Coordinator, Corporate Services

BioMarin is the world leader in delivering therapeutics that provide meaningful advances to patients who live with serious and life-threatening rare genetic diseases. We target diseases that lack effective therapies and affect relatively small numbers of patients, many of whom are children. These conditions are often inherited, difficult to diagnose, progressively debilitating, and have few if any, treatment options. BioMarin will continue to focus on advancing therapies that are the first or best of their kind. BioMarin is the world leader in delivering therapeutics that provide meaningful advances to patients who live with serious and life-threatening rare genetic diseases. We target diseases that lack effective therapies and affect relatively small numbers of patients, many of whom are children. These conditions are often inherited, difficult to diagnose, progressively debilitating, and have few if any, treatment options. BioMarin will continue to focus on advancing therapies that are the first or best of their kind. 

BioMarin’s Technical Operations group is responsible for creating our drugs for use in clinical trials and for scaling production of those drugs for the commercial market. These engineers, technicians, scientists and support staff build and maintain BioMarin’s cutting-edge manufacturing processes and sites, provide quality assurance and quality control to ensure we meet regulatory standards, and procure the needed goods and services to support manufacturing and coordinating the worldwide movement of our drugs to patients. Come join our team and make a meaningful impact on patients’ lives. 

The Corporate Services Coordinator reports to the Manager of Corporate Services and is responsible for the successful processing, planning, tracking, managing, monitoring, execution, and completion of Corporate Service tasks and activities that meet the needs of BioMarin’s internal customers. The Coordinator’s core focus is on the processing and completion of internal customer Corporate Service requests, collaborating with third-party suppliers to coordinate service activities, monitoring and evaluating third-party supplier’s performance, collaborating with peers, internal customers and cross-functional teams, monitoring and reporting on Corporate Service metrics, and escalating challenges and issues as needed. The Coordinator is responsible for campus amenity management (e.g., gyms), facility landscaping and janitorial services, breakroom stocking and vending machines, campus event services, distribution and posting of campus communications, secure document disposal, business/personal intercompany mail/packages, and other Corporate Service offerings. 

Position Qualification Requirements

Education:

• High School diploma, General Education Degree (GED®) or High School Equivalency Test (HiSET®) credential is required
• Associate degree (AA/AS) or equivalent preferred Industry

Experience:

• 3+ years of practical work experience in the Biotechnology, Pharmaceutical or Medical Device industry, in a similar role in facility operations, facility management, office management, event planning, and/or office operations.   

Knowledge, Skills, and Functional Experience:

• Highly proficient in providing outstanding customer service, with a focus on achieving high customer satisfaction metrics
• Strong attention to detail, and working with urgency to achieve aggressive deadlines
• Proven experience managing, and monitoring third-party suppliers
• Proven experience collaborating with cross-functional leaders on corporate events (up to a VP level)·   
• Proficient in utilizing traditional service request or work order management enterprise applications (e.g., Custom Microsoft SharePoint solution, Servicenow, Zendesk, Inform CMMS)
• Proficient in utilizing traditional mail, and package delivery tracking management applications (e.g.  Web Tracking System (WTS), FedEx, USPS, UPS)
• Highly Proficient in utilizing Spend Management Systems (e.g., Oracle E-Suite, Coupa), and Microsoft Office Productivity Systems (e.g., Google G-Suite/Workspace, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint) 

Position Role and Responsibilities

• Receive, evaluate, execute, deliver, and successfully complete internal BioMarin customer service requests for Corporate Services and Site Logistical Services
• Receive, ship, pickup, deliver, process, group, prioritize, pack, tag, record, track, supply shipping documents, and manage the successful delivery of campus-wide intercompany, external business, private mail, and parcels
• Maintain and manage:    
  • Campus amenities (e.g., gyms), monitor, and evaluate supplier performance in supporting towel cleaning and inventory levels
  • Lab coat requests and lab coat cleaning, monitor, and evaluate supplier cleaning performance
  • Campus facility landscaping and janitorial service suppliers, monitor and evaluate supplier performance to ensure landscaping and janitorial requirements are continuously achieved, respond and coordinate with supplier on emergency janitorial requests
  • Breakroom, vending machine, and first-aid kit service suppliers, monitor, and evaluate supplier performance to ensure requirements are continuously achieved, ensure that breakrooms, vending machines, and first-aid kits are continuously restocked and contain appropriate unexpired inventory levels
  • Secure document destruction service supplier, monitor, and evaluate supplier performance to ensure secure document destruction policies and requirements are continuously achieved
  • Electric Vehicle (EV) recharging station service supplier, monitor, and evaluate supplier performance to ensure EV stations are operating properly and are continuously available for BioMarin personnel, coordinate with the supplier regarding emergency EV issues
  • Office supply service supplier, monitor, and evaluate supplier performance to ensure office supply requirements are continuously achieved, ensure that office supply stations are continuously restocked and contain appropriate inventory levels
• Perform, manage, and successfully support corporate and campus level events, including working with internal BioMarin Event Planners to coordinate and physically perform the setup and tear down of company events, collaborating with suppliers (e.g., catering, audio, and video setup) to coordinate events
• Post and physically distribute facility signage, communications, and Human Resources related employee physical communication handouts
• Support efforts to source, evaluate, and select new supplier products and services needed by Corporate Services
• Support efforts to develop, design, and create regular Corporate Services metrics reporting·         Successfully plan, execute, and deliver ad-hoc requests, tasks and activities as needed

Job-Specific Competencies

Planning Skills: ·         

• Ability to collaborate with a team to successfully complete corporate services reoccurring tasks, events, and internal customer requests·         
• Ability to plan corporate services tasks, across multiple teams and support event planning activities lead by the internal customer’s team·         
• Self-motivated and detail oriented with the ability to plan their own tasks and activities to achieve deadlines

Analytical Skills: ·         

• Ability to work independently to troubleshoot problems and successfully resolve issues·         
• Identify, evaluate, and prioritize their own tasks and activities, as needed·         
• Evaluate improvement opportunities, prioritize, and present recommendations to the manager 

Communication Skills: ·       

• Ability to communicate with managers, peers, third-party suppliers, and internal BioMarin customers clearly and effectively 

PLEASE NOTE: Absent a Medical or Religious reason that prohibits vaccinations, all our incoming employees must be vaccinated for COVID-19. 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.