We are currently searching for a Patient Care Coordinator to provide to support the clinical protocols by providing patient care coordinator services through the CTU to the Interoceptive Disorders Unit (PI: Brian Walitt, MD, MPH), and other groups as assigned. This opportunity is full-time, and it is on site in Bethesda, MD.
Duties & Responsibilities
- Coordinate the recruitment, scheduling, travel, and admission of research study participants with clinical staff
- Triage questions to appropriate personnel in the team as necessary
- Respond to patient emails and phone calls; prioritize patient related issues into urgent, emergent, and routine; triage the issues to the appropriate personnel in the team as necessary
- Communicate all patient protocols to patients, within the context of eligibility criteria for specific protocol; obtain appropriate consent forms
- Coordinate patient schedules with testers, nurses, physicians, and clinical research coordinators
- Work with staff to coordinate new research patient screening appointments, procedures and imaging studies between protocol investigators and the outpatient clinic scheduling personnel
- Coordinate scheduling, travel and lodging of subjects participating in studies
- Distribute patient recruitment and communication materials
- Serve as a translator for Spanish speaking subjects who are not fluent in English.
- Maintain ongoing relationships with patients, families, caregivers, medical care providers and various individuals on a continuous long-term basis
- Serve as point of contact for questions, advice and communications on the process and status of protocols; initiate and respond to correspondence and telephone contacts pertaining to admission of patients
- Explain the purpose of the study to potential participants; assess eligibility to participate; enroll eligible study participants and explain the research procedures; respond to routine questions on study procedures and seek additional information when needed
- Confer with study participants; explain the purpose of the study and obtain informed consent
- Respond to communications with research subjects, direct questions to appropriate team member
- Collect, verify, record, and maintain data on clinical activity and/or research
- Collect outside medical documentation, electronically scans and uploads records into the electronic medical record
- Collate and enter data collected on participants
- Review medical records to collect relevant clinical data
- Ensure accurate and complete collection and submission of study data.
- Maintain patient files, medical records, and patient family contacts, file medical record notes into patient charts daily
- Maintain clinical data in protocol databases
- Create reports/spreadsheets for tracking and scheduling of protocol patients
- Review patient and clinical charts; enter patient data into files and automated databases.
- Ensure that research data are entered into database
- Ensure consistency in records, data, and datasets in accordance with regulatory requirements
- Work with staff on QA/QC of the clinical and research records for patients on study prior to audits
- Obtain medical information, imaging disks and pictures from applicants on an ongoing basis; file them with the records
- Provide lists of potential research volunteers to principal investigators based on database searches against protocol criteria
- Refer prospective volunteers per study guidelines to the appropriate Institute contact person
- Review incoming patient referrals and contact referring physician’s office if referral is incomplete
- Obtain outside medical records, radiology studies, biopsy slides and submit to the respective departments at the NIH
- Communicate with appropriate staff about intake and materials and submission of materials for review
- Work with staff on preparation of credentialing packets for clinical staff
- Work with staff to achieve optimum schedule and staff utilization; work with staff in problem solving for overlapping appointments
- Review future scheduled cases to resolve potential conflicts or problems; monitor additional reports to ensure data validity
- Troubleshoot scheduling issues to ensure maximum productivity of staff resources.
- Monitor and identify areas of improvement in the clinic environment, clinical trial conductance in the outpatient setting, for patients, families, and staff
- Participate in quality improvement initiatives and maintenance of SOPs
- Collaborate with staff to submit protocols to the IRB; monitor protocol compliance
- Develop training materials, job aids and instructions for use by patient coordinators
- Mentor and coach patient coordinators
- Advise executives and researchers in the processes of participant recruitment and prepares informational summaries and briefs
- Associate’s Degree in Health and Medical Administrative Services, Biology, Business & Medical Administration, Medical Assisting Services, Medical Technologies Technicians, Health Medical Professions, Nursing, or Social Work
- At least one (1) year of related experience
- Nursing Assistant Certification (CNA)
- Patient/Family education
- On-site visits
- Travel arrangements
- Bilingual (Fluent in English and Spanish)
- Possess proficiency with clinical databases and report tools
- Social media
- Electronic Medical records
Dovel Technologies and its Family of Companies (Medical Science & Computing and Ace Info Solutions) was acquired in October 2021.
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