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2023 Co-Op and/or Intern, Conversational AI Bot Designer

Moderna, Inc.
Cambridge, MA
Start date
Sep 18, 2022
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Job Details

The Role:

The Digital Experience team is currently building AI technology adjacent to our call center technology. Part of the process requires converting intricate medical content into engaging conversational experiences. Due to the high visibility of Modernas product offerings and medical content, it requires intensive legal reviews and medical citations. We need an individual with strong writing skills, focused attention to detail and the ability to see projects from start to finish through the legal review process and beyond. This role provides a unique opportunity for individuals interested in learning about conversation design to begin building foundational skills needed like content management, matrix ownership and building stakeholder relationships.

Our co-op program dates are from January 9th, 2023 June 16th, 2023. Candidates must be available for the entire duration of the program. The summer internship is 10-12 week program. Applicants must be available for the entire duration of the internship. Start date will be June 5, 2023.

This position is limited to individuals who are legally authorized to work in the United States and do not require company sponsorship for work eligibility.

Heres What Youll Do:

  • Maintaining database of medical content to be used in AI interfaces

  • Preparing content and updating documents for and from legal review

  • Attending design reviews and owning any content updates required from them

  • Acquiring stakeholder approvals including product owners, legal and design team

  • Engaging in QA testing to ensure that the final state of content is intact for users

  • Change management as content becomes outdated and new products are released

Heres What Youll Bring to the Table:

  • Data science, Linguistics, English writing or Project Management background

  • Other areas of expertise or job titles may have been: editorial designer, content strategist, content librarian, CMS administrator or technical writer, copywriter

  • Database management and strong grammar/writing skills; a legal or medical background is a plus

  • Youre highly focused with an ability to engage with multiple stakeholders and personalities. Youre able to adjust well to change, youre highly organized and changing objectives doesnt throw you off your duties. No task is too small for you.

Moderna is pleased to provide you with an innovative suite of benefits, including:

  • Free premium access to meditation and mindfulness classes
  • Free parking or subsidized commuter passes
  • Generous paid time off, including:
    Vacation, sick time and holidays
    Volunteer time to participate within your community
    Discretionary winter shut down
  • Location-specific perks and extras!

Candidates should be aware that Moderna currently maintains a policy requiring all US-based employees to be fully vaccinated against COVID-19 and receive a booster shot once eligible. Newly hired employees must be vaccinated and boosted prior to their employment start date. Moderna is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated or receive a booster where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

About Moderna

In over 10 years since its inception, Moderna has transformed from a research-stage company advancing programs in the field of messenger RNA (mRNA), to an enterprise with a diverse clinical portfolio of vaccines and therapeutics across seven modalities, a broad intellectual property portfolio in areas including mRNA and lipid nanoparticle formulation, and an integrated manufacturing plant that allows for rapid clinical and commercial production at scale. Moderna maintains alliances with a broad range of domestic and overseas government and commercial collaborators, which has allowed for the pursuit of both groundbreaking science and rapid scaling of manufacturing. Most recently, Moderna's capabilities have come together to allow the authorized use and approval of one of the earliest and most effective vaccines against the COVID-19 pandemic.

Moderna's mRNA platform builds on continuous advances in basic and applied mRNA science, delivery technology and manufacturing, and has allowed the development of therapeutics and vaccines for infectious diseases, immuno-oncology, rare diseases, cardiovascular diseases and autoimmune diseases. Moderna has been named a top biopharmaceutical employer by Science for the past seven years. To learn more, visit

Moderna is a smoke-free, alcohol-free and drug-free work environment.

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a persons race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. Moderna will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.




Moderna is advancing messenger RNA (mRNA) science to create a new class of transformative medicines for patients. Moderna’s platform builds on continuous advances in basic and applied mRNA science, delivery technology and manufacturing, providing the Company the capability to pursue in parallel a robust pipeline of new development candidates. Moderna is developing therapeutics and vaccines for infectious diseases, immuno-oncology, rare diseases and cardiovascular diseases, independently and with strategic collaborators.

mRNA is now a turning point in the history of science, medicine, technology, even humankind itself. With this breakthrough discovery, many of the world’s biggest and most challenging medical problems are no longer a question of “how?” but merely a question of “when?”

Come with us as we pursue the uncharted reaches of possibility and make your mark on the future of medicine.


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200 Technology Square
Cambridge, MA
United States
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