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Community Engagement Manager

United States Pharmacopeia
Rockville, MD
Start date
Sep 9, 2022

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Administration, Science/R&D, Pharmacology, General
Required Education
Bachelors Degree
Position Type
Full time
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Job Details


Summary of the Position

The Community Engagement Manager for Pharmaceutical Continuous Manufacturing (PCM) is a key non-supervisory technical position within USPs Global Health and Manufacturing Services (GHMS) Division supporting USPs PCM strategy. Through a variety of programs, USP convenes and engages with a broad range of scientists, experts, and regulators to build a community of practice in PCM focused on advancing access to knowledge, facilitate collaborations, and reducing barriers to adoption. The PCM Community Engagement Manager is responsible for overseeing all aspects of growing, managing, and maturing USPs PCM Community of Practice. This will be accomplished through both online and in-person community building activities with a strong initial focus on growing collaboration on the USP Continuous Manufacturing Knowledge Center (CMKC). The CMKC is an online knowledge hub and engagement platform that organizes, contextualizes, and disseminates the most relevant scientific information on PCM and enables the community to discuss, collaborate, and engage in creating new content and solving collective problems facing the industry.

The PCM Community Engagement Manager administers, monitors, and manages the CMKC and other community development programs to build an engaged PCM Community of Practice where knowledge is conveyed, members actively contribute, problems are collectively solved, and new knowledge and insights are co-created. This will be accomplished through close collaboration with experts inside USP and a network of partner organizations.

Roles and Responsibilities

Manage the day-to-day operation of the USP Continuous Manufacturing Knowledge Center, including oversight of community recruitment, registration, discussion board monitoring, and problem solving to ensure the community can easily collaborate.

Develop awareness and recruitment initiatives across a variety of channels, including websites, social media, and special events.

Work with stakeholders to define target groups for outreach, new knowledge domains for inclusion, and improve the community user experience.

Develop and execute programs designed to advanced community engagement along the spectrum from consumption through contribution and collaboration into co-creating of knowledge benefiting the entire PCM Community of Practice.

Conduct a tracking survey of the PCM Community of Practice to identify areas of improvement and monitor program effectiveness.

Maintain relationships with vendors, partners, and key stakeholders, including the CMKC technology vendor, CMKC editorial board, National Institute for Pharmaceutical Technology & Education (NIPTE), and the US FDA.

Liaises with key external collaborators to establish USP thought leadership in CM and ensure that USPs thought leadership initiatives are embedded within the PCM Community of Practice programming.

Collaborates with the USP Science team and external consultants to develop USPs expertise in CM and supporting solutions to deliver to USP customers.

Develops and executes additional programming tools for building and expending the PCM Community of Practice such as newsletters, journal articles, web posting, conference posters, and original co-authored content.

Provides thought leadership internally and externally to support building professional credibility.

Attends scientific seminars and conferences, publishes research, and makes presentations.

Other duties as assigned.

Basic Qualifications

Bachelors degree five (5) years experience; or Master's degree with two (2) years experience required. Alternative combinations of education and experience may substitute.

Demonstrated thought leadership and technical expertise in advanced manufacturing technologies in the pharmaceutical industry.

Excellent communications skills required, including technical writing, electronic media communications, public speaking, and professional presentations.

Interpersonal skills such as professional effectiveness, cultural awareness, and emotional regulation that are key to effective and inclusive teamwork.

Program management skills required for day-to-day administration of the community of practice including time management and program planning.

Willingness to travel up to 15% of the time both domestically and internationally, adhering to COVID-19 protocols.

Preferred Qualifications

Experience with building or managing a scientific research community.

Experience managing a research consortia team or subteam.

Technical knowledge or experience in at least one of the following areas: flow chemistry, control strategy development for continuous manufacturing of pharmaceuticals, process analytical technology PAT), or application of continuous processes to pharmaceutical finished dosage forms.

Understanding of current challenges facing the pharmaceutical industry.

Supervisory Responsibilities



USP provides you with the benefits you need to protect yourself and your family today and tomorrow. From company-paid time off, comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial wellbeing are protected.

About USP

The U.S. Pharmacopeial Convention (USP) USP is an independent scientific organization that collaborates with the world's top experts in health and science to develop quality standards for medicines, dietary supplements, and food ingredients. USP brings together more than 1,100 talented professionals across five global locations to deliver its mission to strengthen the supply of safe quality medicines and supplements worldwide. USP is proud to be an equal employment opportunity employer (EEOE) and affirmative action employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, veteran status, sexual orientation, gender identity or any other protected class. We are committed to working with and providing reasonable accommodation to individuals with disabilities. USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.

The following COVID-19 provisions will apply to selected candidate(s) hired:

As a condition of employment with United States Pharmacopeial Conventions (USP) duty to provide and maintain a workplace that is free of known hazards, all employees and contingent staff hired after July 1st, 2021 are required to be fully vaccinated unless a reasonable accommodation is approved. Your recruiter will advise accordingly.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Job Category Technical Programs

Job Type Full-Time


USP is an independent, scientific nonprofit organization focused on building trust in the supply of safe, quality medicines. We are working to strengthen the global supply chain so that the medicines people rely on for health are available when needed and work as expected. We do this through establishing public scientific standards and programs that help ensure billons of people around the world have access to safe and quality products.

USP aspires to be a diverse, inclusive, innovative, and engaging organization that empowers and engages staff and volunteers to contribute to its mission to improve global health. We are committed to creating a culture where every employee feels fully empowered and valued irrespective of, but not limited to, personality, race, ethnicity, physical and mental abilities, education, religion, gender identity and expression, life experience, sexual orientation, country of origin, regional differences, work experience, family status, and where they can contribute their full potential to accomplish our mission.

At USP, you’ll join a talented and diverse team of 1,200 scientific, technical and public health professions, working in state-of-the-art facilities and collaborating with the world’s leading experts from industry, academia, healthcare, and government to address public health challenges and advance cutting-edge innovation.

Whether you’re helping to establish new USP standards, creating key resources to address emerging health issues, or providing critical technical assistance in the developing countries, you’ll be inspired by the positive impact your work has on building public trust and a healthier tomorrow.

Find Us
12601 Twinbrook Parkway
United States
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