Veeva System Support Analyst

Job Description:

This individual will work with Veeva to support the implementation and configuration of Veeva Vault platforms. The individual will collaborate with the client IT stakeholders, scientists, and Veeva to discuss and document business requirements and configure the system per business needs. The individual will provide Veeva project oversight, ensure timelines and milestones are met.

Company Summary:

DigitalRadius partners with innovative organizations by guiding them through Digital Transformation to achieve seamless integration, enable successful business outcomes across the entire enterprise, and expedites patient therapies.

The DigitalRadius staff blends our extensive industry experiences and know-how in delivering solutions through partnership efficiently and effectively. This is a very unique opportunity to work with an innovative company that is leading Digital Transformation across multiple industries which directly improves patient outcomes.

Areas of Responsibility:

• Responsible for business requirement gathering, and solution recommendations for Veeva Vault.
• Veeva Vault system administration
• Configure Veeva Vault per business needs.
• Create additional SDLC documents as required for Veeva implementation (Project Val Plan/Report, System Impact Assessment, User Acceptance Test scripts, Risk Assessment, etc.)
• Act as the liaison between customer and Veeva to implement system rollout and updates.
• Identify work process or data entry deficiencies and offer solutions.
• Suggest best practices for creation of documents/clinical trial information, templates, and workflows.
• Create and test existing workflows and templates.
• Create Veeva training materials specific to client needs
• Work with Veeva, internal, and external parties to log, troubleshoot, and resolve application issues.
   

Other Skills and Abilities:

• Comfortable working cross-functionally and across organizational levels in different geographies
• Troubleshoot technical issues and work with cross functional teams.
• Ability to operate and deliver multiple projects in a fast-paced, unstructured environment.
• Ability to effectively collaborate in a dynamic environment.
• Excellent organization and time management skills.
• Skilled at risk and issue management.
• Effective written and verbal communication skills.
• Effective presentation skills.
• Able to engage at all levels of the organization while operating under pressure to meet tight deadlines.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Education / Experience:

• 5+ years in a Pharmaceutical or Life Sciences industry.
• BS or M.S in Life Science or related field.
• Prior experience in supporting one or more Veeva Vault Applications: Quality (QualityDocs, QMS), Clinical (eTMF, CTMS), RIM (Submissions, Registrations) required.
• Veeva Administration Certification is a plus.
• Understanding of SDLC methodology and GxP guidelines.
• Knowledge of Biopharmaceutical R&D IT Systems a plus.
• Relevant office productivity tools, such as Microsoft suite (Outlook, Word, Excel, PowerPoint or Google office).
• Relevant workflow and drawing tools, such as Viso, Lucidchart, SmartSheet is a plus.

Safety/Personal Protective Equipment (PPE):

Adhere to company and client safety policy, vaccines policy and PPE policy.

What We Offer:

• Health Insurance
• 401(k)
• Flexible, Work from Anywhere in the US
• Unlimited PTO
• Quarterly bonuses based on performance

Our Mission:

Guiding organizations through Digital Transformation to achieve seamless integration, enable successful business outcomes, that expedites patient therapies.

DigitalRadius is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any characteristic protected under applicable law. DigitalRadius will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.