Manager, Dermatology Patient Services Programs

The Marketing Manager, Dermatology Patient Services Programs plays a supporting role in the development of our patient support strategies. This position is a direct interface for the other Patient Services teams with their brand partners ensuring programs meet patient and provider needs. This person will be responsible for supporting program enhancements, partnering with Sales and Marketing, Legal/Compliance, and additional stakeholders to create exceptional patient treatment plan experiences.

Major Responsibilities:

• Understands the overall PSP vision and strategy, helps define, document, and communicate the vision
• Helps drive modeling and identify analytic needs with the Director, collecting key data points to validate program performance
• Understands and can navigate the multi-dimensional PSP components to help troubleshoot issues and maximize overall program performance
• Operates tactically on the finer details, executing on projects leading up to larger program initiatives
• Participate in PSP tactical planning to ensure strategies are being fulfilled
• Establish and maintain appropriate relationships with commercial business partners in sales, managed healthcare, trade and marketing teams
• Partner with those who manage day to day operations of the patient support programs
• Understands business and compliance guardrails and asks appropriate questions to drive business forward
• Seek to identify customer, access, and program industry trends to enhance current patient support programs
• Tracks brand needs, economics, strategies, timelines, and priorities while staying abreast of Dermatology and patient trends

Qualifications:

• Requires minimum of a bachelor’s degree in business or related field, Master’s Degree desired
• A minimum of 2-3 years in the pharmaceutical industry with experience in market access, patient support, sales, marketing, or related commercial function in the pharmaceutical or healthcare industry
• Experience working within a matrix organization
• Strong strategic business acumen and a data driven mindset
• Ability to work cross-functionally to gain alignment on customer needs, objectives, and priorities, to optimize business and customer outcomes
• Work with complex information and present/synthesize it understandably
• Holistic vision with ability to understand the macro strategy and to dive deep into tactical execution ensuring the main business objectives are achieved
• Ability to communicate across multiple functions (sales, managed healthcare, trade, marketing)
• Demonstrated ability to manage multiple projects in fast-paced, deadline driven, entrepreneurial environment
• Ability to understand brand needs and trends to inform proactive business planning and prioritization