IS Sr. Manager - Product Owner of Patient Support Programs

HOW MIGHT YOU DEFY IMAGINATION?

If you feel like youre part of something bigger, its because you are. At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies. We are global collaborators who achieve togetherresearching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. Its time for a career you can be proud of.

Sr. Manager, Information Systems - Patient Support Program, Product Owner

Live

What you will do

Lets do this. Lets change the world. In this vital role you will support the US Patient Access & Reimbursement team to deliver technology services and solutions that achieve their corporate strategies and business goals surrounding customer support services.

This position is directly related to Amgens mission to enhance Patient Support Programs developed in .Net & SQL server platform. Functioning as an architect & tech lead, this position will play an entrepreneurial role that will help Amgen move from a project-based approach to a modern product led approach. The role will develop the strategy and framework and be a liaison between Amgens business and IT product teams to help with enablement, adoption and alignment with Amgens technical products and platforms. This role will lead a team of other analysts and engineers to work as part of the dedicated patient services team to develop products in .Net, MS SQL server and provide technical expertise to Business Analysts, .Net/SQL developers, and product owners to promote reuse the patient support services product. This role will be the face of DTI and the technology subject matter expert to the business teams and will be accountable for technology projects related to all patient hub touch points and lead the long-term technology strategy for the systems that support our patient hub ecosystem. This role will have a deep understanding of patient engagement technologies, including web, mobile, social, and marketing campaign solutions. Additionally, should have an interest in finding and implementing innovative new technologies including Machine Learning/Artificial Intelligence to support our patients.

Key Responsibilities:

• Ability to think strategically about technology and recommend solutions that align with delivering services to patients and providers
• Technology strategy lead for patient hub/data touch points, including websites, mobile applications, social networks, marketing campaigns, reporting & analytics, and customer relationship management
• Create and maintain a catalog of all access and reimbursement related patient hub data we have across brands (including use cases), our patient data flows, and business process maps
• Drive our Patient Support Program forward as the liaison between IS, brand marketers, Access marketers, and privacy/legal/regulatory to improve the patient experience with our brands and services
• Support the development of our patient data connections, both real-time and batch, between Amgen's Call Center CRM solution, the Patient Master, the Consent management system, and all patient websites, mobile apps, support services (copay, call center, nurse programs, etc.), and fulfillment vendors
• Complete our marketing strategies using knowledge of consumer technology trends and social media in a highly regulated industry
• Create and maintain list of prioritized requirements backlog for all components in the Call Center CRM ecosystem.

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The patient supports professional we seek is a leader with these qualifications.

Basic Qualifications:

Doctorate degree and 2 years of Information Systems experience

Or

Masters degree and 6 years of Information Systems experience

Or

Bachelors degree and 8 years of Information Systems experience

Or

Associates degree and 10 years of Information Systems experience

Or

High school diploma / GED and 12 years of Information Systems experience

And

2 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources

Preferred Qualifications:

• Contribute to a program vision while advising and articulating program/project strategies on enabling technologies
• Provide guidance on application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Platform education
• Solve key product team implementation issues and demonstrate ability to strive to successful resolution. Lead the evaluation of business and technical requirements from a senior level
• Establish relationships and work with product teams; contribute to broader goals and growth beyond the scope of a single or your current project
• Excellent communication skills to work across and up through the organization, including escalation and mitigation of issues, risks, and business impacts.
• Advanced problem-solving capabilities and ability to use constraints as opportunities.
• Working understanding and experience of Agile, Scrum, Design Thinking, and Lean Startup principles.
• Handle all project and services related budget and forecasting
• Experience with Tableau or other reporting and analytics tools.
• Ability to work in a changing environment, under pressure, balancing multiple projects simultaneously
• Experience and certified in technologies such as .Net, and enterprise grade applications
• Experience with supporting field, call center staff and developing staff

Thrive

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates professional and personal growth and well-being.

• Vast opportunities to learn and move up and across our global organization
• Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
• Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Apply now

for a career that defies imagination

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.

careers.amgen.com
Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Amgen requires all staff in the United States, Puerto Rico and Canada to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.