Patient Support Program Operations Manager (Hub Services/Patient Access) (US-Remote)
HOW MIGHT YOU DEFY IMAGINATION?
Youve earned your degree. How will you use that achievement to reach your goals? Do more with the knowledge youve worked hard to acquire and the passion you already have. At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.
Patient Support Program Operations ManagerLive
What you will do
Lets do this. Lets change the world. In this vital role you will be handling industry leading transformation of our overall patient support offerings. This is an outstanding opportunity to work on a dynamic launch brand, gain portfolio product experience, and help build a best-in-class patient support program from the ground up.
Amgen is an organization with a powerful sense of purpose toward our mission: to serve patients. Within Patient Access, we will provide you the capabilities, resources, and rewards of an enterprise, entrepreneurialism and verve that marked our early days as a biotechnology pioneer. We encourage our team members to have fulfilling and meaningful careers through exciting assignments, career development, and opportunities!
Under the general direction of Operational Program Leadership, the Supervisor is responsible for the day to day activities including the staff that supports the program. The supervisor will assist the senior manager in meeting the client's contractual obligations. This individual will motivate, coach, and assist team members to achieve performance standards and quality measures. This role will also work with team members with respect to personal development and career path opportunities to drive employee engagement and retention.
Conduct daily monitoring of employee production to ensure teams meet or exceeds performance and quality measures
Conduct routine performance reviews and provides feedback to direct reports
Coaching of staff, and assist with the hiring and termination process
Provides day-to-day instructions to team members on job responsibilities
Helps associates resolve associate work-related issues
Assist with the development of program training documents
Ensures open communication with the staff
Proactively identifies program issues and proposes ways in which to address their concerns
Maintains positive rapport with internal and external customers to identify areas for continuous improvement
Understands contract obligations
Assist in the development of project task plan and standard operating procedures
Analyzes reports for trends and gives recommendations
Reports all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP)
Performs related duties as assigned
The hours for this position will be will be 11:30am - 8pm Eastern Time.
What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The Patient Support Program Operations Supervisor professional we seek is a leader with these qualifications.
Masters degree and 2 years of patient access/assistance, patient support programs, or patient reimbursement experienceOr
Bachelors degree and 4 years of patient access/assistance, patient support programs, or patient reimbursement experienceOr
Associates degree and 10 years of patient access/assistance, patient support programs, or patient reimbursement experienceOr
High school diploma / GED and 12 years of patient access/assistance, patient support programs, or patient reimbursement experience
3+ years of proven experience in a reimbursement HUB, medial insurance, physicians office, or healthcare setting
Bachelors degree preferred
Previous supervisory or leadership experience preferred
In depth knowledge of reimbursement, patient assistance programs, database elements and functionality; operational policies and processes
Dynamic leader who can energize multidisciplinary work teams to learn and apply new skills and /or techniques to respond to the business needs
Some of the vast rewards of working here
As we work to develop treatments that take care of others, so we work to care for our teammates professional and personal growth and well-being.
Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey
A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
Generous Total Rewards Plancomprising health, finance and wealth, work/life balance, and career benefitswith compensation and benefits rated above 4 stars (out of 5) on Glassdoor
for a career that defies imagination
Objects in your future are closer than they appear. Join us.careers.amgen.com
Join UsIf you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Amgen requires all staff in the United States, Puerto Rico and Canada to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.