Associate Director, Sales Operations

General Scope and Summary

Sage Therapeutics is searching for a creative, collaborative, resourceful, and proactive Associate Director, Sales Operations. In this position, you will be an integral contributor responsible for establishing and overseeing streamlined sales processes  to ensure optimal operations of the Commercial Sales-related teams.

Roles and Responsibilities

• Drive the strategy and execution of the US Sales Operations function.

• Direct the development and management of the customer CRM (Veeva) and the MDM processes.

• Lead the implementation and maintenance of the field alignment.

• Ensure all field team members are fully credentialed to conduct business within their territories.

• Manage fleet/vehicle reimbursement program.

• Establish field communication and field reporting processes (including management of the field reporting platform in coordination with IT).

• Plan and execute key field events (regional field meetings, trainings, etc.) in coordination with Commercial Learning & Development and Operations colleagues.

• Select, develop, and manage relationships with key third party vendors.

• Provide a high level of strategic analysis and planning to manage demands and expectations from multiple internal and external stakeholders.

• Work closely with Sales leadership to identify customer engagement training needs.

• Ensure field compliance with government regulations and company processes.

• Ensure budgets and schedules meet corporate requirements.

Experience, Education and Specialized Knowledge and Skills

Basic Qualifications

• BA/BS degree required.

• 6+ years of relevant pharmaceutical/biotech industry experience with 2+ years specifically driving and executing Sales Operations-related functions.

Preferred Qualifications

• Up to 10% national travel required.

• Master's/advanced degree in business administration, operations, sales, or a related field a plus.

• 8+ years of relevant pharmaceutical/biotech industry experience with 2+ years specifically driving and executing Sales Operations-related functions.

• Prior experience managing complex operations projects in a face-paced, high-growth environment.

• Exceptional relationship building and interpersonal skills.

• Exceptional organization and project management skills with strong attention to detail.

• Ability to analyze complex issues to develop realistic plans, programs, and recommendations.

• Ability to communicate issues in a simple way and to orchestrate plans to resolve issues.

• Experience working with all levels of management and consulting with key business stakeholders. An ability to influence for greater outcomes.

• Strong team player that has a customer service approach and is solution-oriented.

• Proven track record of successfully working with commercial and IT business partners to successfully design, deploy, and manage a field focused CRM (e.g. Veeva).

• Demonstrated success in establishing/creating new operational processes and implementing across departments.

• Possess strong written and verbal communication skills.

• Embrace our Core Values: Put People First, Improve Lives, Cultivate Curiosity, Do Right, andForge New Pathways.

• Excitement about the vision and mission of Sage.

All Sage new hires will be required to provide documentation that they are fully vaccinated against COVID-19 or, if not, that they are legally entitled to an accommodation due to a medical condition or a sincerely held religious belief.  Requests for accommodation will be considered on a case-by-case basis, and Sage will consider, among other things, whether the proposed accommodation would create an undue hardship.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

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We value our relationships with professional recruitment firms. To protect the interests of all parties, and given the large volume of inquiries received from third-party placement agencies, we are not able to respond to all agency inquiries. We do not accept unsolicited resumes from any source other than directly from candidates for current or future positions. Submission of unsolicited resumes in advance of a signed agreement between our company and a placement agency does not create an implied obligation and, if an unsolicited candidate represented by a placement agency is hired, we are not obligated to pay a fee. Only approved recruitment firms will be allowed to provide services to Sage Therapeutics, Inc.