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Executive Director, Head of US Digital Strategy and Operations

Gilead Sciences, Inc.
Morris Plains, NJ
Start date
Sep 16, 2022

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Job Details

Executive Director, Head of US Digital Strategy and Operations
United States - California - Foster City

Gilead Sciences, Inc. is a research-based bio-pharmaceutical company that discovers, develops and commercializes innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients living with life-threatening diseases around the world. Gilead’s therapeutic areas of focus include HIV/AIDS, liver diseases, cancer and inflammation, and serious respiratory and cardiovascular conditions.

Making an impact on a global scale
Inclusion is one of the company’s five core values. That’s because we know that we are stronger and more innovative at Gilead when we are informed by a diverse set of backgrounds, experiences and points of view. Gilead Sciences is a biopharmaceutical company that discovers, develops and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide.

When you join Gilead, you join our mission to change the world by enabling people to live healthier and more fulfilling lives. Come join a mission-driven bio-pharmaceutical organization that values inclusion and diversity, has a strong portfolio of products, and is constantly #CreatingPossible

For Current Gilead Employees and Contractors:

Please log onto your Internal Career Site to apply for this job.

Job Description

Executive Director, Head of US Digital Strategy and Operations

Our Head of US Digital Strategy and Operations is a pivotal role, reporting into our Vice President of US Integrated Insights & Digital. You'll serve as the architect of our US Commercial digital strategy, and be accountable for creating our digital portfolio and roadmap. You will have responsibility for US Commercial omnichannel strategy, development, scale and delivery of digital initiatives. While this digital portfolio includes all US commercialized brands, you'll also partner with our Worldwide Commercial Digital Innovation Leader on capability design and delivery.

In this uniquely rewarding role, you'll seamlessly transition from engaging senior executives in discussions about our commercial digital strategy, to driving the technical "art of the possible" with our front-line development team; from problem-solving product strategy with marketing leadership to working with end-users to validate new feature concepts through prototypes and testing. You'll evaluate options from multiple viewpoints, and should know how to speak the language of various parts of our business, to influence and guide data-driven decision making. Finally, organizational responsibility for US Commercial digital functions will be key, including direct people management; specifically, leading, developing and coaching other leaders.

Key Responsibilities
  • Build out, lead, and establish the clear vision and remit for our US digital team of approximately five professionals with deep and diverse skillsets.
  • Develop digital omnichannel marketing experience strategies, programs, and solutions based on business priorities, customer insights, and industry trends.
  • Establish detailed digital roadmaps and strategies for multiple channels; provide input and guide stakeholders portfolio of digital projects/programs by becoming a trusted partner
  • Evaluate current capabilities and vendors to advance and expand Gilead's digital competency
  • In partnership with the Worldwide Digital Lead, articulate the US digital strategy and present digital concepts to senior stakeholders, and provide compelling thought leadership on digitalization that can be leveraged by marketing, communications, and executive teams
  • Oversee the marketing technology stack from a business-needs perspective and co-own the infrastructure with IT counterpart, including platform and vendor selection, implementation, standards, and improvement efforts to enable digital customer-facing activities
  • Build partnerships across the business to drive digital innovation for US Commercial
  • Apply deep understanding of the pharmaceutical industry, payer, provider, and patient dynamics alongside knowledge of the digital technology and partnership landscape to develop and shape the business case for digital opportunities
  • Lead operational excellence across digital channels and evaluate existing processes and identify optimization opportunities, including the implimentation of digital best practices
  • Oversee development of critical digital capabilities to enable data-driven decisions throughout the marketing team. Review strategy and share best practices across teams to deliver on key metrics
  • Champion data citizenship and digital mindset in our organization. Advocate the upskilling of our people to digital-native status and broaden the digital community. Create a culture of continuous learning and develop next-generation leaders and workforce that blend business and digital skills
  • Oversee identification and implementation of innovative technology-solution needs, working with IT and therapeutic area marketing teams. Lead digital innovation efforts and identification of new digital experience capabilities, services, and solutions to address internal and external stakeholder needs
  • Drive the digital capability across Gilead US Commercial teams to set the baseline, measure progress, measure resultant business impact, and adjust as needed
  • Oversee team in creating innovative, customer-centric digital marketing that is impactful, efficient, measurable, and compliant
  • As a member of the Commercial Operations Leadership Team contribute to defining and realizing Gilead's vision, support and coach LT peers and represent US commercial in cross-functional settings

Operational KPIs:
  • Utilize strong analytical ability to evaluate end-to-end customer experiences across multiple channels and customer touch points. Develop KPIs to measure the health of the journey and ensure feedback mechanisms are in place for continuous improvement
  • Partner with internal and external teams to ensure the asset tagging, data aggregation and exposure of the data for analysis meets commercial needs
  • Define and track key operational-performance metrics for key commercial channels leading change through insightful, actionable recommendation to internal stakeholders
  • Maintain a "playbook" with best practices, learnings, and common frameworks and approaches that can be utilized across Gilead brands and geographies. Lead training, development of cross-brand strategies, and issue resolution as needed

  • Influence, collaborate, and interact effectively with multiple stakeholders at all levels across the Commercial Organization and company to align on operational objectives, and provide consistent leadership and guidance to cross-functional teams managed.
  • Develop team culture that emphasizes collaboration, innovation, impact, continuous improvement, employee development, and high performance
  • Lead a team of direct and/or indirect reports to deliver the portfolio of commercial digital programs in support of therapeutic areas, working across multiple internal teams, external partners and agencies
  • Manage relationships and conduct overall project management with cross-functional partners: Gilead IT, brand teams, external vendors, and other commercial stakeholders across Commercial Operations
  • Lead budget management, resource allocation, project prioritization, and scenario planning across the team

Basic Qualifications:

Bachelor's Degree and Sixteen Years' Experience


Masters' Degree and Fourteen Years' Experience


Ph.D. and Fourteen Years' Experience

Preferred Qualifications:
  • Proven leadership in the pharmaceutical and or/health tech industry
  • Demonstrated capabilities in digital solutions and the use of digital technologies to transform business models and provide new customer value-producing opportunities
  • Excellent communication, presentation, collaboration and influencing skills
  • Demonstrated ability to independently drive projects to completion
  • Intense curiosity, collaborative spirit, empathy, and pension for problem solving
  • Recognized by former peers, colleagues, managers and direct reports for attributes consistent with Gilead's values
  • Experience in working with and leading cross-functional teams
  • Excellent interpersonal skills with the ability to effectively navigate a matrixed organization, drive decisions, and lead without direct authority, when needed

For jobs in the United States:

As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact for assistance.

Following extensive monitoring, research, consideration of business implications and advice from internal and external experts, Gilead has made the decision to require all U.S., Canada, Australia, Singapore, and Hong Kong employees and contractors to receive the COVID-19 vaccines as a condition of employment. “Full vaccination” is defined as two weeks after both doses of a two-dose vaccine or two weeks since a single-dose vaccine has been administered. Anyone unable to be vaccinated, either because of a sincerely held religious belief or a medical condition or disability that prevents them from being vaccinated, can request a reasonable accommodation.​

For more information about equal employment opportunity protections, please view the 'EEO is the Law' poster.



Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

For Current Gilead Employees and Contractors:

Please log onto your Internal Career Site to apply for this job.



Gilead Sciences is a biopharmaceutical company that discovers, develops, and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide. Headquartered in Foster City, California, Gilead has operations in North America, Europe and Australia.

Find Us
333 Lakeside Drive
Foster City
United States
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