Cell Therapy Account Manager - Southwestern Ontario

Foster City, CA
Jun 10, 2022
Required Education
Masters Degree/MBA
Position Type
Full time
Cell Therapy Account Manager - Southwestern Ontario
Canada - Ontario - MississaugaCanada - Ontario

Gilead Sciences, Inc. is a research-based bio-pharmaceutical company that discovers, develops and commercializes innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients living with life-threatening diseases around the world. Gilead’s therapeutic areas of focus include HIV/AIDS, liver diseases, cancer and inflammation, and serious respiratory and cardiovascular conditions.

Making an impact on a global scale
Inclusion is one of the company’s five core values. That’s because we know that we are stronger and more innovative at Gilead when we are informed by a diverse set of backgrounds, experiences and points of view. Gilead Sciences is a biopharmaceutical company that discovers, develops and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide.

When you join Gilead, you join our mission to change the world by enabling people to live healthier and more fulfilling lives. Come join a mission-driven bio-pharmaceutical organization that values inclusion and diversity, has a strong portfolio of products, and is constantly #CreatingPossible

Kite is continuing to hire for all open roles. Our interview process may be conducted virtually and some roles will be asked to temporarily work from home. Over the coming weeks and months, we will be implementing a phased approach to bringing employees back to site to ensure the health and safety of our teams.

For Current Kite Pharma Employees and Contractors:
Please log onto your Internal Career Site to apply for this job.

Job Description

The Cell Therapy Account Manager (CTAM) will be responsible for driving appropriate utilization of Kite's CAR T therapies within accounts and ensuring the delivery of a seamless customer experience across the stakeholder groups. The role is currently focused on YESCARTA, but includes promotion of the Kite CAR T portfolio in Canada.

Activities will span across a broad range of stakeholders at the accounts, with the CTAM acting as lead on coordination of tactics, to ensure successful partnership at both the referral and treatment levels. This will include assessing, cultivating and managing professional HCP relationships within targeted hospitals, as well as working cross functionally to ensure the successful utilization of YESCARTA.

The treatment delivery within this territory will occur in Hamilton. Ideally this this candidate is based in reasonable proximity to this center. The CTAM is accountable for understanding the patient pathways into this treatment center and managing the key referral accounts, including development and execution of strategic account plans that drive differentiation, process efficiencies and growth. This CTAM will work closely with their Ontario based team-mates to ensure a team approach on the Ontario and Atlantic business with goals of ensuring optimal care for YESCARTA patients and continued establishment of Kite, as the leader in cell therapy.

The Role:
  • Responsible for identifying and routinely meeting with appropriate stakeholders across academic institutions and additional identified accounts to educate on Kite product portfolio and lgistically support the utilization of the therapy.
  • Serve as the primary commercial point of contact for targeted hospitals and collaborate with colleagues to create a streamlined, organized interface between account stakeholders and colleagues.
  • Navigate complex account environments and understand the needs/issues of various stakeholders at all levels within the account and find solutions to address these needs/issues.
  • Collaborate with cross functional team and Assoc Dir of CTAMs to develop and implement strategic account plans with regular analysis on opportunities for business growth.
  • Collaborate and regularly communicate with colleagues in Market Access, Quality, Marketing, Medical Affairs and Case Management.
  • Maintain clinical expertise in basis principles of Hematology and Immunology, Non-Hodgkin's Lymphoma Disease and Treatment, Hematopoietic Stem Cell Transplantation and build a strong understanding of Cell Therapy.
  • Actively gain customer insights and provide timely follow-up on commitments and requests.
  • Operate in compliance with all Canadian laws, regulations and policies that govern the conduct of cell therapy activities.
  • Develop significant business relationships with KOLs, account level leadership including the C-Suite, as well as other decision makers and key stakeholders.
  • Provide Medical Affairs and cross-functional teams with appropriate feedback and insights from interactions with healthcare professionals (HCPs)
  • Provide support at professional meetings, including staffing exhibits, reporting on scientific sessions and facilitating meetings with TLs.
  • Represent Kite at national and international conferences and exhibitions.
  • Facilitate and provide timely feedback to appropriate management regarding account business trends, changes in the therapeutic landscape, industry issues and business opportunities.
  • Cultivate relationships and actively participate in grassroots advocacy/engagement activities within territory to align with National initiatives outlined by the Assoc Dir of CTAMs.
  • Lead and coordinate the work to achieve CAR-T certification status, where applicable.
  • Provide exceptional customer service to all targeted key accounts.

Critical Competencies:
  • 3-5 years of hematology experience
  • MBA or other related graduate-level degree is preferred
  • Proven track record of high performance, embodying a “can-do” attitude.
  • Demonstrated ability and desire to provide unprecedented customer support across stakeholder groups
  • Possess a long-term, strategic understanding of the hematology/oncology market
  • Commitment to be a contributing member of a high performing team where individual and team success align
  • Experience executing with products/therapies that require complex customer delivery, including logistics management
  • Ability to successfully work and collaborate with field-based and internal cross-functional partners
  • Strong business acumen and ability to evaluate and apply data to inform decision making
  • Experience managing and executing in large accounts, including strategic planning, problem solving and conflict resolution
  • Launch experience within hospitals segment
  • Working knowledge of regulatory and compliance requirements
  • Exceptional organizational and time management skills
  • Outstanding written, verbal and presentation skills
  • Demonstrated initiative and willingness to work hands-on with a sense of urgency, in a fast-paced, entrepreneurial environment
  • Some overnight travel

Kite is a biopharmaceutical company engaged in the development of innovative cancer immunotherapies with a goal of providing rapid, long-term durable response and eliminating the burden of chronic care. The company is focused on chimeric antigen receptor (CAR) and T cell receptor (TCR) engineered cell therapies designed to empower the immune system's ability to recognize and kill tumors. Kite is based in Santa Monica, CA. For more information on Kite, please visit www.kitepharma.com. Sign up to follow @KitePharma on Twitter at www.twitter.com/kitepharma.

For Current Kite Pharma Employees and Contractors:
Please log onto your Internal Career Site to apply for this job.