratory Automation solutions (eg. pipetting robots, electronics and linear actuators) and systems involving reagents and consumables
  • Experience with troubleshooting and problem solving Customer service and solutions-oriented, with capability to precisely document issues, root cause analyses, troubleshooting experimentation and resolutions/repairs.
  • DNA Synthesis Experience, or Utilization of Synthetic Oligos in a biochemical application.
  • Extreme flexibility and time management skills
  • Excellent written and verbal communication skills
  • Ability to travel extensively including overnight travel as dictated by business needs

    

Miscellaneous

  • Remote Job based in Massachusetts, preferably near Boston. Requires 75% travel to corporate offices and client sites throughout Massachusetts and other parts of North America.
  • Start date: Immediate

 

Benefits

  • Health, Dental, Vision. Company pays 95% of premiums for employees and dependents. We have lots of plans available including HMOs, PPOs, HDHPs, etc.
  • Life insurance
  • 401(k) with 4% match
  • Short and long-term disability insurance
  • Other employee-funded plans including pre-tax commuter, HSA, and FSA
  • EAP
  • Mental health support with Sesh
  • Competitive parental leave policy

Company

DNA Script is a leading company in manufacturing de novo synthetic nucleic acids using a proprietary enzymatic technology. DNA Script's approach leverages nature's billions of years of evolution in synthesizing DNA to set a new standard for how nucleic acids are made and accelerate the adoption of synthetic biology across diverse disciplines such as biopharma, sustainable chemistry and data storage. DNA Script’s first product will be a DNA printer. On course to hit the shelves in 2021, this benchtop instrument will enable researchers to target and program specific areas of the genome.

To date, DNA Script has raised over $100M of financing, mostly through leading investors such Casdin, Agilent, Danaher, LSP, Bpifrance, Illumina Ventures, Merck Ventures, Sofinnova Partners, Kurma Partners, Idinvest.

DNA Script has its research facility headquartered in Paris, France, and is in the process of expanding its commercial and development teams in South San Francisco.

We’re science-driven thinkers, makers, dreamers and do-ers. Our goal is to develop technology to accelerate advances in life sciences and health.

DNA Script is now moving to a new stage of development, i.e. commercialization. That’s why we are looking for new talents in different fields: R&D, manufacturing and supply chain, sales and marketing, industrial and IT engineering, etc.

If you are passionate about life sciences and their projects, curious, motivated, proactive and want to invest in a company with an innovative project, do not hesitate to send us your application!

Join DNA Script means :

  • Participate and bring to life a project that makes sense and will have a real impact on future generations
  • Be part of a strong scientific and technical environment: a technology that pushes the limits of what is today possible in the world of DNA synthesis. Collaborations with MIT, Harvard etc.
  • A scalable position: you will benefit from training, work on transversal projects, etc.
  • Discover different cultures because at DNA Script we come from all over the world.
  • Friday breakfast, afterworks and teambuildings frequently
  • A management with values Excellence, transparency and kindness, where the well-being is not just a promise! 

 

French office: 67 avenue de Fontainebleau, 94 270 Le Kremlin-Bicêtre

US Headquarters: 650 Gateway Boulevard, South San Francisco, CA

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Find Us
Website
Phone
650-457-0844
Location
650 Gateway Boulevard,
South San Francisco
CA
94080
United States
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