Client Experience System Specialist

Client Experience, Systems Specialist

The Client Experience System Specialist is responsible for project activation within company systems and creation of project/study numbers for operational teams.  The specialist supports other CX team members as needed to deliver quotations/proposals and team/business initiatives.

Requirements

Education 

• Associates Degree or higher (or equivalent work experience)
• Minimum 1 year of experience in a similar role 

Responsibilities

Project Activation:

• Manage study activation and completion of data entry to create project/study numbers for the Drug and Safety Assessment business units. 

• Perform other duties as assigned

Skills & Abilities:

• Experience Microsoft tools required
• Experience with Salesforce, preferred
• Good communication and writing skills
• Strong attention to detail
• Maintain confidential information.
• Interact with the community and employees.
• Ability to work independently as well as in a group setting
• Ability to problem solve and troubleshoot when necessary
• Support and participate in other company initiatives as directed by senior management.
• Perform other duties as assigned