Sr. Associate Global Triage

Juncos, PR
Jun 21, 2022
Required Education
High School or equivalent
Position Type
Full time


Youve earned your degree. How will you use that achievement to reach your goals? Do more with the knowledge youve worked hard to acquire and the passion you already have. At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.

Sr. Associate Global Triage


What you will do

Lets do this. Lets change the world. In this vital role you will be part of the Global Patient Safety organization who is responsible for global triage of product complaints (PCs), adverse events (AEs) and other safety findings (OSFs). The triage process is performed within Global Patient Safety and supports PV Operations and the Product Complaints/ Surveillance Team.

The responsibilities include but are not limited to:
  • Triage of initial data entry (book-in) of new PC, AE and OSF cases is complete.
  • Perform the initial book-in activities and appends additional information or documents to the case as they are received in the global intake system.
  • Screens, evaluates, reports and resolves PC, AE and OSF record integrity issues
  • Perform the global triage process for product complaints, adverse events and other safety findings and determines if product complaint records require further investigation.
  • Ensure compliance with global and local Amgen Corporate Policies and Standard Operating Procedures, Patient Safety, and Quality Standards including but not limited to documentation, PC, AE and OSF records and triage process
  • Contribute to the implementation of new intake-related systems, processes and procedures within the process.


What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The Sr. Associate Global Triage professional we seek is an individual contributor with these qualifications.

The basic qualifications are:

Masters degree


Bachelors degree and 2 years of Quality, Safety or PV experience


Associate degree and 6 years of Quality, Safety or PV experience


High school diploma / GED and 8 years of Quality, Safety or PV experience

Beyond that, the additional preferred qualifications are:

  • Pharmacovigilance, or Quality experience in biotech, pharmaceutical or medical device industry
  • Understanding of the applicable global regulatory requirements (Good Manufacturing Practices, Good Pharmacovigilance Practices)
  • Educational Background in Life Science and/or Health Care field
  • Previous experience with a corporate intake system or safety database
  • Ability to successfully manage workload to strict timelines
  • Familiarity with basic project management tools
  • Demonstrated ability to consistently deliver on-time, and high-quality results
  • Ability to operate in a matrixed or team environment


Some of the vast rewards of working here

As we work to develop treatments that take care of others, we also work to care for our teammates professional and personal growth and well-being.

  • Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey
  • A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
  • Generous Total Rewards Plancomprising health, finance and wealth, work/life balance, and career benefitswith compensation and benefits rated above 4 stars (out of 5) on Glassdoor

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.
Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Amgen requires all staff in the United States, Puerto Rico and Canada to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.