Online Content Specialist

The Online Content Specialist will be a member of the PubMed Central (PMC) Production Team at the National Center for Biotechnology Information (NCBI) and will be responsible for liaising with journal publishers, data providers, PMC users, and the National Library of Medicine (NLM) staff. General duties will include evaluating XML submissions, providing customer service to PMC content providers, handling Help Desk queries, and providing input on the PMC article display.

• Track incoming content and the progress of work on multiple projects in development or production stages.
• Communicate with publishers, content providers, help desks, and colleagues to facilitate project needs assessments.
• Process and evaluate content using web-based tools and UNIX scripts.
• Check accuracy and integrity of source data and online presentation of content.
• Conduct data analysis and troubleshoot errors; coordinate with appropriate personnel to solve programming and content-related issues.
• Serve as a liaison between authors, publishers, and/or vendors and the NLM.

Required qualifications:

• Minimum Education Requirement: Bachelor’s degree.
• Two years experience in publishing or library science environment
• Familiarity with online publications, specifically electronic journals or books.
• Positive attitude; displays flexibility and patience in a high-volume, customer service-focused, environment.
• Comfortable managing multiple projects simultaneously.
• Ability to communicate technical and non-technical information effectively to publishers, developers, users, and data providers.
• Ability to conduct data analysis and work with developers to implement solutions.
• Ability to work with complex, detailed information.
• Knowledge of XML and/or HTML.
• Excellent verbal and written communication skills.
• Excellent organizational skills.
• At least one item from the “Desired Skills” list.

Preferred qualifications:

• Experience managing production workflow of an online publication.
• Expertise with electronic image formats (TIFF, GIF, JPEG, EPS, PNG) and with image creation software (for example, Adobe Photoshop).
• Experience editing journal or book content or in journal or book production.
• Experience with UNIX/Linux in a data production environment.

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The salary range for this position will be from $50,000 to $72,000.

Dovel Technologies and its Family of Companies (Medical Science & Computing and Ace Info Solutions) was acquired in October 2021.

Guidehouse is a leading global provider of consulting services to the public sector and commercial markets, with broad capabilities in management, technology, and risk consulting. By combining our public and private sector expertise, we help clients address their most complex challenges and navigate significant regulatory pressures focusing on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that help our clients outwit complexity and position them for future growth and success. The company has more than 12,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies.

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance, including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities or to apply for a position, and you require accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse, and Guidehouse will not be obligated to pay a placement fee.