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Knowledge Management Analyst

Tampa, FL
Start date
Sep 13, 2022

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Job Details


Youve earned your degree. How will you use that achievement to reach your goals? Do more with the knowledge youve worked hard to acquire and the passion you already have. At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.


Knowledge Management Analyst



What you will do

Lets do this. Lets change the world. In this vital role you will be handling industry leading transformation of our overall patient support offerings. This is a unique opportunity to work on a dynamic launch brand, gain portfolio product experience, and help build a new best-in-class patient support program from the ground up.


Under the general direction of the HUB Manager, the Knowledge Management Analyst is responsible for aligning the flow of knowledge into, within and out of the HUB. This position will work closely with Legal and Compliance partners within the organization to ensure that critical knowledge in the form of SOPs, talking points and training materials are well detailed and routinely reviewed for accuracy.

  • Build job aids and talking points to compliment SOPs and allow for consistent knowledge transfer
  • Facilitate cross functional meetings to seek and input of all levels of the organization with respect to continuous improvement
  • Partner with trainers, quality, and business analyst to identify gaps in knowledge use, collection or documentation
  • Work with IT to develop tools and a system to maintain knowledge
  • Ensure that the documented and stored knowledge is easy to access and apply by the HUB employees
  • Assist trainers and leadership with defining the behaviors needed to build a culture of knowledge sharing and feedback
  • Ability to identify updates to payer policies and document those updates in companys national provider tool (NPT)
  • Ability to prioritize work and coordinate escalated/complex cases with ease while providing excellent customer service and documentation
  • Clear understanding of business processes and strategy
  • Good understanding of Customer needs

  • Active listener with proven facilitation skills



What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The knowledge management professional we seek is analytical with these qualifications.


Basic Qualifications:

Master's degree


Bachelor's degree and 2 years of knowledge management or related experience


Associates degree and 6 years of knowledge management or related experience


High school diploma / GED and 8 years of knowledge management or related experience


Preferred Qualifications:

  • 3+ years of Work with a Patient and Provider HUB
  • Strong facilitation, communication, and interpersonal skills
  • Proficiency with MS Office products
  • Proven presentation preparation and delivery capability
  • Ability to document knowledge in an easy-to-understand format with strong attention to detail
  • Prior proven experience is preferred
  • Ability to be flexible and work on multiple tasks simultaneously



Some of the vast rewards of working here

As we work to develop treatments that take care of others, we also work to care for our teammates professional and personal growth and well-being.

  • Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey
  • A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
  • Generous Total Rewards Plancomprising health, finance and wealth, work/life balance, and career benefitswith compensation and benefits rated above 4 stars (out of 5) on Glassdoor

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.
Join Us


If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.


Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.


As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.


Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


Amgen requires all staff in the United States, Puerto Rico and Canada to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.



We are all different, yet we have this in common: our mission to serve patients. This sense of shared purpose is key to our becoming one of the world’s leading biotechnology companies. It guides us as we continue to launch new medicines and reach millions of patients worldwide.

We live the mission.

We win together.

We thrive on continual challenge.

Our team of 22,000+ scientists and professionals worldwide bring distinct perspectives and experiences to all we do. We leverage our global talent to achieve together—to research, manufacture and deliver ever-better products and greater depth to our mission.

At Amgen, there is a strong correlation between our high level of diversity and performance. Because addressing issues with a wider range of perspectives and approaches leads to more creative problem-solving. Together, we’re transforming the promise of science and biotechnology into therapies that have the power to restore health.

Connect with us to explore how you can Win, Live, and Thrive at Amgen.


Find Us
Corporate Headquarters
One Amgen Center Drive
Thousand Oaks
United States
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