Senior Software Chatbot Engineer

Tampa, FL
Jun 25, 2022
Required Education
High School or equivalent
Position Type
Full time


Youve earned your degree. How will you use that achievement to reach your goals? Do more with the knowledge youve worked hard to acquire and the passion you already have. At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.

Senior Software Engineer


What you will do

If you feel like youre part of something bigger, its because you are. At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies. We are global collaborators who achieve togetherresearching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. Its time for a career you can be proud of. Join us.

You will be a part of a new Conversational AI Product Team which delivers solutions for customers globally as part of the Customer 360 initiative. In this role, you will be a developer responsible for architecting and developing Google Dialogflow CX Conversational AI solutions across medical information and commercial initiatives. This engineer role has an opportunity to lead a small team of junior developers and work along vendor partners to scale this technology.

  • Develop/Configure/Test new virtual assistants (Chatbots) within Dialogflow CX or enhance existing virtual assistance conversations by updating intents, responses, and training phrases to make a chatbot continuously more effective.
  • Develop and maintain quantitative key performance indicators to evaluate the effectiveness of the chatbot
  • Create and maintain documentation on conversation flows, architecture design, API integration, development and deployment, etc
  • Develop DevOps pipeline to automate build, test, and deployment
  • Work with other product team members using Agile methodology
  • Administration of all aspects of the chatbot development and deployment environments
  • Lead/mentor junior developer, co-develop with vendor development team
  • Communicate technical design, implementation issues, risks clearly and precisely
  • Ability to estimate scope of work, develop a plan of execution and deliver on time

What we expect of you

The professional we seek is a self-starter with these qualifications:

Basic Qualifications

Doctorate degree


Masters degree and 3 years of Information Systems experience


Bachelors degree and 5 years of Information Systems experience


Associates degree and 10 years of Information Systems experience


High school diploma / GED and 12 years of Information Systems experience

Preferred Qualifications

  • Solid technical background, with degree in Computer Science or Engineering related field
  • Proficient in Python, plus hands on experience with Java, Java Script, HTML, SQL
  • Experienced with API integration, serverless architecture
  • Hands-on experience on Chatbot technology like Google Dialogflow, AWS Alexa development kit
  • Hands-on experience with Google Cloud Function or AWS Lambda function, AWS API Gateway
  • Experienced working with on-shore and off-shore vendor in a co-development setting
  • Experienced with Agile development methodology
  • Experienced with Google Cloud (GCP) and Amazon Cloud (AWS)
  • Experienced with global commercial marketing in pharmaceutical industry is a plus
  • GxP experience is a plus

Some of the vast rewards of working here

As we work to develop treatments that take care of others, we also work to care for our teammates professional and personal growth and well-being.

  • Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey
  • A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
  • Generous Total Rewards Plancomprising health, finance and wealth, work/life balance, and career benefitswith compensation and benefits rated above 4 stars (out of 5) on Glassdoor
Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.


Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Amgen requires all staff in the United States, Puerto Rico and Canada to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.