Systems Applications Support Associate

System Applications Support Associate

General Summary

As a member of the System Applications Support team, the Systems Support Associate role will provide technical support and limited systems administration to SR internal and hosted software and applications.  

Responsibilities: 

• Work closely with System Application Analyst to provide administrative support for Salesforce: user management, develop/maintain reports, views and dashboards, work closely with the management teams to ensure the application provides the capabilities needed to the sales team as the organization expands and evolves.
• Work closely with System Application Engineer to provide administrative support for the SR financial management system and associated applications.
• Will share responsibility with System Application Support team for corporate wide user management (on-board and off-board) across SR enterprise infrastructure systems including, but not limited to the following:
  • MS Active Directory
  • Exchange (email)
  • Collaboration tools (MS Lync/Skype)
  • IT Service System (HelpDesk)
• Accurately administers and manages the user security access to various technical resources such as file and folder access.
• Creates and maintain documentation for key processes and procedures.

Additional Responsibilities:

• Collaborates and aids with operations and support teams to provide support, streamline processes, improve efficiencies and enhance the overall user experience.
• Participates in the development and maintenance of internal process to improve efficiencies in IT operational procedures.
• Provides support and assistance to the System Application Support team to ensure proper user authentication/authorization, e-mail client application, software distribution and patch management.
• Maintains documentation for key supported technologies, processes and procedures.
• Provides support with corporate wide application implementations project management tasks.
• Performs other duties as may be required by supervisor.

Citizenship

• This position requires US Citizenship.

Minimum Qualifications

• HS Diploma.
• Experience with ERP systems.
• Ability to learn and leverage new process-related technologies.
• Demonstrated ability to utilize MS Office Suite Products.
• Effective communication skills both written and verbal.
• Excellent organizational skills.

Preferred Qualifications

• 2 years experience with ERP systems.
• 2 years experience in IT related fields.

Interpersonal Skills

• Must be able to work under stress with short timelines.
• Ability and affinity to succeed in a fast-paced environment while multi-tasking.
• Ability to manage time effectively, multi-task and adapt to changes quickly in a fast-moving environment.
• Able to work a flexible schedule, weekends, holidays or on call as needed.
• Friendly presence and helpful attitude; good interpersonal & presentation skills and ability to work well with others.
• Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired.
• Exercise patience and professionalism during stressful situations.
• Must be a team player and cultivate partnerships within the organization.
• Demonstrate sound business ethics.

Physical Demands

• This position is typically required to work in an office setting using a computer for extended periods of time.