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Senior Manager, Sales Operations

CSL Behring
King of Prussia, Pennsylvania
Start date
Aug 28, 2022

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Job Details

Job Description


  • Responsible for leading the Sales Operations team to ensure that North America Sales goals are consistently met by effectively and efficiently managing the areas of sales analytics, reporting, targeting, call planning, territory alignments, and sales force sizing. 

  • Responsible for making sure the sales department’s analytics and reporting requirements are achieved by developing and supporting KPI analysis and reporting within the Insights 360 platform. Responsible for training field personnel on the reporting platform, ensuring timely and accurate data is available to measure field performance and activity, and providing ad-hoc actionable insights to sales leadership.

  • Responsible for managing the targeting and call planning process including partnering with sales and marketing leadership, business analytics, the Manager, Field CRM operations to provide strategic and tactical support of the entire process.

  • Responsible for managing territory alignments and supporting sales force sizing projects to support optimal sales force deployments for inline and future launch products.  Conduct routine analyses to determine territory workload balance and opportunity. 

  • Responsible for keeping the sales incentive compensation team aware of any potential impact to the sales incentive process due to call planning, targeting and field alignment changes.   Responsible to understand how the incentive compensation plans effect targeting, call planning, field alignment, and analytics.

  • This position requires exceptional analytical skills including extensive experience with data manipulation and analytical software including MS Excel and MS Access. In addition to analytical capacity, the role must be able to distil complex analysis into simple and actionable output that helps guide the business.


  • Manage the process of sales reporting and analysis relating to CSL Behring North American, national, regional, territory and customer account level performance.  This role has the responsibility for generation of business critical insights into direct and indirect customer sales transactions across North America.  Success in this role requires a detailed understanding of the North American marketplace for specialty therapeutics and the role of industry stakeholders (including GPOs, distributors, specialty pharmacies, and physicians).

  • Proactively identify actionable business opportunities and risks through insightful quantitative and qualitative analysis of CSL customer data. Works with Sales Management to ensure that accurate reports are developed and executed to support the business. Such analytics will include sales trend analysis, competitor product prescribing trends, reach and frequency analysis, brand KPIs, and patient analytics that help provide territory management analysis.

  • Manages the strategic and tactical aspects of the targeting and call planning process. Develop, maintain, and ensure compliance with SOPs related to HCP and HCO targeting.

  • Manages the strategic and tactical aspect of field force alignments, both major and minor. Conduct territory workload analyses to determine optimal sales territory alignments.

  • Manage vendors involved with the development of targets, call planning, field force alignment, reporting and analytics.

  • Responsible for keeping the sales incentive compensation team aware of any potential impact to the sales incentive process due to call target and field alignment changes.   Responsible to understand how the incentive compensation plans effect call targeting, field alignment, and analytics.

  • In conjunction with the Manager, Field CRM Operations, continued development of CRM systems (C360 Engage/Veeva) and analytics functionality in line with best practice approaches. Partner with internal and external business partners to assess needs, architect streamlined solutions, execute and manage.

  • Builds strong relationships with other functional groups such as IT, Finance, and Marketing to ensure successful implementation of Sales Operations outputs.

  • Retain, attract, and develop sales operations team members.



  • Bachelor’s degree, MBA preferred


  • A minimum 7+ years of relevant commercial Operations experience, 10 + yrs professional experience preferred

  • Track record of transformational project leadership and/or participation.

  • Extensive data management and technical skills.

  • Demonstrated team building skills.

  • Knowledge of relevant legal, compliance and regulatory requirements.

  • Vendor management.

  • Experience with sales force alignment software.

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.


About Us

Our Benefits

We encourage you to make your well-being a priority. It’s important and so are you. Learn more about how we care at CSL.

About CSL Behring

CSL Behring is a global leader in developing and delivering high-quality medicines that treat people with rare and serious diseases. Our treatments offer promise for people in more than 100 countries living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. Learn more about CSL Behring.

We want CSL to reflect the world around us

As a global organisation with employees in 35+ countries, CSL embraces diversity, equity and inclusion. Learn more about Diversity, Equity & Inclusion at CSL.

Do work that matters at CSL Behring!


As the third largest global biotechnology company with employees in more than 35 countries, CSL Behring is focused on serving patients with serious and rare diseases, including coagulation disorders, primary immune deficiencies, hereditary angioedema, respiratory disease and neurological disorders. We collaborate with patient and biomedical communities to improve access to therapies, advance scientific knowledge and support future medical research. 

CSL Behring's dynamic environment fosters innovation and attracts the best and brightest who share a commitment to helping save lives. People here are free to live their Promising FUTURES where they can fulfill their individual career aspirations and realize their potential. 

CSL Behring is committed to diversity and inclusion, both of which underpin our Values of patient focus, innovation, collaboration, integrity and superior performance. We believe that by harnessing and honoring the unique capabilities, experiences and perspectives of our people, we are better able to serve our patients.

CSL Behring operates one of the world's largest plasma collection networks, CSL Plasma. The parent company, CSL Limited, headquartered in Melbourne, Australia, employs more than 27,000 people, and provides its life-saving medicines in more than 70 countries. 
For more information visit Help us deliver on our promise to save lives and protect the health of people around the world. Promising FUTURES start at CSL Behring!

Stock Symbol: CSL

Stock Exchange: Australian Securities Exchange

Find Us
1020 First Avenue
King of Prussia
United States
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