Associate Director, ServiceNow Platform

Associate Director, ServiceNow Platform
United States - North Carolina - Raleigh

Gilead Sciences, Inc. is a research-based bio-pharmaceutical company that discovers, develops and commercializes innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients living with life-threatening diseases around the world. Gilead’s therapeutic areas of focus include HIV/AIDS, liver diseases, cancer and inflammation, and serious respiratory and cardiovascular conditions.

Making an impact on a global scale
Inclusion is one of the company’s five core values. That’s because we know that we are stronger and more innovative at Gilead when we are informed by a diverse set of backgrounds, experiences and points of view. Gilead Sciences is a biopharmaceutical company that discovers, develops and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide.

When you join Gilead, you join our mission to change the world by enabling people to live healthier and more fulfilling lives. Come join a mission-driven bio-pharmaceutical organization that values inclusion and diversity, has a strong portfolio of products, and is constantly #CreatingPossible

Gilead Sciences is continuing to hire for all open roles. Our interview process may be conducted virtually and some roles will be asked to temporarily work from home. Over the coming weeks and months, we will be implementing a phased approach to bringing employees back to site to ensure the health and safety of our teams.

For Current Gilead Employees and Contractors:
Please log onto your Internal Career Site to apply for this job.

Job Description
Gilead Sciences is a biopharmaceutical company that discovers, develops and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide. Headquartered in Foster City, California, Gilead has operations in North, South and Central America, Europe, Africa, Asia and Australia. Gilead makes it a priority to increase access to its medicines for people who can benefit from them, regardless of where they live or their economic status.

The Employee Experience (EE) - provides the full range of services to Gilead's business users globally. This team aims to provide services that are reliable, accessible, feature-rich, and easy to use for all users. From the business standpoint, we aim to build a highly effective team that provides services that are cost-effective, proactively managed, and financially responsible and transparent to our stakeholders.

The EE Associate Director is a significant role that identifies and provides technical direction to deliver services that add value to our business partners. This role partners cross-functionally to establish platform roadmap, delivery, and sustainment oversight to ensure systemic feasibility that aligns to overall strategic direction year over year. In addition, this individual is the System Manager of the Platform.

Responsibilities of Employee Experience ServiceNow Platform Associate Director include:

• Transforms service offerings to increase efficiency and reduce manual efforts
  
• Establishes strong, advocate and partner to our business constituents
  
• Adds value to the customer journey and directly impacts company growth and strategic objectives
  
• Provides oversight and manage Service Partner to provide effective sustainment/support services
  
• Works closely with cross-functional groups to introduce innovative features to provide platform solutions to add value to business partners
  
• Be the point of contact to validate technical solutions and guide the teams to deliver commitments timely and within budget
  
• Monitors metrics / KPIs and suggests remedial actions for system stabilization
  
• Engages in various cross team deliverable to provide critical insights from technical architecture perspective
  
• Evaluates latest technical innovations and implements as applicable accordingly to strategic alignment and value
  
• Manages implementation roadmap and architecture blueprint
  
• Establishes and manages technical governance processes for support and development teams
  
• Provide technical evaluation of demands for new application integrations and changes to existing applications, translating demands into an architectural blueprint
  
• Reviews and guides the remediation of code, configurations that do not align to ServiceNow best practices
  
• Provides technical best practices, standards, and design support for complex requirements
  
• Defines solutions across the platform that align to out of the box capabilities
  
• Ability to analyze system events on the platform and propose system enhancement and stabilization ideas
  
• Stays current on product development/releases to provide guidance to resources
  
• Orchestrates resources and activities in the end-to-end execution and delivery of commitments
  
• Ensures compliance (e.g., security, regulatory compliance, etc.) are adhered to
  
• Ensures all deliverables and commitments are compliant with relevant standards, processes, and methodology
  
• Collaborates with capability/product owners to ensure the product backlog is well-groomed and ready for the next sprint.
  
• Helps capability/product owners in making the right decisions
  
• Tracks and provides capability/product and team metrics
  
• Acts as a buffer between the team and any distracting influences
  
• Enables collaboration between all different roles
  
• Onboards and guide Managed Service Provider resources to be an effective member of the team and be the point of escalation to resolve conflicts, issues and risks
  
• Be part of the transformation leadership team to drive value-add outcomes
  
• Addresses transformation challenges by helping team members navigate the organization effectively
  
• Provides continuous improvement input to simplify procedures and leverage technology tools (e.g., Machine Learning, Artificial Intelligence, etc.)
  
• Provides lifecycle management of the platform and 3rd party tools to provides services to global constituents
  
• Manages financials, forecasting and accounting
  

Basic Qualifications:

• Associate's Degree and Twelve Years Experience OR Bachelor's Degree and Ten Years Experience OR Master's Degree and Eight Years Experience OR PhD and Two Years Experience
  

Preferred Qualifications:

• Experience with organizational transformation and process re-engineering
  
• 7+ years of ServiceNow Platform Experience with an in-depth understanding of ServiceNow architecture
  
• Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
  
• Strong knowledge of ServiceNow glide layer and wrappers build on top of it
  
• Ability to document roadmaps with functional design elements to achieve desired offering, solution, application, or any other outcome
  
• Strong facilitation skills, to encourage clear articulation of the business issues and effective solution design by the relevant players
  
• People management of staff, managed service resources and consultants
  
• Proven records in managing and delivering cross-functional assignments
  
• Innovative thinker bearing a Growth Mindset
  
• In-depth knowledge and practical experiences of Software Lifecycle Methodology and Agile Methodology
  
• Direct hands-on experience working with Managed Service Provider
  
• Solid experience with stakeholder management and vendor management
  
• Ability to work with dispersed and global teams to achieve significant initiatives
  
• Ability to bring order, governance and structure to a project or program
  
• Strong leadership and management skills with ability to make critical decisions
  
• Excellent knowledge of budgeting and resource allocation procedures
  
• Specific experience in the Life Science/Pharma/Medical Devices/Healthcare Industries
  
• PMP certification or Agile certification or equivalent practical experiences
  
• Solid background in building roadmaps, create and execute on a strategic vision
  
• Hands-on experience with Information Technology project and/or program delivery
  
• Strong project and/or program management skills
  
• Outstanding communication, organizational, and relationship-building skills, and can collaborate at all levels
  

For jobs in the United States:
As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact careers@gilead.com for assistance.

Following extensive monitoring, research, consideration of business implications and advice from internal and external experts, Gilead has made the decision to require all U.S., Canada, Australia, Singapore, and Hong Kong employees and contractors to receive the COVID-19 vaccines as a condition of employment. “Full vaccination” is defined as two weeks after both doses of a two-dose vaccine or two weeks since a single-dose vaccine has been administered. Anyone unable to be vaccinated, either because of a sincerely held religious belief or a medical condition or disability that prevents them from being vaccinated, can request a reasonable accommodation.​

For more information about equal employment opportunity protections, please view the 'EEO is the Law' poster.

NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT
YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

For Current Gilead Employees and Contractors:
Please log onto your Internal Career Site to apply for this job.






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