D365 CE Administrator

Employer
Inotiv
Location
West Lafayette, IN
Posted
Jun 26, 2022
Ref
1471
Hotbed
BioMidwest
Required Education
Bachelors Degree
Position Type
Full time

 

  

Inotiv is a growing contemporary drug discovery and development company where we “Play to Win” in an industry rich with opportunity.   Together, we face challenges and together we win in the delivery of world-class drug discovery and development solutions that impact the health and well-being of people all over the world.   There’s an opportunity for everyone at all phases of a career, each individual’s unique skill set has an impact on the work we conduct. If you have the talent and desire to impact the quality of people’s lives, we have the career opportunities to make it happen.

 

Join us in embracing research and science to impact the health and well-being of people all over the world.


POSITION SUMMARY

The Dynamics 365 CE Administrator is responsible for administering and supporting the ESM integrated system. This Administrator consults with users to identify current operating procedures, problems, requirements, as well as, documents installation, maintenance, and operating procedures. Actively participates in design and solutions for future integrations including testing and maintaining new versions and software patches. The role serves as the primary technical subject matter expert for ESM, Inotiv's Dynamics 365 CE platform.

RESPONSIBILITIES AND DUTIES
  • Manage the routine and daily operation of the software application, and work to troubleshoot document, and resolve technical issues
  • Intake and triage of ESM user support issues logged through ticketing system, email, and phone
  • Serve as the point of escalation with vendors for support issues and work closely with vendors to troubleshoot and resolve problems
  • Analyze the use of the ESM system and identify and communicate opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements
  • Collaborate with Business Partners on training needs, and develop and deliver training material, User Guides, Knowledge Base articles, on-demand virtual training
  • Keep up to date on new release features and functionality around D365 CE (specifically project operations and sales module) that are published by Microsoft
  • Maintain current knowledge of relevant business processes
  • Maintain system documentation as the business and the ESM system evolves
  • Maintain system compliance with established IT policies, procedures, and SOX regulations
  • Set up administrator and service accounts and manage user permissions, user, and other security architecture
  • Plan, coordinate, test, and communicate changes, upgrades/maintenance schedules, and new services ensuring business operations will operate correctly in current and future environments
  • Develop test scenarios, prepare user acceptance test documentation, collaborate with system users to conduct user acceptance testing
  • Complete change management documentation according to established policies and procedures
  • Ensure service requests, incidents, application availability, project delivery and customer satisfaction are addressed within service level objectives
  • Participates in master data governance between ESM, SalesForce, and Dynamics Finance & Operations systems


REQUIREMENTS

Skills and Abilities:

  • Excellent customer service and time management skills
  • Extensive knowledge of Microsoft Dynamics 365 CE environment including project operation and sales modules
  • Good organizational skills
  • Excellent written and oral communication skills
  • Ability to solve problems quickly and thoroughly
  • Marked attention to detail


Salary will be commensurate with experience and responsibilities. Benefits include health and dental coverage, short- and long-term disability, paid time off, 401K participation with company match, etc. 

Inotiv is an equal opportunity and E-Verify employer