Patient Research Coordinator
We are currently searching for a Patient Research Coordinator to independently provide support services to satisfy the overall operational objectives of the National Institute of Diabetes and Digestive and Kidney Diseases (NIDDK). The primary objective is to provide services and deliverables through performance of support services. This opportunity is full-time, and it is on site in Bethesda, MD.
Duties & Responsibilities
- Coordinate patient schedules with testers, nurses, physicians, and clinical research coordinators
- Work with staff to coordinate new research patient screening appointments, procedures and imaging studies between protocol investigators and the outpatient clinic scheduling personnel
- Respond to patient emails and phone calls; prioritize patient related issues into urgent, emergent, and routine; triage the issues to the appropriate personnel in the team as necessary
- Develop training materials, job aids and instructions for use by patient coordinators
- Perform Quality Assurance reviews on credentialing records
- Coordinate scheduling, travel and lodging of subjects participating in studies
- Distribute fliers, research, and place advertisements in suitable media
- Triage questions to appropriate personnel in the team as necessary
- Communicate all patient protocols to patients, within the context of eligibility criteria for specific protocol; obtain appropriate consent forms
- Serve as point of contact for questions, advice and communications on the process and status of protocols; initiate and respond to correspondence and telephone contacts pertaining to admission of patients
- Explain the purpose of the study to potential participants; assess eligibility to participate; enroll eligible study participants and explain the research procedures; respond to routine questions on study procedures and seek additional information when needed
- Confer with study participants; explain the purpose of the study and obtain informed consent
- Collect, verify, record, and maintain data on clinical activity and/or research
- Collect outside medical documentation, electronically scans and uploads records into the electronic medical record
- Create reports/spreadsheets for tracking and scheduling of protocol patients
- Work with staff on QA/QC of the clinical and research records for patients on study prior to audits
- Obtain medical information, imaging disks and pictures from applicants on an ongoing basis; file them with the records
- Provide lists of potential research volunteers to principal investigators based on database searches against protocol criteria
- Refer prospective volunteers per study guidelines to the appropriate Institute contact person.
- Obtain outside medical records, radiology studies, biopsy slides and submit to the respective departments at the NIH
- Work with staff on preparation of credentialing packets for clinical staff
- Prepare and process all documents required for initiation of employment and clinical activities for new program trainees’ rotation to the program from other NIH institutes and/or outside institutions
- Work with staff to prepare and maintain required paperwork and programmatic database system updates to maintain good standing with NIH CC GME requirements
- Work with staff on the preparation for NIH CC GME site visits and internal reviews
- Assist in organizing and preparing interview schedules for fellowship applicants and clinical staff during fellowship interview season
- Work with staff on documenting the verification of training for medical specialty boards for each resident/fellow as per the requirements of each specialty board and provide medical license support as needed
- Assist in tracking, reporting, and ensuring compliance with procedures regarding licensing, moonlighting, annual contracts, and initial and re-credentialing of trainees
- Work with staff to prepare and maintain weekly conference schedules as it pertains to the education of hepatology fellows (clinical care conference, radiology conference, pathology conference, journal club, hepatology research conference and hepatology grand rounds)
- Assist in preparing and maintaining annual on-all schedules for the LDB
- Work with staff to achieve optimum schedule and staff utilization; work with staff in problem solving for overlapping appointments
- Review future scheduled cases to resolve potential conflicts or problems; monitor additional reports to ensure data validity
- Troubleshoot scheduling issues to ensure maximum productivity of staff resources
- Monitor and identify areas of improvement in the clinic environment, clinical trial conductance in the outpatient setting, for patients, families, and staff.
- Work with staff to prepare and maintain required paperwork and programmatic database system updates to maintain ACGME accreditation
- Work with staff on the preparation for ACGME site visits and internal reviews.
- Work with staff to prepare and maintain weekly schedules for GI clinical care providers as it pertains to the gastroenterology outpatient clinic and outpatient consultations
- Assist in preparing and maintaining weekly conference schedules as it pertains to the education of gastroenterology fellows (clinical care conference, radiology conference, pathology conference, journal club, gastroenterology research conference and gastroenterology grand rounds).
- Collaborate with staff on scheduling the annual gastroenterology training examination (GTE) for GI fellows during their second and third year of fellowship
- Assist in preparing and maintaining annual on-call and off-site endoscopy (aka. endoscopy day at the Baltimore VAMC) schedules for the gastroenterology fellows during their second and third year of fellowship.
- Work with staff to prepare and maintain monthly presentation schedules for NIDDK fellows presenting at the monthly citywide conference (a conference intended for fellow education which is attended by GI fellows and attendings in the Maryland/DC area)
- Bachelor's degree in General Business or related discipline
- High School diploma, or equivalent, plus four (4) years of specialized experience plus a is equivalent to a Bachelor’s degree
- Minimum of three (3) years of experience in a related field
- Strong communications skills, both oral and written
- Excellent analytical, organizational and time management skills
- Optional: proficiency in conversational Spanish
- Expertise with MS Office (MS Word, Excel, Outlook)
- Filmmaker Pro
Dovel Technologies and its Family of Companies (Medical Science & Computing and Ace Info Solutions) was acquired in October 2021.
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