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Senior Desktop Support Specialist (CONTRACT)

Employer
Sangamo Therapeutics, Inc.
Location
Brisbane, CA
Start date
Jul 30, 2022

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Job Details

Manager: Manager, IT Service Desk Operations

Department: IT
Location: Brisbane, CA

Sangamo Therapeutics is a genomic medicine company building value with cutting-edge work across four distinct but complementary technology platforms – gene therapy, cell therapy, in vivo genome editing, and in vivo genome regulation. Using its deep scientific expertise and proprietary zinc finger genome engineering technology, Sangamo is working to create genomic cures for patients suffering from severe genetic diseases for which today’s medicines can only treat symptoms. At Sangamo, we are passionate about transforming lives by building a robust, sustainable, differentiated, innovative, and high value genomic medicine pipeline that addresses patients with life-limiting conditions. Sangamo takes pride in being the first to edit endogenous human genes, first to treat patients with gene edited T cells, and first to treat patients with in vivo genome editing. Our top priority is to meet the needs of patients with commitment and compassion. Along with our commitment to science and to our patients, we also endeavor to create an inclusive environment that promotes and values diversity. Sangamo is a company where individuals can flourish, grow and develop their expertise.
 
We are seeking top talent to join our mission. Let’s build a better future together.

JOB SUMMARY:   

Sangamo Therapeutics is seeking a Senior Desktop Support Specialist (CONTRACT) The  primary responsibility will be to provide technical assistance and support for queries and issues related to computer systems, software, and hardware.  Equipment support includes tablets, computers, mobile devices, printers and other end-user hardware and software, as well as, audio/visual equipment. The Specialist executes client device installation, repair, and upgrades to ensure optimal performance. The Specialist will provide in person or remote support in a timely and accurate fashion while adhering to all corporate processes and procedures.


ESSENTIAL FUNCTIONS:

  • Complete Level 1 & 2 Service Desk tickets and serve as the point of contact for escalated issues over the phone, via email or in-person
  • Utilize ticketing system to document resolutions and prioritize requests while adhering to deadlines and SLAs
  • Consistently and successfully perform onsite and remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine and execute the best solution for the issue based on available information and details provided by users
  • Properly configure and deploy hardware and software
  • Complete projects and tasks


RESPONSIBILITIES:

  • Manage tickets in FreshService ticketing system
  • Perform workstation imaging and deployments
  • Perform routine maintenance on computer and IT systems
  • Provide support for Windows systems in lab environments while following safety requirements
  • Assist with remote and in-person on-boarding efforts
  • Respond to user inquiries promptly and accurately


EDUCATION, EXPERIENCE AND SKILLS REQUIREMENTS:

  • 5+ years of experience as a Service Desk Specialist.
  • Great understanding of computer systems, mobile devices, and other technology product.
  • Ability to diagnose and resolve basic technical issues, as well as, researching new ones.
  • Excellent working knowledge of MS Active Directory, Office 365 administration, Microsoft Office Suite, Windows, and PC hardware.
  • Experience working with  BOX, Okta, Zoom, Mimecast, SharePoint, and MDM solutions.
  • Excellent organizational, communication, time management, problem-solving, and customer-service skills.
  • Ability to understand and execute technical manuals, documentation, and guides.
  • Must have strong customer service skills, including ability to listen, interpret and explain IT related issues, and concept in non-technical terms.
  • Must have excellent verbal and written communication skills.
  • Team-orientated and available for evening/weekend work when necessary.
  • Computer-related qualifications and certifications will be viewed favorably.
  • Must be able to lift up to 50 lbs.
     
Sangamo is an equal opportunity employer
Sangamo is committed to fostering belonging for all employees and embraces diversity, equity, and inclusion in recruiting and hiring.  All qualified applicants for employment are encouraged to apply and will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws

Commitment to Safety
Sangamo requires all U.S. workers to be fully vaccinated against COVID-19 as of their start date.  This requirement is a condition of employment at Sangamo, and it applies regardless of location or classification of role.  If you are unable to receive the vaccine & booster, you will have an opportunity to request a reasonable accommodation consistent with applicable laws. 

Note to External Recruiters: We do not accept unsolicited resumes from any source other than from the candidates themselves.

Company

Sangamo Therapeutics is a genomic medicine company building value with cutting-edge work across four distinct but complementary technology platforms – gene therapy, cell therapy, in vivo genome editing, and in vivo genome regulation. At Sangamo, we are passionate in developing genomic medicines to transform the lives of patients with serious diseases. We transform lives by building a robust, sustainable, differentiated, innovative, and high value genomic medicine pipeline that addresses patients with life-limiting conditions. Sangamo takes pride in being the first to edit endogenous human genes, first to treat patients with gene edited T cells, and first to treat patients with in vivo genome editing. Our top priority is to meet the needs of patients with commitment and compassion. Along with our commitment to science and to our patients, we also endeavor to create an inclusive environment that promotes and values diversity. Sangamo is a company where individuals can flourish, grow and develop their expertise.

We are seeking top talent to join our mission. Let’s build a better future together.

Stock Symbol: SGMO

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Company info
Website
Phone
(510) 970-6000
Location
7000 Marina Blvd
Brisbane
CA
94005
United States

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