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Training Associate

Andover, Massachusetts
Start date
Aug 4, 2022

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Administration, Training
Required Education
Bachelors Degree
Position Type
Full time
Genetown, Best Places to Work
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Job Details

Why Patients Need You

Our breakthroughs would not make it to the hands of patients without our Organizational Learning team. We rely on a team of dedicated and agile members, who understand the importance and impact of their role in Pfizer’s mission. Patients need colleagues like you who take pride in their work and always look to improve learning outcomes. You will help to ensure that patients and physicians have the medicines they need when they need them. This position will be part of the Organizational Learning Team within Quality Systems.

What You Will Achieve

The Training Associate will provide training solutions to support the business needs on the site. This will be done through the development, delivery, and maintenance of training (elearning and instructor-led delivery) in accordance with regulatory, corporate, and site policies. Maintenance and development of training programs will include instructional design, needs assessment, and curricula development. This role will partner with functional areas to ascertain training needs, obtain requisite knowledge, and develop required training programs.

The successful candidate will have prior experience with assessing learning needs, design and development of elearning and other training material (e.g., PowerPoint slides, skill checks, assessments), delivery and facilitation of instructor-led training, curricula design, and customer service. With guidance from the Organizational Learning manager, you will collaborate with other Organization Learning team members and SMEs to design, deliver, and maintain training content that is engaging, interesting, and holds learners’ interest while also leveraging adult learning theory/best practices.

This role will support and participate in site-wide and corporate training initiatives, which may include instructional design and delivery, creating and implementing communications plans, project management, and tracking associated metrics. In addition, the successful candidate will be able to independently manage several concurrent projects related to the training program, the learning management system (LMS), or associated business processes.

How You Will Achieve It
  • Design and deliver training in a variety of formats: PowerPoint, Storyline, etc.
  • Deliver training in a variety of settings and audience size (e.g., classroom, small group).
  • Create and maintain task-based curricula.
  • Design training materials and revise existing materials, and associated curricula, based on business need; training materials may include instructor-led or elearning content.
  • Work independently, managing assigned actions and deadlines, while receiving general supervision on routine assignments and detailed direction on new work. Communicate effectively to both peers and management with strong written and verbal communication skills.
  • Create and foster collaborative customer relationships by focusing on meeting customer needs and responding to training-related questions/issues.
  • Work collaboratively with Organizational Learning team, site SMEs, and peers from other sites.
  • Represent the site/department during cross-functional and/or above-site meetings/projects.


  • Bachelor's Degree in a related field (education, communication, or similar) required; degrees in other fields are acceptable if candidate has demonstrated interest in teaching/learning/instruction.

  • 1-3 years training facilitation and instructional design experience required.

  • Experience developing and implementing elearning modules using Articulate Storyline or similar.

  • Strong written and verbal communication, presentation skills, and planning/organizational skills.

  • Excellent interpersonal skills and ability to interact effectively with all levels of employees, with a high customer service focus.

  • Internal applicants must have documented completion of a Pfizer Train the Trainer course, such as TRN-3464.

  • Prior experience working with a Learning Management Systems (LMS), such as SumTotal.

  • Familiarity with document management systems, such as Generis or Documentum.

  • Relevant pharmaceutical industry experience, or experience working in another regulated industry.

  • Knowledgeable of current trends in training and organization development theory.

  • Master's degree in a related field.


  • This position will spend significant time in an office and training environment, however, may occasionally be required to enter a production, warehouse or laboratory environment, in a training capacity, and must be able to wear all required PPE.

Last Date to Apply: August 12 2022

Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment. As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

Quality Assurance and Control


Join world-class scientists and leaders who are dedicated to bringing therapies that will significantly improve patients' lives.

As one of the world's premier innovative biopharmaceutical companies, we're driven to discover the cure --driven to significantly improve the lives of everyone...everywhere. If you're similarly driven, you'll find there's no better place to begin --and continue --your career than at Pfizer.

Science is the foundation of our company.  This is why it's no surprise that the most driven scientists in the world choose to carry out their life's passion at Pfizer.  We arm them with the resources, technology, and facilities they need to solve some of the world’s most complex health challenges. This combination empowers our scientists with expertise in vaccines, small-molecule medicines, biotherapeutics amongst many others, to collaborate on breakthrough science, including the world's first mRNA-Based Covid19 vaccine.  Our colleagues advance science and technologies into the therapies that matter most.

Join us and you'll partner with colleagues of diverse backgrounds and abilities who contribute to all aspects of what we do. Great things happen when people come together with one shared goal. If you're driven to discover the cure- ensure it has the latest technology to make it a reality or help improve the lives of others- join those who are similarly driven at Pfizer. The future of medicine is happening here.

Visit and connect with us.



Find Us
(212) 733-2323
235 East 42nd Street
New York, NY 10017
United States
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