Manager, Global Medical Information

Summary: Work with team of medical information professionals to research and respond to requests

for escalated and/or complex scientific/medical information from health care professionals, consumers,

and corporate business partners in a manner that is accurate, fair balanced and reflects advanced

understanding of relevant issues and scientific rationale. Manage one or more products (including

launch products) in a therapeutic area with responsibilities that include researching and evaluating

medical literature to maintain knowledge and awareness of product profiles, monitoring of product’s

inquiry trends and potential gaps, communicating with internal and/or external business partners, and

providing quality assurance review of cases as appropriate. Develop, disseminate, and maintain up-todate database of verbal and written responses such as standard response letters (SRLs) and short

approved responses (SARs) with minimal guidance. Represent the department and provide compliance

support for medical information booth activities at key scientific meetings. May act as medical reviewer

for any company produced promotional or training materials to ensure medical accuracy and help

support marketing initiatives. Lead the onboarding activities of new staff and may also provide

assistance with vendor management activities and/or department projects, as required.

Responsibilities:

 Manage all medical information activities related to one or more products, including launch

products in a therapeutic area. Research and respond to complex and/or escalated requests for

scientific information from health care professionals, consumers, and corporate staff in a

manner which reflects understanding of relevant issues and scientific rationale. Serve as a key

technical therapeutic area resource for ad hoc requests.

 Analyze and determine appropriate scope of information to be included in all verbal or written

response to medical inquiries. Maintain a current database of SRDs for one or more products

and responsibilities may include peer review of SRLs and/or development and approval of SRLs

and SARs.

 Represent department and provide compliance support for medical information booth activities

at key scientific meetings. May represent the department at internal team meetings and provide

training on current medical information dissemination policies to other internal team members,

including field sales team.

 Lead in the training of new hires and provide assistance with vendor support, as applicable.

Update and maintain knowledge and awareness of company’s products, clinical research and

current regulations through reading, attending seminars, meetings or formal classes.

Essential Skills and Abilities

Must be self-motivated, highly organized, detail oriented and able to multitask with delivering high

quality work.

Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions and

implementing recommendations that support department goals and objectives.

Familiarity with pharmaceutical principles, practices and their application, comprehension of medical

terminology and treatment modalities and knowledge of pharmacology principles, theory and their

application.

Researching, analyzing and evaluating medical information materials using critical thinking skills and

interpreting and applying medical information, instructions, policies and procedures and guidelines

pertaining to medical communications and release of medical communications.

Excellent analytical aptitude and clear, concise communication skills both verbally and in writing.

Attention to detail and the ability to work individually, within a multi-disciplinary team as well with

external partners and vendors

Exceptional interpersonal skills for diplomatic interaction with internal colleagues in Medical Affairs,

Clinical Research, Sales and Marketing personnel and external customer contacts.

Mastery of use of computer systems, database, and software applications, including Microsoft Office,

and knowledge of medical information’s inquiry repository, such as Veeva Vault and Salesforce

preferred.