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IS Business Systems Analyst

West Greenwich, RI
Start date
Sep 13, 2022
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Job Details


Youve earned your degree. How will you use that achievement to reach your goals? Do more with the knowledge youve worked hard to acquire and the passion you already have. At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.

Senior Associate Business Systems Analyst

Operations Digital Technology Innovation (DTI)


What you will do

Lets do this. Lets change the world. In this vital role you will support commercial manufacturing at Amgen Rhode Island with a focus on Quality, Lab & Benchtop capabilities. The main responsibility of the role to evaluate applications, design, coordinate architecture and support solution deployment working with partners in Quality, Manufacturing, and Engineering, and the broader Digital Technology and Innovation teams while adhering to Amgen standards, policies and procedures.

Job Responsibilities

  • Utilize quality lab systems knowledge to architect solutions in systems like Empower, LMES, CIMS and serve as technology product owner and system owner for these solutions

  • System Ownership of Benchtop laboratory systems such as Solo VPE, Charles River Endoscan, Cedex Cell Counters across multiple plants.

  • Work with Quality Analytical teams and Commissioning and Validation teams to develop strategy, plan, and execute for site readiness and continuous improvement

  • Provide technical leadership and improve solution approach for analytic data processing and utilization based on industry standards and global standard methodologies

  • Support selection of new technologies as needed, and development of Technology Roadmap for the domain capabilities


What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The outstanding professional we seek is a candidate with these qualifications.

Basic Qualifications

Master's Degree


Bachelor's Degree plus 2 years of Information Systems experience


Associate's degree plus 6 years of Information Systems experience


High school diploma/GED plus 8 years of Information Systems experience

Preferred Qualifications

  • The Business Systems Analyst should have experience of working with computer systems from inception to deployment to maintenance. A general to good understanding of Quality, Lab, and Benchtop systems.

  • Familiarity one or more of these systems - CIMS, CDS, LMES, UPLC, HPLC is a plus

  • Ability to analyze problems, process complex data, establish facts, and draw valid conclusions

  • Proven excellence in verbal and written communication at all interpersonal levels

  • Solid project management, customer service, and conflict resolution skills

  • Ability to work independently and efficiently, leading timelines and expectations, and producing high-quality work (documentation, presentations, proof-of-concepts, etc.)

  • Experience working in a validated (GxP) environment, building validation deliverables and managing QA approvals

  • Triage help desk service requests, change requests, and incident reports

  • Coordinate Information Systems asset inventory management, procurement and decommissioning

  • Ensure safety and compliance in data centers and workspaces

  • Strong customer focus with ability to work closely with customers to manage the resolution of Information System tickets in line with customer expectations


Some of the vast rewards of working here

As we work to develop treatments that take care of others, we also work to care for our teammates professional and personal growth and well-being.

  • Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey

  • A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act

  • Generous Total Rewards Plancomprising health, finance and wealth, work/life balance, and career benefitswith compensation and benefits rated above 4 stars (out of 5) on Glassdoor

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Amgen requires all staff in the United States, Puerto Rico and Canada to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.


We are all different, yet we have this in common: our mission to serve patients. This sense of shared purpose is key to our becoming one of the world’s leading biotechnology companies. It guides us as we continue to launch new medicines and reach millions of patients worldwide.

We live the mission.

We win together.

We thrive on continual challenge.

Our team of 22,000+ scientists and professionals worldwide bring distinct perspectives and experiences to all we do. We leverage our global talent to achieve together—to research, manufacture and deliver ever-better products and greater depth to our mission.

At Amgen, there is a strong correlation between our high level of diversity and performance. Because addressing issues with a wider range of perspectives and approaches leads to more creative problem-solving. Together, we’re transforming the promise of science and biotechnology into therapies that have the power to restore health.

Connect with us to explore how you can Win, Live, and Thrive at Amgen.


Find Us
Corporate Headquarters
One Amgen Center Drive
Thousand Oaks
United States
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