Knowledge Management (KM) Leader

Kalamazoo, Michigan
Jul 02, 2022
Required Education
Bachelors Degree
Position Type
Full time

Why Patients Need You

This position reflects the degree of importance that product and process Knowledge Management (KM) has at Pfizer, given its strategic role across the product lifecycle from New Product launch manufacture to subsequent technology transfer to other sites across the network. The Knowledge Management Leader will be responsible for delivering excellence in all aspects of product and process knowledge management at the site to best support technology/new product introduction, technology transfer, and to improve the robustness of products and manufacturing processes.

This person will lead the following activities as a part of the standard PGS KM program:

  • Deployment of a standardized site KM framework in line with the overall PGS strategy

  • Implementation and maintenance of KM processes and tools in line with the standardized network strategy

  • Managing and leveraging lessons learned to enable continuous improvement of the process

  • Establishment of manufacturing experience capture and sharing processes at the site to secure our intellectual infrastructure and improve operational efficiency

  • Build strong collaborative relationships with key site influencers such as investigational leads, digital leads etc.,

  • Embedding behaviours as part of the deployment toolbox enabling a KM cultural shift.

  • Can provide KM leadership on a regional basis if needed.

The position will be the Kalamazoo site Point of Contact (POC) for KM processes and will be expected to lead the following areas:

  • Build the site KM processes in line with the overall PGS strategy

  • Engage site leadership in KM awareness and processes

  • Conduct and maintain the site KM maturity assessment

  • Prepare and lead the site through KM program implementation and deployment

  • Lead the continuous improvement of the site KM program

The successful candidate will champion all PGS KM efforts and help develop a strong culture of Knowledge Management excellence at the site.

How You Will Achieve It

Lead the deployment of the standardized KM framework for the site and to report on progress against set goals.

The principal accountabilities of this position are:

  • Establish KM Governance for Kalamazoo site

  • Develop a sustainable plan to implement the KM operating standards and maintain the program throughout the product lifecycle:

    • Development of a training plan to ensure cross functional colleagues have the necessary competency on KM tools and systems, and understand how they align with their roles and core site activities

    • Implement the standard technical risk assessment process that supports manufacturing changes, investigations and technology transfers aligned with the broader PGS KM strategy and facilitate/support technical risk assessments at the site as needed.

    • Implement the standard Process Understanding Plan (PUP) process at the site, aligned with the broader PGS KM strategy and facilitate/support PUP workshops as needed and ensure that handovers are conducted efficiently.

    • Track, maintain and report outcome metrics for the site KM Program, and roll up to PGS KM Program.

    • Create and manage a continuous improvement (CI) process to plan, check, and update the KM site process

    • Create and manage a lessons learned (LL) process for product and process understanding knowledge and for the KM site process.

    • Create and manage a site communication plan for KM program and processes

    • Lead the pilot, deployment and maintenance of new/future enterprise KM systems at the site

    • Development of a process to capture and share subject matter expertise and manufacturing experience at the site

    • Representation of the site on relevant network groups - e.g., PUP (Process Understanding Plan) Working Group, the KM PMT (Project Management Team), KM Learning Community.



The Knowledge Management Leader will be required to have:

  • BS, MS or PhD in Pharmacy, Biotechnology, Engineering or related science and a minimum of 8 years of experience in a pharmaceutical development, manufacturing or technical (technology transfer, process chemistry, process engineering, quality) role with a minimum of 4 years management/leadership experience.

  • Strong facilitation and/or innovation skills

  • Excellent technical capabilities including the development of training material and teaching colleagues

  • Very extensive knowledge of the site’s internal organizational structure

  • Excellent communication skills

  • Excellent abilities to influence leadership and line management

  • Very comfortable leading in a matrixed environment

  • Understanding of the compliance environment for KM (ICHand QRM)

  • Excellent project and change management skills

  • 6 Sigma and/or Lean qualification and experience would be beneficial

  • Skilled at software systems

  • Can act independently and is a self-starter


The successful candidate must truly believe in the fundamentals and positive impact of Knowledge Management and act as a Cultural Change Agent to create a Knowledge Environment that supports everyone everyday by:

  • The ability to empathize and understand the working environments of their colleagues and their knowledge management requirements.

  • Influence others and be able to lead through influence.

  • The ability to build trust with all colleagues and be comfortable networking by connecting people to people through a KM Learning Community.

  • Embrace the Pfizer Values of Courage, Excellence, Equity and Joy and embed these values within Knowledge Management behaviors and tools.


Minimal travel required (less than 20%)

Other Job Details:

  • Eligible for Relocation Assistance

Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment. As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.