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Temp-Compliance Coordinator (Complaints)

Regeneron Pharmaceuticals, Inc.
Rensselaer, New York
Start date
Aug 6, 2022
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Job Details

Summary: Acts as initial point of contact for receiving and processing complaint notifications. Receives and processes returned complaint samples. Performs examination of complaint and reserve samples. Maintains compliance with site procedures. Becomes involved as required to meet schedules or resolve problems.

Essential Duties and Responsibilities include, but are not limited to, the following:

  • • Monitor complaint notifications from group mailbox
  • • Enter complaint intake data into Process Compliance system and Complaint Master tracking sheet
  • • Verify required documentation and content received
  • • Evaluate and assign initial classification of event or complaint
  • • Correspond with personnel and contractors (Call Center, Regeneron Distribution, Clinical Trial Management, etc.) as required to request or obtain additional information related to complaint reports
  • • Process receipt of complaint samples
  • • Examine and evaluate complaint and retain samples for defects
  • • Obtain photographic evidence, record sample data, enter observations and evidence into LIMS
  • • Process complaint samples for destruction
  • • Assist with delivery of complaint samples to QC for testing
  • • Retrieve, copy/scan and maintain batch documentation used to support complaint investigations
  • • Perform general administration activities in support of the complaint team

Education and Experience:

  • • Requires high school diploma with 2+ years of relevant work experience or BS/BA in scientific discipline or related field


Regeneron is a leading biotechnology company that invents life-transforming medicines for people with serious diseases. Founded and led for 30 years by physician-scientists, our unique ability to repeatedly and consistently translate science into medicine has led to seven FDA-approved treatments and numerous product candidates in development, all of which were homegrown in our laboratories. Our medicines and pipeline are designed to help patients with eye disease, allergic and inflammatory diseases, cancer, cardiovascular and metabolic diseases, infectious diseases, pain and rare diseases.
Regeneron is accelerating and improving the traditional drug development process through our proprietary VelociSuite® technologies, such as VelocImmune® which produces optimized fully-human antibodies, and ambitious research initiatives such as the Regeneron Genetics Center, which is conducting one of the largest genetics sequencing efforts in the world.

Stock Symbol: REGN

Stock Exchange: NASDAQ

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Find Us
Corporate Headquarters
777 Old Saw Mill River Road
New York
United States
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