Director, Specialty Access Solutions, Operations & Execution

ROLE SUMMARY

The Director, Specialty Access Solutions, Operations & Execution is responsible for providing overall support to the development and implementation of Specialty Pharmacy distribution, defined networks, patient support programs, and data acquisition in support of Pfizer strategy and patients prescribed a Pfizer medication. The Director will seek to ensure efficiency, consistency, and compliance in our approach to developing operational excellence – while seeking to operate with speed and an eye on innovation.

The position will work closely with SPP National Account Management, SPP COE team, CAPS team (strategy), legal, medical, digital, regulatory, drug safety, finance/accounting, and the nation’s leading SPP organizations.

Role Responsibilities

The Director will be the “expert" in operationalizing and maintaining our agreements with Specialty Pharmacy Providers (SPP’s) and related channel entities (IDN SPP’s, Qualified Treatment Centers, Hemophilia Treatment Centers, NCI Centers) while ensuring compliance with Pfizer policy. The Director will be responsible for the following:

• Establish and maintain effective coordination among all stakeholders creating a collaborative network with key internal and external customers.
• Conduct and facilitate working sessions with Pfizer colleagues and Specialty Pharmacy Customers.
• In collaboration with SPP and Channel management team, interface with appropriate customer stakeholders to operationalize and execute agreements and programs.
• Seek innovative approaches to achieve operational effectiveness and efficiency that can be replicated across programs, SPPs, and the CoE.
• Lead drafting of SOW and MSA templates and agreements.
• Contribute to the development of Business Rationale Documents for program initiation.
• Collaborate in the development of defined distribution networks and their corresponding RFI/RFP.
• Lead all aspects of SPP on-boarding initiatives across multiple stakeholders to ensure that the implementation of initiatives are aligned and in compliance with all Pfizer, regulatory and legal policies and procedures.
• Lead the development or collation of appropriate materials required for effective on-boarding and implementation of programs (e.g., on-boarding guides, training reviews, and other tools)
• Maintain appropriate safety reporting, PSP, CEP, and other reporting processes and requirements. Lead efforts to inform SPP colleagues on these processes, requirements, and updates that may occur.
• Lead the process for contract reviews, negotiations, and redlining procedures to enhance resolution and ensure risk mitigation, compliance, provider requirements, and corporate growth objectives in collaboration with Channel Managed, National Account Directors, P&A Legal, Drug Safety, Compliance and others as needed.
• Utilize and support the continued improvement of SAS CoE tools, including SWIFT and CHAMP
• Understand and facilitate fair-market-value (FMV) guidelines for contracted services.
• Understand and map key processes to seek efficiency, effectiveness, and replication with the goal of overall Operational Excellence. Identify and pursue opportunities for greater efficiency, including identification of automated and digital tools.
• Assist in the development of appropriate service forecasts to allow for effective budgeting. Develop consistent models and assumptions that are linked to the brand forecast and update in CHAMP.
• Develop service budget, maintain accruals, and liaison with appropriate accounting/finance personnel.
• Manage Periodic Business Review process with SAS team and support follow up needs for SPP teams.
• Coordinate, as required, SPP auditing activities with SAS team and third-party vendors.
• Consult and coordinate, as required, with SAS Patient Support and Insights and Analytics teams on initiatives (Patient Insights, Polaris, SPP Triage, etc.…)
• Track and communicate key milestones (expiration dates, due dates, renewals, invoice due dates, accrual, etc.) to the SPP team so that they can appropriately plan.
• Collaborates with cross-functional colleagues across multiple departments such as, Legal, Sales, Digital, Drug Safety, Trade Relations, Brand Teams, Finance, and HUB COE
• Work with Procurement to ensure contracts conform to all internal and external guidelines.
• Support compliance and process requirements and initiatives as assigned in collaboration with manager and SAS COE team.
• Lead key initiatives as assigned by manager that are organization building and transformational
• Lead the SWIFT application for the Channel Management team.

BASIC QUALIFICATIONS

• Strong communication skills and emotional intelligence
• 10 years of combined experience across any mix of the U.S. healthcare market (Segment, Customer/Account, Therapeutic Area, Managed Care, Marketing, Pharmaceutical Marketing, or Healthcare Industry or Customer Experience). Specialty Pharmacy experience preferred.
• Experienced in developing and project management of complex processes.
• Operations experience in a functional or business unit setting.
• Experienced in launching a new service/initiative/program preferred.
• Experience and understanding of specialty customer manufacturer programs and metrics to assess success of programs.
• Prior success delivering results and working in a highly matrix organization and experience with collaborating across multiple stakeholders to drive results.
• Understanding of the business processes, terminology, and integration with marketing of finance, sales, insights, budget forecasting, business development, new products, and/or other relevant disciplines.
• Experience in contract processes.
• Understanding of FMV, CEP, and legal/compliance operating environments. Experience with medical, quality, and performance audits are a plus.

PREFERRED QUALIFICATIONS

• Strategic mindset, analytical thinking, and project management skills.
• Ability to gain credibility with team members and senior executives and with customer senior executives.
• A high attention to detail and ability to connect the overall dots to identify opportunities to improve.
• Managerial maturity
• Ability to communicate in a clear and concise manner across all levels of the organization.
• Comfort with ambiguity and the ability to forge ahead on initiatives not done before recognizing there will be obstacles to overcome along the way.

Education:

• Bachelor’s Degree required
• MBA or relevant graduate degree preferred

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

PHYSICAL/MENTAL REQUIREMENTS

Collaborates with cross-functional colleagues across multiple departments such as, Legal, Compliance, Safety, SAS COE, HUB Directors, Payer Marketers, Trade Relations, Brand Teams, Brand RC, Business Technology Safety, Finance, Global Logistics and Supply, Manufacturing and Procurement. Close collaboration with SPP and SAS Patient Access Solutions COE, legal, Drug Safety CEP, and Compliance.

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

The position will require approximately 20% travel to SPPs, conferences, POAs, and other related venues/meetings. This includes overnight travel.

Work Location Assignment:Remote

Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment. As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.